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By Tung N. on 07/27/19
My furnace is new (only two years old). The company installed it has denied their responsibility to fix the problem. Justin came out today to diagnosis and rewire the humidifier to get it back to work. AWESOME JOB! I definitely have services from this company again.

By Cynthia F. on 07/06/19
Wish could give negative stars. Worst case of bait and switch my whole life: 2 years ago, our condenser went out. We got several bids, but Mike B***** from R-Mech was the one who discovered we had blocked vents in 3 out of 4 bedrooms upstairs. So we had output, but...
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Wish could give negative stars. Worst case of bait and switch my whole life: 2 years ago, our condenser went out. We got several bids, but Mike B***** from R-Mech was the one who discovered we had blocked vents in 3 out of 4 bedrooms upstairs. So we had output, but no intake. We had wondered why it was always hot upstairs, but had no idea why. We had bought the house a year earlier, but was in the winter, so couldn't test the AC. No way to fix this without completely opening all the walls. Mike talked us into buying a whole new 16 seer system, that would "force" the air from downstairs. This made no sense to us, since we had the blocked vents. He said we needed all this added venting in the basement, including opening a huge hole in the wood floors in our dining room. I wanted to install a split system upstairs, with a new condenser, which would fix our problems, and allow us to shut off the other system at night. R-Mech sells split systems. Mike insisted the whole new system would be better. So we did it. This was over $10k. Big surprise, it's not better. It is 8-10 degrees warmer upstairs than downstairs, which makes it impossible to sleep when it's over 80 degrees. We are miserable, and our electric bills are high, because we are desperately trying to cool the upstairs. I don't know why they wouldn't just sell us or even quote the split system. Probably because it was cheaper. Even Brad the owner came out after it was installed & figured out how bad it still was upstairs, and gave us an upgraded thermostat, to try to make it up to us. Not surprisingly, on the last call to R-Mech I discovered Mike is no longer there. I have tried repeatedly to talk to Brad or Ray, and the messages I have left with the receptionist go unreturned. Would not recommend in the slightest. Complete rip off and scam.
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By Jim R. on 06/25/19
This was my second experience with Jack. He had previously tuned up my furnace units and this time, he was here to tune up the a/c units. As before, Jack was prompt, knowledgeable and communicated his findings and concerns very succinctly. He was professional and c...
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This was my second experience with Jack. He had previously tuned up my furnace units and this time, he was here to tune up the a/c units. As before, Jack was prompt, knowledgeable and communicated his findings and concerns very succinctly. He was professional and cleaned up after himself. I appreciated his communicating his findings in a way an amateur like me could understand. Thank you R-Mech
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By Betty S. on 05/16/19
Jack Kluck was the technician that came to my house on Wednesday, May 15th, to provide my annual check on my air conditioning unit. He was very professional and was very helpful in providing information to me regarding The ratings on my unit and what they meant. ...
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Jack Kluck was the technician that came to my house on Wednesday, May 15th, to provide my annual check on my air conditioning unit. He was very professional and was very helpful in providing information to me regarding The ratings on my unit and what they meant. I would highly recommend him to service my air conditioning system in the future.
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By Simon M. on 05/10/19
Chris and R-mech did a great job for me. They are always professional polite and committed to superior service. They discovered a defective manufacturer's part that the parts warehouse was providing and resolved the issue completely and got me up and running agai...
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Chris and R-mech did a great job for me. They are always professional polite and committed to superior service. They discovered a defective manufacturer's part that the parts warehouse was providing and resolved the issue completely and got me up and running again. I highly recommend R-Mech!
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By Judy D. on 04/18/19
Justin M.very respectful and kind in helping me. Great man need more people like him. Thanks for getting things done he knows how to guide people in their needs.Thank you and have a very bless year! Great work Justin M. you are a blessing!

By Kyle B. on 03/06/19
(no comment)

By Priscilla H. on 03/05/19
Justin was personable, knowledgeable, and professional. Serviced our furnace - didn't try to up-sell, which I appreciated. He patiently answered all my questions - if I need heating, cooling, or plumbing again I won't hesitate to reach out and request Justin personally!

By Michael W. on 03/02/19
Jack came to check on my furnace that was not heating. A thorough inspection and cleaning of the ignition switch seemed to do the trick. He was very professional in fixing the problem. The furnace was bought and installed by R-Mech orignally about two years ago. I...
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Jack came to check on my furnace that was not heating. A thorough inspection and cleaning of the ignition switch seemed to do the trick. He was very professional in fixing the problem. The furnace was bought and installed by R-Mech orignally about two years ago. I have had good service for several years for HVAC and plumbing needs.
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By Mindy C. on 02/28/19
Westin did a great job fixing our basement toilet. we have used R-mech many times over the years and they are always on time, prepared and friendly. they never try to sell you something or suggest additional repairs - thats refreshing!

By Jim R. on 02/22/19
Jack Kluck was a good representative of your company: he was professional, knowledgeable, answered all my questions and left the work site clean. I am happy with his work and his recommendations.

By Alan P. on 02/07/19
I had called for a tune-up special. Justin arrived 15 minutes early. I believe it is better to be 15 minutes early than 1 minute late. He saw the furnace and remarked that he knew this furnace like the back of his hand. He got to looking things over and explained w...
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I had called for a tune-up special. Justin arrived 15 minutes early. I believe it is better to be 15 minutes early than 1 minute late. He saw the furnace and remarked that he knew this furnace like the back of his hand. He got to looking things over and explained what he was checking and why. He found an issue with my humidifier and searched for the problem, found it and resolved it. He really IS knowledgeable with this furnace. He did a great job and I want him every time I need a tune up or service. Brad Chirnside, you found a goldmine here.
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By Jamin L. on 02/06/19
Kyle came out VERY quickly after my son flushed one of his toys. This was after hours and a large job that required taking the toilet apart. Within an hour Kyle had the toy out and the bathroom back together. THANK YOU!

By Michelle M. on 02/02/19
Kyle was very helpful and explained everything in a way that a non-expert would understand it.

By Helston S. on 02/01/19
Our home suffered a major plumbing issues. Don came in did an evaluation of the work to be completed. Once he began the work he was able to re-evaluate the work necessary to get us back to normal. He saved us money and hardship. We are so grateful for not only t...
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Our home suffered a major plumbing issues. Don came in did an evaluation of the work to be completed. Once he began the work he was able to re-evaluate the work necessary to get us back to normal. He saved us money and hardship. We are so grateful for not only the quality of his work, but the integrity and ethical manner we were cared for in a very difficult period.
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By Dayna on 01/31/19
My kitchen sink was clogged. When Adam was on his way I got a courtesy call and text message. Adam was very professional and kind. It was a quick fix and at a good price. Overall experience from calling and setting up an appointment, to Adam leaving the house was...
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My kitchen sink was clogged. When Adam was on his way I got a courtesy call and text message. Adam was very professional and kind. It was a quick fix and at a good price. Overall experience from calling and setting up an appointment, to Adam leaving the house was about an hour. I would recommend R-Mech services and will definitely use them again in the future.
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By Robert B. on 01/10/19
I had to have a pressure reduction valve and main shut-off valve replaced. Adam did a great job. He called ahead and was on time. He was thorough and made sure to clean up when he was done. He made sure that everything was working correctly before he left. He expla...
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I had to have a pressure reduction valve and main shut-off valve replaced. Adam did a great job. He called ahead and was on time. He was thorough and made sure to clean up when he was done. He made sure that everything was working correctly before he left. He explained how the system worked and what I should watch for. We talked about other plumbing items and Adam was very informative.
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By JOHN K. on 01/02/19
My furnace was not working properly and only one of the heating elements was working. I had a local company come out to fix it. They stated they could not locate parts and they tried to sell me new system for 8000.00 I had R-mech come out and they sent Street P ou...
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My furnace was not working properly and only one of the heating elements was working. I had a local company come out to fix it. They stated they could not locate parts and they tried to sell me new system for 8000.00 I had R-mech come out and they sent Street P out. He was very knowledgeable and had twenty five years of experience in this field. He accurately diagnosed the problem as a simple cut wire. That was the only thing wrong and the furnace works great now. It is very nice to see knowledgeable very honest people these days. I highly recommend this company!
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By Mason C. on 12/31/18
Adam C. provided excellent customer service in getting my main sewer line to drain. Adam was extremely professional and even more friendly. He provided me with honest input that will help me decide what I want to do with my plumbing going forward. Thanks Adam we...
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Adam C. provided excellent customer service in getting my main sewer line to drain. Adam was extremely professional and even more friendly. He provided me with honest input that will help me decide what I want to do with my plumbing going forward. Thanks Adam we need more folks like you.
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By Sarah K. on 12/21/18
I've had great experiences with R-Mech. Justin M. recently repaired my furnace until a new one could be installed. He went above and beyond to be sure we had heat. He communicated and explained everything so well. Thanks!
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816-920-5955

Select any employee to see all their reviews.

Kyle C
2 Years
Rating:
58 total reviews!
Justin M
Rating:
38 total reviews!
Chris M
1 Year
Rating:
(30 total reviews)
Westin B
Rating:
(28 total reviews)
Andrew W
13 Years
Rating:
(15 total reviews)
Don P
Rating:
(14 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period R-Mech Heating Cooling & Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at R-Mech Heating Cooling & Plumbing. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Westin B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
28 total reviews
By Mindy C. on 02/28/19
Westin did a great job fixing our basement toilet. we have used R-mech many times over the years and they are always on time, prepared and friendly. they never try to sell you something or suggest additional repairs - thats refreshing!

By Betty S. on 10/13/18
Jack Kluck was the technician that came to my house on Friday, October 12th, 2018, to provide my annual check on my furnace. He was very professional and was very helpful in providing information to me regarding how to use my furnace system (heat pump vs. furnace)...
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Jack Kluck was the technician that came to my house on Friday, October 12th, 2018, to provide my annual check on my furnace. He was very professional and was very helpful in providing information to me regarding how to use my furnace system (heat pump vs. furnace). I would highly recommend him to service my heating system in the future.
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By Jana B. on 08/21/18
Westin B was awesome. He was friendly, professional and knew what he was doing. I would recommend him to friends. I have had excellent service from R-Mech for all my needs.

By Jane B. on 06/06/18
would highly recommend. Did a great job

By Jeremy S. on 03/25/18
R-Mech brought their A game on a whopper of a residential job! Our sewer main was extremely damaged. Don, Donovan, Adam, James and Andy got everything squared away. Ray, Westin and James also put in a new energy efficient tankless water heater system for our home a...
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R-Mech brought their A game on a whopper of a residential job! Our sewer main was extremely damaged. Don, Donovan, Adam, James and Andy got everything squared away. Ray, Westin and James also put in a new energy efficient tankless water heater system for our home and we love it. Extremely professional and knowledgeable. These guys care and it shows.
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By Angela C. on 03/22/18
Westin has been to our house a few times and always takes care of the issue. Great service, friendly and trustworthy. So glad we have someone we can count on!

By Vann and Kathy W. on 03/14/18
Quick response, professional, courteous, reasonable rates. Wes is very knowledgeable, friendly, and hard working. He definitely went the extra mile. If we ever have another plumbing problem, we will not hesitate to call Wes at R-Mech.

By Vann and Kathy W. on 03/13/18
Quick response, professional, courteous, and reasonable rates. Wes is friendly and a hard worker who went the extra mile. Will call him again if necessary.

By Melvyn B. on 03/09/18
Westin installed a new flange and wax ring for a toilet that was shifting. He was honest, transparent, efficient, and professional. he was also able to show up prior to the appointment but he ensured to contact me for confirmation.

By Darren S. on 02/03/18
This company is outstanding! We got a prompt response to our message. They were out right away! And Westin is excellent. He was professional and friendly. He explained everything perfectly! I was very impressed on all levels. This will be the person we ask ...
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This company is outstanding! We got a prompt response to our message. They were out right away! And Westin is excellent. He was professional and friendly. He explained everything perfectly! I was very impressed on all levels. This will be the person we ask for every time. And this is the only company we will call!
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By Roy D. on 01/18/18
Weston was early for our appointment. He worked efficiently and completed the job within an hour after getting the parts required for the job. Weston was courteous, friendly and had a positive attitude. Thank you Weston, good job.

By barry b. on 11/06/17
polite, efficient, professional, cleaned up after the job was done. excellent service

By Mindi N. on 10/19/17
R Mech was able to get to my house that day and replace our whole water tank the next day. Everyone I had contact with in the office and both men they send to the house were absolutely wonderful!!

By Mindi N. on 10/19/17
R Mech was able to get to my house that day and replace our whole water tank the next day. Everyone I had contact with in the office and both men they send to the house were absolutely wonderful!!

By John B. on 10/10/17
I had a new water installed (had a couple over the years) this was the smoothest in my experience. A very personable technician who explained exactly what he was going to do to replace the old one. Did it, cleaned up and then gave me the only instructions I have ev...
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I had a new water installed (had a couple over the years) this was the smoothest in my experience. A very personable technician who explained exactly what he was going to do to replace the old one. Did it, cleaned up and then gave me the only instructions I have ever received on the operation, but especially the care and maintenance of the unit. First Class.
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By GUY M. on 10/06/17
Westin was very professional and knowledgeable, would recommend highly

By Richard D. on 09/24/17
Very knowledgeable and helpful technician installed a new water heater for us.

By Lanett S. on 09/14/17
Excellent customer service!!! Westin was amazing. Very helpful, polite and easy to work with. Thanks again R-Mech!!

By Melissa G. on 09/07/17

By Angie Z. on 09/06/17
The technician Westin B. came to evaluate my home for a water heater and I wanted information about tankless heaters. He was very knowledgeable and took time explaining everything to me, well, to the best of my comprehension. I felt completely comfortable with the...
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The technician Westin B. came to evaluate my home for a water heater and I wanted information about tankless heaters. He was very knowledgeable and took time explaining everything to me, well, to the best of my comprehension. I felt completely comfortable with the information that I was given and the quote given to me for the installation of a tankless water heater. The company made an appointment for me that fit my needs, so I will post/update soon, after my water heater gets installed.
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