John stayed well after hours to explain everything in detail with me and offer me multiple options for HVAC system repair. He was professional, courteous, knowledgeable and extremely patient. He has continued this level of service through the entire process, returning my calls promptly, making revisions complete with email follow-ups. I recommend these guys beyond the five star rating allowed.
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We were having issues with our AC and the previous HVAC company was trying to take advantage of the situation with outrageous rates. Took a chance with R&S due to lots of great reviews and was extremely pleased! Tracey was prompt to arrive, really friendly and knowledgeable. He offered affordable options and wasn’t at all pushy, which was a huge relief. Now I’m comfortably chillin’ inside and certainly will be calling R&S next time our system needs service!
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**** came to the appointment on time, calling first with a time estimate, was polite, professional and extremely knowledgeable. He was thorough as well as patient with my questions and answered them completely. It is clear that **** is experienced and he helped me know what I could do to keep my A/C units running efficiently and for as long as possible. I really appreciate today's experience with R & S as well as my previous appointments with them. It is hard to find people who are competent, take pride in their work, and take the time to address the concerns of their customers. Thank you ****, ****** and the rest of the team!
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Great service with pleasant staff. The company was highly recommended through Home Advisor and I'm glad that I took a chance with them. I appreciated **** taking the time to explain things to me and showed me how to make things work more efficiently. Was so happy with his work and customer service that I signed up for a yearly service contract with R&S to check and clean my system twice a year.
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Steve and his partner Paul did a great job of replacing our upstairs HVAC system. They were knowledgeable, polite, and answered all of our questions. There were some issues with the drainage pipes, but they stuck with it until the job was done in one day. This was a good start with using R&S mechnical. Highly recommended.
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Received professional, timely, and qualty service from R&S Mechanical this week. I reached out late Saturday night about a major issue we were having and heard back from them that very night. We had a technician scheduled to some out the very next day. Our technician **** was very knowledgeable and listened to all my concerns. He came out on Sunday to diagnose and had our unit fixed by the next morning. They dealt with all of the warranty issues. We have since signed up for a maintanence plan with them as well. So far so good. Hopefully we have finally found a trustworthy company!
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