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By Khoa N. on 11/08/16
Kristina was friendly called ahead to let me know Jim was on his way. Jim showed up on time at 830 am as promised. He worked systematically and efficiently to find to source of the obstruction in my filter system. I had a million questions and he answered them a...
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Kristina was friendly called ahead to let me know Jim was on his way. Jim showed up on time at 830 am as promised. He worked systematically and efficiently to find to source of the obstruction in my filter system. I had a million questions and he answered them all while continuing to work. When he left, my water pressure was back to normal and the water in my home was clear again.
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By Janet L. on 10/31/16
Company secretary, Christine, called for our annual water service . We appreciate her punctuality and courtesy call . Designated Service Pro ,Matthew M. , came equipped with all the needed items in his truck keeping his line of work efficient and professiona...
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Company secretary, Christine, called for our annual water service . We appreciate her punctuality and courtesy call . Designated Service Pro ,Matthew M. , came equipped with all the needed items in his truck keeping his line of work efficient and professional . He works neatly around a given space leaving no mess with the owners in mind having brought clean towels , disposable gloves , padded knee straps and most of all focused in his work . MAtthew M. also made sure his work is done with precision . Matthew M. serviced with a smile and friendliness . Our water concerns and inquiries were responded with enthusiasm leaving us with a peace of mind that Pure Water Inc. stands behind their products .
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By Dale & NancyAnn T. on 10/04/16
Jim corrected the problems. Every thing is working fine

By Steve T. on 10/04/16
Great customer service. Jim is awesome. 30 years of knowledge and he educated me along the way. I'm much more comfortable with my water softener system and how to maintain it between services.

By Joe & Karlene D. on 09/29/16
I signed up for a water test through Home Depot. The sales person, Elliot, was very knowledgeable and answered all of our questions. We decided to purchase a Rain Soft package which included Clean Start, water softener and a RO system. We had a slight mix up wit...
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I signed up for a water test through Home Depot. The sales person, Elliot, was very knowledgeable and answered all of our questions. We decided to purchase a Rain Soft package which included Clean Start, water softener and a RO system. We had a slight mix up with the style and type of faucet for the RO system, which delayed the install. We also experienced a delay in taking away the old equipment. Having said all that, the customer service from the office was / is outstanding. The install done by Jim, could not have been better. Jim takes pride in his work and installs just the way he would in his own home. The system is working great, including the Clean Start for the washing machine. My wife really likes not having to use detergent and washing everything in cold water. Joe D Auburn, CA
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By Dan B. on 09/21/16
QUICK, THOROUGH AND EFFICIENT, AS ALWAYS.

By Mike P. on 09/21/16
Outstanding service from the front office to the professional service at the site

By Corey K. on 09/01/16
Had a great experience with everyone in the company. Jim was our install guy and he showed up on time and was professional. He stayed all day to make sure the job was done right. He explained how everything works and gave advice for tracking our use. Would recommen...
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Had a great experience with everyone in the company. Jim was our install guy and he showed up on time and was professional. He stayed all day to make sure the job was done right. He explained how everything works and gave advice for tracking our use. Would recommend Pure Water and ask for Jim to do the install.
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By Marlin W. on 08/30/16
Jim, our instalation Technition, was an old school craftsman. His workmanship was excellant. he also was great about answering our questions. we couldnt be more pleased with the equiptment and service. Thanks Jim

By Cherelyn M. on 08/26/16
We moved into our home a year ago, and the prior owners used Pure Water for the installation and service of all the purification equipment in the home. We have continued to use their services and highly recommend them! The entire Pure Water team have provided stell...
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We moved into our home a year ago, and the prior owners used Pure Water for the installation and service of all the purification equipment in the home. We have continued to use their services and highly recommend them! The entire Pure Water team have provided stellar customer service! Thank you Jim and other team members for taking the time to answer our numerous questions!
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By Kirk B. on 08/24/16
Very knowledgable group. Helped me with my existing system to get the right PH. Water is now soft. Would recommend to anyone.

By Jeannette F. on 08/24/16
Pure Water has a great team and we have been very appreciative that they were able to solve our very difficult well water issue that we have been dealing with. Both Austin and Jim have so much past experience that they knew exactly how to fix our problem.

By Wayne T. on 08/19/16
I have recently switched to Rain Soft from another popular highly rated brand. I was really impressed with the overall service I received in the office and during the installation process. I choose this brand after reviewing all similiar products available in to...
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I have recently switched to Rain Soft from another popular highly rated brand. I was really impressed with the overall service I received in the office and during the installation process. I choose this brand after reviewing all similiar products available in todays market. My final selection was based on the customer serivice I recieved, their confidence in the product, and the taste test. We are very happy with the choice and recommend the Ultrefiner II to anyone looking for a very good drinking water system.
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By Sandra B. on 08/16/16
Always a good experience with Jim & enjoyed meeting Matt. thanks again guys, John & Sandra

By George & Monica T. on 08/15/16
Everyone we came into contact with gave us superior customer service. From the initial sales call to the installation, we were treated with respect and courtesy. We were informed every step of the way and all of our questions and concerns addressed. The system i...
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Everyone we came into contact with gave us superior customer service. From the initial sales call to the installation, we were treated with respect and courtesy. We were informed every step of the way and all of our questions and concerns addressed. The system is working great and is everything we hoped for and more.
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By Leonard & Ursula D. on 08/12/16
Jim was a true professional and explained my system and it's functions so I could understand how it performs .I appreciate all he did and will continue having it serviced by Pure Water and it's staff.

By Joseph & Kay K. on 08/09/16
Kristina was very cordial, friendly and comfortable to talk too. Kristina called to schedule our appointment with Jim. Jim has been here for the last several years to perform our annual maintenance. Jim is very thorough in performing the maintenance. He explain...
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Kristina was very cordial, friendly and comfortable to talk too. Kristina called to schedule our appointment with Jim. Jim has been here for the last several years to perform our annual maintenance. Jim is very thorough in performing the maintenance. He explains what he is doing and answers any question that we have very courteously and professionally. We give both Kristina and Jim a Five Star rating.
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By Chris R. on 07/28/16
They always take good care of us. They are professional and courteous.

By William & Linda D. on 07/08/16
Jim is a great service tech, he has been servicing our water treatment equipment for 11 years and always does a though job and leaves the equipment clean and running in top shape.

By Michael S. on 07/07/16
Pure Water Inc. kept me informed abut when they would arrive. They are very busy and this is a good sign. Jim let me watch what he was doing and answered all my questions. This is my first home with a well and I had a lot of questions. Jim showed me all of the part...
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Pure Water Inc. kept me informed abut when they would arrive. They are very busy and this is a good sign. Jim let me watch what he was doing and answered all my questions. This is my first home with a well and I had a lot of questions. Jim showed me all of the parts that he replaced. He gave me several tips on hoe to maintain my system. I would highly recommend PURE WATER Inc.
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