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By Keith & Jeannie E. on 11/16/17
Jim is a great serviceman and very through on every thing he dose

By Eric & Alexia Crawford & N. on 11/16/17
I always get good quality information from Christina and her crew. I never had a bad phone call or experience when working with them. Steven I believe his name was came out to service the equipment and was quick respectful and even answered all of my questions. Thi...
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I always get good quality information from Christina and her crew. I never had a bad phone call or experience when working with them. Steven I believe his name was came out to service the equipment and was quick respectful and even answered all of my questions. This is the real A TEAM!.I always get good quality information from Christina and her crew. I never had a bad phone call or experience when working with them. Steven I believe his name was came out to service the equipment and was quick respectful and even answered all of my questions. This is the real A TEAM!.
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By Greg & Lonna P. on 11/13/17
We purchased one of their systems after research and a professional sales presentation. The service has been outstanding in maintaining the equipment.

By Chris E. on 11/10/17
Always a good experience. Great systems. Good enough for me to have them install another system at my parents house.

By Gary B. on 11/03/17
The technician was very experienced in soft water systems, and brought my system back on line without any problems. The unit had been off for over 4 years.

By Jesse J. on 10/26/17
Fantastic overall experience! Highly recommend. We recently moved into a home with a RO filter system and water softener system. We were overwhelmed in use and care of the systems. The previous homeowner left us a number for Jim who had been servicing the system f...
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Fantastic overall experience! Highly recommend. We recently moved into a home with a RO filter system and water softener system. We were overwhelmed in use and care of the systems. The previous homeowner left us a number for Jim who had been servicing the system for years. I got ahold of Christina who eased my concerns of foul tasting water and a water softer system that unknowingly lost power for a week, before I realized the system needed attention and cleaning from standing water in hot temps. Thanks Christina. Right away she scheduled Stephen to come out and test our water and replace only what needed to be replaced. Stephen went to work like a scientist and only replaces a couple low end filters and reprogrammed our softener unit to meet our larger family needs. He also took the time to show me how to care for my system and know what to do if an issue arises. Thanks Stephen.
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By Jesse J. on 10/26/17
Fantastic overall experience! Highly recommend. We recently moved into a home with a RO filter system and water softener system. We were overwhelmed in use and care of the systems. The previous homeowner left us a number for Jim who had been servicing the system f...
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Fantastic overall experience! Highly recommend. We recently moved into a home with a RO filter system and water softener system. We were overwhelmed in use and care of the systems. The previous homeowner left us a number for Jim who had been servicing the system for years. I got ahold of Christina who eased my concerns of foul tasting water and a water softer system that unknowingly lost power for a week, before I realized the system needed attention and cleaning from standing water in hot temps. Thanks Christina. Right away she scheduled Stephen to come out and test our water and replace only what needed to be replaced. Stephen went to work like a scientist and only replaces a couple low end filters and reprogrammed our softener unit to meet our larger family needs. He also took the time to show me how to care for my system and know what to do if an issue arises. Thanks Stephen.
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By Daniel P. on 10/25/17
Jim C and Austin at Pure Water Inc go above and behind to make you feel like your happiness is all that matters. Austin was very low pressure sales and very informative about the products. Jim said he was going to do the installation as if he was doing it on his ow...
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Jim C and Austin at Pure Water Inc go above and behind to make you feel like your happiness is all that matters. Austin was very low pressure sales and very informative about the products. Jim said he was going to do the installation as if he was doing it on his own home and he delivered big time! Clean, Clean, Clean! Over 30 years experience really shows. Fun to talk to also! Thanks again Jim and Austin! God bless you and yours.
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By Mark N. on 10/25/17
Stephen came in and wasted no time getting started. He was very helpful answering our questions as we have never owned a water treatment system.

By Caron O. on 10/19/17
Jim did Maintenance on our Water System yesterday and he is always has a smile, as well as professional, courteous and very knowledgeable. We would highly recommend Pure Water for your water needs!

By Charles & Karen L. on 10/19/17
Service continues to be excellent. They have taken care of us for 18 years now

By Christine T. on 10/18/17
Thank you for explaining the process to me and being so attentive. Your service is much appreciated.

By Christine T. on 10/16/17
Thank you for explaining the process to me and being so attentive. Your service is much appreciated.

By Bill & Mary D. on 10/15/17
Excellent service very well taken care of. Over and above what a perfect job !!

By Steve T. on 10/09/17
Pure Water is always awesome. On top of things amd on time. Steve serviced my system and was pleasant amd courteous. Thanks!

By Dan & Claudia E. on 10/06/17
We've been customers for more than 15 years dating back to when it was Hague Water. Jim was our technician over the years and when we were told Stephen was service us this time around we didn't know what to expect. Stephen was fabulous! Quick, efficient, and happy ...
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We've been customers for more than 15 years dating back to when it was Hague Water. Jim was our technician over the years and when we were told Stephen was service us this time around we didn't know what to expect. Stephen was fabulous! Quick, efficient, and happy to explain what he was doing. Look out Jim----he's almost as good as you! Thank you Pure Water as you made this latest service experience easy and enjoyable.
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By Mike & Linda B. on 10/06/17

By Mike D. on 10/04/17
My experience with Austin and Jim from Pure Water was fantastic. Austin promptly responded to my request for a quote and information on a whole house system. He represented himself very professionally and provided me as much information about his system as I asked ...
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My experience with Austin and Jim from Pure Water was fantastic. Austin promptly responded to my request for a quote and information on a whole house system. He represented himself very professionally and provided me as much information about his system as I asked for (trust me I had tons of questions and concerns about these water systems). He was honest and explained the entire process to me as well as walked me around my house to show me how the drainage would appear and to finalize where I wanted it installed. His system installer, plumber, Jim was equally as awesome and his work was perfection. He went above and beyond when I had questions about the drainage and system and made sure that my drainage and system was installed to code. Both Austin and Jim honestly exceeded my expectations and I highly recommend Pure Water and their professional team.
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By Bill & Odette B. on 09/28/17
Always the best service

By Mike & Linda B. on 09/20/17
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* Total number of reviews and star-ratings are based on data collected during the time period Pure Water Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Austin P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
91 total reviews
I have lived in the Sacramento area for about 30 years. I have been in the water treatment industry and have owned this company for over 30 years and love what I do. I enjoy spending time with my family, my dog, my horse and growing my company.
By Kirk B. on 08/24/16
Very knowledgable group. Helped me with my existing system to get the right PH. Water is now soft. Would recommend to anyone.

By Jeannette F. on 08/24/16
Pure Water has a great team and we have been very appreciative that they were able to solve our very difficult well water issue that we have been dealing with. Both Austin and Jim have so much past experience that they knew exactly how to fix our problem.

By Sandra B. on 08/16/16
Always a good experience with Jim & enjoyed meeting Matt. thanks again guys, John & Sandra

By George & Monica T. on 08/15/16
Everyone we came into contact with gave us superior customer service. From the initial sales call to the installation, we were treated with respect and courtesy. We were informed every step of the way and all of our questions and concerns addressed. The system i...
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Everyone we came into contact with gave us superior customer service. From the initial sales call to the installation, we were treated with respect and courtesy. We were informed every step of the way and all of our questions and concerns addressed. The system is working great and is everything we hoped for and more.
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By Leonard & Ursula D. on 08/12/16
Jim was a true professional and explained my system and it's functions so I could understand how it performs .I appreciate all he did and will continue having it serviced by Pure Water and it's staff.

By Joseph & Kay K. on 08/09/16
Kristina was very cordial, friendly and comfortable to talk too. Kristina called to schedule our appointment with Jim. Jim has been here for the last several years to perform our annual maintenance. Jim is very thorough in performing the maintenance. He explain...
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Kristina was very cordial, friendly and comfortable to talk too. Kristina called to schedule our appointment with Jim. Jim has been here for the last several years to perform our annual maintenance. Jim is very thorough in performing the maintenance. He explains what he is doing and answers any question that we have very courteously and professionally. We give both Kristina and Jim a Five Star rating.
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By Chris R. on 07/28/16
They always take good care of us. They are professional and courteous.

By John & Carrol L. on 05/04/16
just installed a water filter system in our fourth home. great people and service. great tasting water from reverse osmosis system. we do NOT buy bottled water! we had an underground water leak on a Saturday of Easter Weekend, Jim was here in approx one hour to ...
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just installed a water filter system in our fourth home. great people and service. great tasting water from reverse osmosis system. we do NOT buy bottled water! we had an underground water leak on a Saturday of Easter Weekend, Jim was here in approx one hour to fix it! no shower calcium build up, soft clothes, i do NOT use fabric softner!
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By Ed & Boe K. on 03/11/16
We have been dealing with PureWater for several years now and have had nothing but great service from them. Any time we've called their office Kristina has always been very polite and helpful. When we had a maintenance issue with our system we could always count ...
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We have been dealing with PureWater for several years now and have had nothing but great service from them. Any time we've called their office Kristina has always been very polite and helpful. When we had a maintenance issue with our system we could always count on Jim to be on time and very knowledgable of our system. Recently, based on our yearly service call, Jim recommend we consider upgrading our water softener since it's over 20 years old. After speaking with Austin about our options, we took the step to upgrade our system. My wife immediately noticed the difference in the softness of our water. Thanks to PureWater we can now be assured that we don't have to worry about our water system for years to come.
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By John & Sharon G. on 03/01/16
It was my water softner installation. Jim did a great job.His partner did a great job also.Very professional. Thank you...Water tastes better already.

By Beverly L. on 02/25/16
I recently had a minerals and heavy metal test done for my health. I discovered 3 areas of concern. Two of my doctors asked if I had my drinking water tested. The last time was 20 years ago, so I got a free water testing kit at Home Depot. I received a phone ca...
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I recently had a minerals and heavy metal test done for my health. I discovered 3 areas of concern. Two of my doctors asked if I had my drinking water tested. The last time was 20 years ago, so I got a free water testing kit at Home Depot. I received a phone call and an appointment to have someone come to my home and do further testing. My husband and I expected a salesman probably planning on selling us a water softening system, but we were curious about the test results. Austin Petty arrived casual and comfortable. He proceeded with the testing. Our water was very hard, but the rest of the test had no worrisome results. Thank goodness!! We never felt that Austin was pushing a product, instead he was sharing his knowledge with us. He acted like he really enjoyed being out in the field instead of being in the office. We had a most pleasant visit! My misconceptions about water softeners changed for the better. Even so, when my husband said no thank you to the purchase, I was very pleasantly surprised at how Austin reacted. He didn't get sour or unfriendly ( like other encounters with salesmen I've had). Instead he remained friendly and stayed a bit longer. I even called a dear neighbor who had some water testing issues. In an instant Austin was ready to visit them even though they already had a water softener. Austin did not make any sales with us that day, but to be sure, he certainly made unforgettable contacts that may prove beneficial in the future. If the whole company is a reflection of Austin ( who by the way is the President!) and Kristina (who listened and advised me over several phone calls!) then you will be in good hands, too. I strongly recommend Pure Water and the Rain Soft company because they have shown they really care about their customers (and even their non-customers!).
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