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(252) 261-2008
By Allison D. on 02/24/18
Sean did an excellent job fixing the heating system in my home when we had no heat on a chilly day! He checked every detail of the system and explained what was wrong and what he did to fix it. We are very happy with this customer service--thank you!

By Liz & Karol K. on 02/13/18
We are very happy with R A Hoy and our service tech Tom Sankey . He has always been upfront and honest with us. He cares about our rental home . His professional guidance has been very helpful for us and our renters. He has a pleasant personality and our best inte...
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We are very happy with R A Hoy and our service tech Tom Sankey . He has always been upfront and honest with us. He cares about our rental home . His professional guidance has been very helpful for us and our renters. He has a pleasant personality and our best interest,especially since we are 10 hours away from our NC home . Thank you for your service. Karol & Liz K & ( DreamKeeper )
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By Mike M. on 02/13/18
As a very satisfied customer for the past 11 years, I have had extensive dealings with Tom in Service and Marcie in Administration. Both provide consistently excellent service and are trusted sources of information and assistance that goes beyond our HVAC needs.

By Debra R. on 02/12/18
Since buying our home in 2011, we have been very pleased with the service you have given us. We especially appreciate when we have an emergency situation, and you are able to get someone out in a timely manner. Thanks.

By Debra R. on 02/12/18
I would like to commend Jeff Walton of R A Hoy Heating & Air Conditioning in the Outer Banks. He was very helpful in working with us to schedule a time that was convenient to us since we were at the house on a limited timeframe. He was very professional, friendly...
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I would like to commend Jeff Walton of R A Hoy Heating & Air Conditioning in the Outer Banks. He was very helpful in working with us to schedule a time that was convenient to us since we were at the house on a limited timeframe. He was very professional, friendly and helpful in explaining what repairs needed to be done. Hoy got back to us the next day with the cost estimates and possible timing for repairs. Thanks to Jeff and Hoy. Debra R.
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By Mike M. on 02/12/18
We've been customers for almost 12 years and have always been very pleased with their products and especially their service (thanks, Tom!!). On Tom's advice I recently visited the office to learn more about newer systems and met Marcie who was wonderfully helpful, ...
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We've been customers for almost 12 years and have always been very pleased with their products and especially their service (thanks, Tom!!). On Tom's advice I recently visited the office to learn more about newer systems and met Marcie who was wonderfully helpful, knowledgable, HONEST and fun! I left completely understanding my budgetary choices and available options, making the visit extremely worthwhile. And I got a new friend out of it!!! Thanks, Marcie !
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By Marlene R. on 02/09/18
We are so pleased with the service that we have with RA Hoy. We especially like Robert as our technician. He is courteous, professional, efficient and knowledgeable. We continue to request Robert for our services. We also would like to thank Marcey for her help...
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We are so pleased with the service that we have with RA Hoy. We especially like Robert as our technician. He is courteous, professional, efficient and knowledgeable. We continue to request Robert for our services. We also would like to thank Marcey for her help when we contact your office with respect to billing and our service contract.
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By Marlene R. on 02/08/18
Robert came by to do our semi-annual service yesterday. We have always requested Robert because he is so professional, competent, and thorough. He did an excellent job yesterday, again, and we are delighted with his service. We will continue recommend Robert and...
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Robert came by to do our semi-annual service yesterday. We have always requested Robert because he is so professional, competent, and thorough. He did an excellent job yesterday, again, and we are delighted with his service. We will continue recommend Robert and RA Hoy to any in our area who need Heating or AC Service. GREAT JOB, Robert.
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By connie g. on 02/03/18
came home from Christmas to a heater that did not work. Hoy was out to fix when they said they would,excellent! temp heat until could get parts. Parts put in and still not working exactly correct, right back out with compressor, had one in shop, right back out and ...
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came home from Christmas to a heater that did not work. Hoy was out to fix when they said they would,excellent! temp heat until could get parts. Parts put in and still not working exactly correct, right back out with compressor, had one in shop, right back out and fixed. no problems no waiting around, no fuss, excellent service. love it!
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By Liz & Karol K. on 01/31/18
We love RA Hoy Field Rep...Tom S. and the company. Very professional, on time, honest, friendly and very helpful in taking care of our home. WE WOULD DEFINETLY RECOMMEND THIS BUSINESS & ITS FIELD REP.

By James G. on 01/31/18
Clint made a service call to my home this past Saturday. Provided excellent customer service and was able to provide a clear and rational explanation for the problem as per his diagnosis. He returned on Monday and installed the new part. He is an excellent repre...
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Clint made a service call to my home this past Saturday. Provided excellent customer service and was able to provide a clear and rational explanation for the problem as per his diagnosis. He returned on Monday and installed the new part. He is an excellent representative for your company. Thank you!
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By ALEX G. on 01/29/18
David D. is a credit to your organization. Your entire staff including Jim and Mitch and Michael in warranty have been terrific to deal with. Keep up the great service.

By ALEX G. on 01/29/18
David did an excellent and thorough job on our unit. He is a credit to your organization. Would recommend him to anyone.

By Deb S. on 01/29/18
Great experience from start to finish!

By James G. on 01/27/18
My thanks to Marcey, who as always, provided me with clear direction and support for the issue I was experiencing with my heat pump. She is an excellent representative of your company and if the perfect person to be fielding the initial customer calls and issues. Thank You!

By Deb S. on 01/26/18
Nothing but great reviews for R A Hoy! Helped me make a good decision for a replacement air/heat system, did a great job installing and helped secure reasonable finance terms. Continued great service from Tom Sankey! Great job!

By Melissa H W. on 01/26/18
Tom came out and installed new thermostats for us. He was prompt, friendly and knowledgeable, which is my usual experience with R.A. Hoy employees.

By Lori S. on 01/25/18
RA Hoy installed our new HVAC system last year. They were very professional and efficient. Tom maintains the unit regularly and with a great attitude. A pleasure to deal with!

By R. Glock J. on 01/13/18
In October of 2008 you installed a geothermal heating system in our home in Southern Shores and it has been an efficient and economical heating and air conditioning system. Around December 22 of this year we discovered there was a problem with the system and conta...
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In October of 2008 you installed a geothermal heating system in our home in Southern Shores and it has been an efficient and economical heating and air conditioning system. Around December 22 of this year we discovered there was a problem with the system and contacted your office. Someone was here that afternoon and diagnosed the problem and ordered a part that was installed on the 26th, however, at that time, other problems were discovered and more parts were ordered. We were away for 6 days and returned shortly before the parts came in. On January 3, Sean Byrd and Jim Garbarina came as soon as the parts arrived and did the repair. It should be noted this was done in the extremely cold temperatures we experienced due to the unusual "arctic blast" that covered this part of the East Coast. Their efficient and accurate work was accomplished in difficult circumstances. My wife had been in the hospital overnight and I was able to bring her home to a warm house and it has been very comfortable since the repair. Our thanks to Sean and Jim and your staff that quickly responded to our call, made a correct diagnosis and efficiently accomplished the repair.
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By W. D. on 01/11/18
Gratitude and compliments to Jayden, Justin and Fred on their performance during the installation of his new HVAC system. They were very professional, personable, cleaned up thoroughly and were a pleasure to have around during the installation. Expressed his compli...
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Gratitude and compliments to Jayden, Justin and Fred on their performance during the installation of his new HVAC system. They were very professional, personable, cleaned up thoroughly and were a pleasure to have around during the installation. Expressed his compliments to Fred and all of the Hoy service personnel that he has had dealings with over the years.
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(252) 261-2008

Select any employee to see all their reviews.

Tom S
Rating:
6 total reviews!
Robert B
Rating:
4 total reviews!
Marcey B
Customer Service Rep.
3 Years
Rating:
(3 total reviews)
Jim G
Customer Service Rep.
4 Years
Rating:
(1 total review)
Jeff W
Rating:
(2 total reviews)
Sean B
Rating:
(2 total reviews)

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(252) 261-2008

Customer service is always a top priority at R.A. Hoy Heating & Air Conditioning. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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