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By Jerry L. on 05/17/19
Jim was extremely knowledgeable about everything to do with soft water systems. This knowledge and expertise make Jim an asset to his profession and to Pure Water INC. where he works. My wife and I are extremely satisfied with our new soft water system and the expe...
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Jim was extremely knowledgeable about everything to do with soft water systems. This knowledge and expertise make Jim an asset to his profession and to Pure Water INC. where he works. My wife and I are extremely satisfied with our new soft water system and the expert work that Jim did installing it.
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By Helene G. on 05/02/19
Jim did an exceptional job cleaning our water softener and replacing the filters in the reverse osmosis under the kitchen sink. i am impressed with how much knowledge he has concerning our systems. I highly recommend Jim from Pure Water....and he is a really nice guy too.

By Robert L. on 04/01/19
Service fee went from $145 in 2017 to $185 in 2019, Filter set way too expensive compared to amazon. Last year for us with pure water,

By Fred W. on 02/25/19
Jim has been here for 15 years. He is exceptual..well informed and excellent to work with. I appreciate his service and look forward to many more years with him!!

By Chris R. on 02/09/19
Jim and Nic were professional courteous and very efficient it was not an easy installation and it was done in a timely manner in one day . Jim reviewed the whole system and gave me a bunch of additional information on water systems in general which was very inte...
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Jim and Nic were professional courteous and very efficient it was not an easy installation and it was done in a timely manner in one day . Jim reviewed the whole system and gave me a bunch of additional information on water systems in general which was very interesting I thoroughly enjoyed talking to him he is a skilled tradesmen and a very good representative for your company .
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By Kerry & Laura T. on 02/08/19
Score "0". You never showed up.

By Brian L. on 02/07/19
Have used them for years, fast friendly service. Today Nicholas came out ,very professional, and friendly. He explained everything he was doing and the cost of the equipment before he did the work. He educated me on my system and made recommendations on what was be...
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Have used them for years, fast friendly service. Today Nicholas came out ,very professional, and friendly. He explained everything he was doing and the cost of the equipment before he did the work. He educated me on my system and made recommendations on what was best for me. Thanks Nicholas see you in 9 months.
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By David B. on 01/14/19
Great service

By Christine B. on 01/14/19
Now Pure Water calls me to tell me I'm due for the annual service. Service shows up and spends about half an hour testing the water. Then he tells me there's nothing to do the first 5 years. That cost another $185. I bought a new Pure Water system to soften my ...
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Now Pure Water calls me to tell me I'm due for the annual service. Service shows up and spends about half an hour testing the water. Then he tells me there's nothing to do the first 5 years. That cost another $185. I bought a new Pure Water system to soften my city water. Now my water was was pretty good already. Within 6 months a valve failed in the system and it began leaking water. They came out and replaced the part, but charged me $185 for the service call. I feel that was poor customer service relations. They should have gone after the manufacturer for this cost or at least covered it since they did the install and the system wasn't abused and water is city water. It was only 6 months old.
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By Braun & Stephanie M. on 01/11/19
We have been customers of Pure Water for 19 years and they have never disappointed. We have had amazing water and great service for the totality of our partnership. I highly recommend them to anyone on a well or just wanting amazing water.

By Jim M. on 01/11/19
Jim called me before he arrived and was on time. He explained everything to me and did a very good job getting my water softener repaired.

By Linda C. on 01/10/19
Friendly knowledgeable service.Trys to help you with the problem . If it can't be fixed , then they will suggest a new product.

By Jeff & Susan M. on 12/16/18
Jim is an excellent service professional. He has been coming to us for several years now and is always prompt, excellent and helpful. Thanks so much Jim!

By John & Marilyn J. on 12/15/18
They have honored their commitment to keeping our water pure. There was a mechanical malfunction last Spring that was fixed with no cost to us, under warranty. It could have been very expensive. They have been our service team for a number of years, including our p...
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They have honored their commitment to keeping our water pure. There was a mechanical malfunction last Spring that was fixed with no cost to us, under warranty. It could have been very expensive. They have been our service team for a number of years, including our previous home in Roseville and our daughters, when she lived in Penryn.
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By Mary E. on 12/13/18
Have used Pure Water for years and are very happy with their service and help solving our well and water problems. Also would like to highly recommend Jim!

By Charles & Karen L. on 12/08/18
Jim has serviced my system many times over the years. He is prompt and friendly. He is also very knowledgable about the system and keeos it running well. In the almost 19 years we have had the dystem we have never had any type of failure. I cannot say enough go...
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Jim has serviced my system many times over the years. He is prompt and friendly. He is also very knowledgable about the system and keeos it running well. In the almost 19 years we have had the dystem we have never had any type of failure. I cannot say enough good things about the company and Jim is a great guy to represent them
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By John T. on 12/07/18
To have good water is always a problem when you live in the country side. For a number of years we had different companies helping us, but it was not until we contacted PureWater, that all our problems were solved and for the last 6 years we have have great water. ...
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To have good water is always a problem when you live in the country side. For a number of years we had different companies helping us, but it was not until we contacted PureWater, that all our problems were solved and for the last 6 years we have have great water. People visiting us, ask if they can fill bottles of water and take it home with them, since they like our water so much.
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By Charles L. on 12/05/18
Jim has serviced my system many times over the years. He is prompt and friendly. He is also very knowledgable about the system and keeos it running well. In the almost 19 years we have had the dystem we have never had any type of failure. I cannot say enough go...
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Jim has serviced my system many times over the years. He is prompt and friendly. He is also very knowledgable about the system and keeos it running well. In the almost 19 years we have had the dystem we have never had any type of failure. I cannot say enough good things about the company and Jim is a great guy to represent them
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By Arlene R. on 11/28/18
This is my third time trying to post a review three times now....the young lady that call to set up the appoint & Nicholas who worked on my system were the most professional ...they both believe in “good” customer service (which you don’t see anymore) Nichola...
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This is my third time trying to post a review three times now....the young lady that call to set up the appoint & Nicholas who worked on my system were the most professional ...they both believe in “good” customer service (which you don’t see anymore) Nicholas explained every thing he had to do and the price. I was very pleased with how professional he was Pure Water A+
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By Janie H. on 11/18/18
Great service, excellent company! They have been servicing our house for 3 years and they never disappoint! Thanks Pure Water!
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CALL TO SCHEDULE
916-663-1493

Select any employee to see all their reviews.

Jim C
30 Years
Rating:
142 total reviews!
Austin P
30 Years
Rating:
91 total reviews!
Nicholas T
4 Years
Rating:
(18 total reviews)
Shaunte K
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period Pure Water Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
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Austin P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
91 total reviews
I have lived in the Sacramento area for about 30 years. I have been in the water treatment industry and have owned this company for over 30 years and love what I do. I enjoy spending time with my family, my dog, my horse and growing my company.
By Charles & Karen L. on 12/08/18
Jim has serviced my system many times over the years. He is prompt and friendly. He is also very knowledgable about the system and keeos it running well. In the almost 19 years we have had the dystem we have never had any type of failure. I cannot say enough go...
(View More)
Jim has serviced my system many times over the years. He is prompt and friendly. He is also very knowledgable about the system and keeos it running well. In the almost 19 years we have had the dystem we have never had any type of failure. I cannot say enough good things about the company and Jim is a great guy to represent them
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By MICHAEL O. on 07/19/18
Austin did my service himself. He was prompt and thorough. A good experience. I’ll have them do my annual service every time.

By Dr Stephanie P. on 07/16/18
Always very professional. Pure water educates and encourages timely healthy water services. They are efficient at scheduling and share savings specials.

By Kathleen M. on 07/05/18
Nicholas performed the annual service for my water softener filtration system. I found him to be extremely knowledgeable and efficient as well as friendly with a very positive attitude. I could not be more satisfied!

By Christine B. on 06/22/18
I bought a new Pure Water system to soften my city water. Now my water was was pretty good already. Within 6 months a valve failed in the system and it began leaking water. They came out and replaced the part, but charged me $185 for the service call. I feel th...
(View More)
I bought a new Pure Water system to soften my city water. Now my water was was pretty good already. Within 6 months a valve failed in the system and it began leaking water. They came out and replaced the part, but charged me $185 for the service call. I feel that was poor customer service relations. They should have gone after the manufacturer for this cost or at least covered it since they did the install and the system wasn't abused and water is city water. It was only 6 months old.
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By Perry C. on 06/22/18
The technician arrived on time and serviced my indoor reverse osmosis system, and my outside whole house water softener system. He completed both jobs with no mess - which is especially important on the indoor job - and no need to unnecessarily replace parts. The...
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The technician arrived on time and serviced my indoor reverse osmosis system, and my outside whole house water softener system. He completed both jobs with no mess - which is especially important on the indoor job - and no need to unnecessarily replace parts. The estimate for the service job came in as the final price charged with no surprises.
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By Wanda R. on 04/08/18
Nick of Pure Water went above and beyond in servicing my water softener. Tree frogs were dead in the softener and he sanitized the unit, put in salt and leveled the unit.

By Bill M. on 04/05/18
(no comment)

By Robert M. on 03/22/18
Recently I contacted Pure Water to exchange filters on our old Pura Whole House System that still works although this model no longer in production. I tried two other companies who stated they were not familiar with our system or did not have techs available who c...
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Recently I contacted Pure Water to exchange filters on our old Pura Whole House System that still works although this model no longer in production. I tried two other companies who stated they were not familiar with our system or did not have techs available who could help. Finally I called Pure Water, after discussion about our particular needs, an appointment was scheduled with technician Nick. Nick had not seen our model but reviewed instructions, replaced cartridges and tightened connections to correct leak. He was not intimidated because he was not familiar with our particular model and even stayed over time to explain how the system works. Leak was repaired, system works fine and water tastes great. I cannot say enough in appreciation for Nick and Pure Water for their dedication to customer service.
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By The Food Revolution Network, Inc. The Food Revolution Network, I. on 03/14/18
Jim was here a very long time and I got charged an additional hour of labor because of it. He also told me that Peter's Drilling overcharged for their services and hired unintelligent people. Then he proceeded to inform me that I needed to replace a lot of equipmen...
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Jim was here a very long time and I got charged an additional hour of labor because of it. He also told me that Peter's Drilling overcharged for their services and hired unintelligent people. Then he proceeded to inform me that I needed to replace a lot of equipment. I asked for a quote. I was not contacted by the office with that quote. When I called for the quote, I was asked to call Austin. He gave me ballpark numbers over the phone and again I insisted that I need the quotes in writing. He told me to Google a piece of equipment that he claims needs to be replaced. At that point I was terribly frustrated and told him I do not know how to spell the word. He accused me of being "mean" and said he would be mean too. I hung up. Some service.
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By Jeff & Bonnie M. on 03/13/18
Jim is the best, efficient and knowledgeable

By Robert M. on 03/08/18
Recently I contacted Pure Water to exchange filters on our old Pura Whole House System that still works although this model no longer in production. I tried two other companies who stated they were not familiar with our system or did not have techs available who c...
(View More)
Recently I contacted Pure Water to exchange filters on our old Pura Whole House System that still works although this model no longer in production. I tried two other companies who stated they were not familiar with our system or did not have techs available who could help. Finally I called Pure Water, after discussion about our particular needs, an appointment was scheduled with technician Nick. Nick had not seen our model but reviewed instructions, replaced cartridges and tightened connections to correct leak. He was not intimidated because he was not familiar with our particular model and even stayed over time to explain how the system works. Leak was repaired, system works fine and water tastes great. I cannot say enough in appreciation for Nick and Pure Water for their dedication to customer service.
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By Ron M. on 02/20/18
They did a great job and keep me informed on what they were doing.

By Jeff & Bonnie M. on 02/08/18
(No Comment)

By Mike L. on 12/11/17
(no comment)

By Kevin S. on 12/06/17
Highly recommended. They've been doing great work for me for years

By Paul J. on 12/04/17
The PureWater crew is very easy to work with, and always polite, clear, and helpful. Kristina made adjustments to accommodate my schedule, while Jim and Steve arrived on time and worked steadily at installing the system, both the principal filtration one for the wh...
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The PureWater crew is very easy to work with, and always polite, clear, and helpful. Kristina made adjustments to accommodate my schedule, while Jim and Steve arrived on time and worked steadily at installing the system, both the principal filtration one for the whole house and the reverse osmosis one under the kitchen sink. I couldn't be happier with the service, the responsiveness, and the end result.
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By Dennis & Agnes L. on 12/01/17
(no comment)

By Mike & Linda B. on 11/30/17
(No Comment)

By Tom C. on 11/22/17
The service tech Jim did a great job he always does
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