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By Bill & Anita W. on 09/15/17
First time we were service by Stephen. He was well trained, completely competent and friendly. If you need softer water or drinking water on tap, I highly recommend these folks!

By Dan T. on 09/11/17
5 star for service

By Wayne & Bobbi T. on 09/09/17
We are very pleased with the system and the recent service provided by Stehpen. He took his time to check all the fittings and showed us how effective the filters work as a system to provide us with clean drinking water.

By Dan S. on 08/07/17
Service was excellent! Highly recommend!

By Pam e. on 08/03/17
Just had my Pure Water System serviced by Stephen. Had it since 2013 and it makes world of difference in purifying our well water. Love it. Stephen was a great service pro. took care of everything. He even emptied under the sink and then put everything meticulously...
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Just had my Pure Water System serviced by Stephen. Had it since 2013 and it makes world of difference in purifying our well water. Love it. Stephen was a great service pro. took care of everything. He even emptied under the sink and then put everything meticulously back...fixed the loose faucet perfectly and adjusted it all. Delightful person and so well groomed and courteous. He can come back anytime! Thank you Stephen and Pure Water!
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By Maria & Shaun B. on 07/31/17
Stephen did a fantastic job! Very pleasant personality as well. Thank you!

By Chris A. on 07/22/17
After a high pressure sales pitch, I decided to buy a RO system. The installer, Jim, was awesome! Took care of everything without any issues, even plumbed the fridge for me. Fast forward a couple months. The system developed an odd shudder like there was air in ...
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After a high pressure sales pitch, I decided to buy a RO system. The installer, Jim, was awesome! Took care of everything without any issues, even plumbed the fridge for me. Fast forward a couple months. The system developed an odd shudder like there was air in the lines. After calling and speaking with the owner he said the assistant would call me back to set something up to fix it. Well.... it never happened. Not a big deal as the issue resolved itself. But still, kinda disappointing. Fast forward 1 year and a couple months after install. Time to replace the filters. 240$ later I am happy as a clam. Kristina finagled me a late appointment, MUCH appreciated. Jim showed up on time. He not only replaced my RO filters but helped me with my water softener. Final verdict With out Jim this company would be probably be bankrupt. Otherwise, the work is quality and will last. Worth every penny. Just make sure you ask for Jim.
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By Lawrence F. on 06/19/17
Great people person and outstanding tech.

By Richard & Susan S. on 06/07/17
Cheerful, fast and thorough

By Chris & Crystal M. on 05/19/17
They are a team of professionals who are looking out for your health. Jim is an excellent technician. Christina is helpful and understanding. She goes above and beyond to take care of the customers.

By Gary Y. on 05/18/17
the service people are friendly and efficient. I would recommend them for your pure water needs

By Arletta C. on 05/08/17
I've been with this company for 18 years. They have a great friendly customer service staff and Servive staff. They always accommodate my schedule. Their customer Service always remembers to send me reminders for the annual service and they have a no pressure sale...
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I've been with this company for 18 years. They have a great friendly customer service staff and Servive staff. They always accommodate my schedule. Their customer Service always remembers to send me reminders for the annual service and they have a no pressure sales. If I can't meet with them one year they remember to send me a reminder the next year. Their service representative is always friendly and informative and professional when at my house and does excellent work. They definitely deserve a five star rating.
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By Anthony & Jennifer U. on 04/27/17
If I could give the Pure Water Team 10 stars I would!!! We just had our new water treatment system installed and could not be happier.The customer service is outstanding. From start to finish they kept us informed. Our water is so terrible and we have had several d...
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If I could give the Pure Water Team 10 stars I would!!! We just had our new water treatment system installed and could not be happier.The customer service is outstanding. From start to finish they kept us informed. Our water is so terrible and we have had several different systems installed trying to correct the problem. No other company has went into the details and testing of our water as thoroughly as Pure Water has. They gave us the information we needed and upfront pricing with no hidden fees. I cannot say enough positive things about this company as our experience has been wonderful and our water is now great! I will refer them to anyone I know from now on who is looking for a filtration system for their home. Thank you!
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By William & Jan B. on 04/25/17
Jim and Kristina were very helpful in getting our system back up and working efficiently. Jim explained what we could do to help prevent some of the systems issues from happening again.. Thanks for your help..

By Tim S. on 04/24/17
All team members were very nice to work with, they seem as if they really care for their customers, and for the systems they provide service on. Thanks for your professionalism. Tim Stofleth

By Fred R. on 04/24/17
Kristina has a great sense of humor, Jim laughs a lot, and I couldn't be happier with their service. Jim spent plenty of time "fixing" my soft water system, while taking time to answer my questions, and explain what, and why he was doing, to get it "up to snuff". I...
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Kristina has a great sense of humor, Jim laughs a lot, and I couldn't be happier with their service. Jim spent plenty of time "fixing" my soft water system, while taking time to answer my questions, and explain what, and why he was doing, to get it "up to snuff". I will stay with them, for my yearly maintenance appointment, as I appreciate their professional approach and attitude to keeping my water clean and tasteful-----.
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By candace W. on 04/21/17
Outstanding service. Jim has been servicing our home for 15 years!!!

By Fred & Petra W. on 04/20/17
Outstanding service. Jim has been servicing our home for 15 years!!!

By Jerry & Evelyn M. on 04/17/17
Great service from office and from Jim the service man. Would highly recommend Pure Water.

By Rosemary R. on 04/12/17
Jim C is the greatest, he was fast and efficient. He explained what he was doing. He got in and made sure my system was in top shape! Thanks Pure Soft and thanks Jim!
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* Total number of reviews and star-ratings are based on data collected during the time period Pure Water Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Jim C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
142 total reviews
I am from the Sacramento area and have been working in the water treatment industry for over 30 years. I enjoy spending time with my family, working on different projects and going to concerts and special events.
By David M. on 07/07/16
Jim was awesome! Explained what he was doing in layman' terms and showed me how to operate my system. The best!

By Nicholas C. on 06/26/16
From the first phone call with Pure Water Inc. to the in house sample to the completion of the installation; Pure Water Inc. has been Awesome throughout our entire experience. My wife and I just bought our house and knew we wanted a home water filtration system. A...
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From the first phone call with Pure Water Inc. to the in house sample to the completion of the installation; Pure Water Inc. has been Awesome throughout our entire experience. My wife and I just bought our house and knew we wanted a home water filtration system. And Pure Water Inc. has done an outstanding job and did exactly what they said they were going to do and took care of my family and I. We now feel a lot better with our home water especially with expecting an addition to our family! THANK YOU Jim for the superior installation service! AND THANK YOU PURE WATER INC. for taking care of our family!!
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By Helen B. on 06/24/16
I have used Pure Water service to maintain my water softer for over 15 years. Great group of honest hard working staff. I would highly recommend this company to anyone looking to buy and install a full house system. I love it!

By Jeremy B. on 06/16/16
Jim came out yesterday and installed my Rain soft system from our previous house to my new house. He was on time and does an great job of making sure the install looks clean and professional. The sheetrock was patched around the pipes and tubing secured along the b...
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Jim came out yesterday and installed my Rain soft system from our previous house to my new house. He was on time and does an great job of making sure the install looks clean and professional. The sheetrock was patched around the pipes and tubing secured along the bottom edges of the garage. We also did a good job cleaning up the mess.
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By Deenie V. on 06/16/16
Not going to write too much except to say the people who work at Pure Water know their business, are kind and helpful. Jim serviced our system and was very accommodating as I had lots of questions to ask since we are fairly new in our home and this environment. He...
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Not going to write too much except to say the people who work at Pure Water know their business, are kind and helpful. Jim serviced our system and was very accommodating as I had lots of questions to ask since we are fairly new in our home and this environment. He even gave me advice on what I should do when planting a veggie garden as I have been having problems growing things because, as I found out from him, of the acid in the soil here. So, thank you, Jim and folks at Pure Water.
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By Rob & Julie M. on 06/15/16
Jim is a great service technician. He is really helpful and willing to take the time to answer all of my questions. Kristina and Tara are both very personable and helpful.

By paul d. on 05/14/16
Excellent service. Above and beyond what you would expect.

By Barry F. on 05/13/16
I had Culligan service before Pure Water. I had Pure Water install a two stage water softener and neutralizer tank (I have acidic well water). The unit paid for itself in about 1 1/2 years so I'm saving money now. I have Mike do the annual maintenance on the sys...
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I had Culligan service before Pure Water. I had Pure Water install a two stage water softener and neutralizer tank (I have acidic well water). The unit paid for itself in about 1 1/2 years so I'm saving money now. I have Mike do the annual maintenance on the system. He's a really nice guy and knows his stuff. Also the folks in the office are very helpful in setting up appointments. I've had some experiences with water softeners making the water taste funny. No such case with my Pure Water installation. In fact, the water is so good that I refill plastic water bottles to take around when I need them. It tastes close to spring water now. I also had a big problem with calcium in my water leaving water spots. My system improved that situation.
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By Janie H. on 05/10/16
We just bought a house out in the country that has Hague Water systems installed (water softener and R.O. under the sink system). The house was vacant for almost year and clearly needed service on the systems so I called the number on the machine hoping the company...
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We just bought a house out in the country that has Hague Water systems installed (water softener and R.O. under the sink system). The house was vacant for almost year and clearly needed service on the systems so I called the number on the machine hoping the company was still in business. When I called, Tera was very sweet and handled my call with care and was able to verify the last time they were serviced. On the day of my appt., Jim arrived and immediately recognized the systems as he installed them several years ago! He was very courteous and knowledgable as he has been doing this for many years and that made me feel so much better :) He was able to fix everything and get our systems up and running in no time! I am very satisfied with this company and would highly recommend them for their service! A for Jim!
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By Michele C. on 05/06/16
Jim is the best!! I look forward to seeing him each year for annual maintenance.

By Joel S. on 05/05/16
Jim came out yesterday and did the yearly service on our water system and I couldn't be happier. My husband and I moved into our new home (to us) a little over a month ago and did not know a thing on how it works. Jim was very friendly (AWESOME personality) and too...
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Jim came out yesterday and did the yearly service on our water system and I couldn't be happier. My husband and I moved into our new home (to us) a little over a month ago and did not know a thing on how it works. Jim was very friendly (AWESOME personality) and took the time to explain everything to us. We couldn't be more grateful for his time. He was thorough and cleaned up after himself. The tips he left us with were valuable. Jim knew his stuff and was very familiar with our property and system which was comforting to know, it was if he was visiting an old friend.
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By John & Carrol L. on 05/04/16
just installed a water filter system in our fourth home. great people and service. great tasting water from reverse osmosis system. we do NOT buy bottled water! we had an underground water leak on a Saturday of Easter Weekend, Jim was here in approx one hour to ...
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just installed a water filter system in our fourth home. great people and service. great tasting water from reverse osmosis system. we do NOT buy bottled water! we had an underground water leak on a Saturday of Easter Weekend, Jim was here in approx one hour to fix it! no shower calcium build up, soft clothes, i do NOT use fabric softner!
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By LACY R P. on 05/03/16
Service is great, Jim C. was excellent and efficient....

By Bob B. on 05/03/16
First time I used this company. Jim Showed up and had all the answers. Fixed my immediate problem & setup the fix for the larger issue.

By Jackie H. on 04/28/16
I think the service fee is exorbitant. I did not receive an estimate for repairs, but doubt I would purchase a new system due to service fees and distance from service provider. Everyone I dealt with was friendly

By Mark E. on 04/26/16
Very happy with the service of Pure Water Inc. especially Jim!

By Richard V. on 04/26/16
"I have used Pure Water, Inc to service my water softener and reverse osmosis filter system for a couple of years now. Jim C. Is the specialist that handles the on site service calls. Jim is both knowledgeable and professional. When I had a ground water contaminati...
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"I have used Pure Water, Inc to service my water softener and reverse osmosis filter system for a couple of years now. Jim C. Is the specialist that handles the on site service calls. Jim is both knowledgeable and professional. When I had a ground water contamination issue last year, Jim was able to explain the probable cause and take the necessary steps to return my system to serviceability. In addition, I have worked two technical issues, one via Kristina and one via Tara. Both were resolved quickly without a service call and are a testimonial to the strong coordination of this organization. I am extremely satisfied with the service provided by Pure Water Inc. and would not consider using another vendor based on my experience to date. Richard Vaughan"
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By Lawrence F. on 04/26/16
Outstanding work by Jim. Great employee. You are lucky to have such a wonderful employee. Thanks Lawrence Fossen

By Louis F. on 04/22/16
As usual Jim was on time, very professional and efficient. In and out within about an hour.

By Dale M. on 04/22/16
Jim's work was outstanding! His maintenance service of our system was thorough and professionally done. In addition, he was very personable and took the time to explain the entire process. Thanks for a job well done, Jim!!
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