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By Ed & Boe K. on 03/19/17
I've been a customer of Pure Water for a number of years now and I wouldn't let anyone but Jim touch my system. I also had the privilege to meet with Austin last year in reference to replacing my old system based on inspection by Jim. My wife and I concurred with...
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I've been a customer of Pure Water for a number of years now and I wouldn't let anyone but Jim touch my system. I also had the privilege to meet with Austin last year in reference to replacing my old system based on inspection by Jim. My wife and I concurred with their findings. Jim installed the system on the day he said he would be here and all went very well. We are very pleased with the new system. As for dealing with the office. You'll not find a more pleasing and kind person than Kristina. She makes sure that appointments are met and if Jim can't make it for some reason, Kristina will make sure that another appointment will met our needs. I would highly recommend Pure Water as the place to go for any and all of your water system problems.
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By Tim & Joanne B. on 03/14/17
Jim just has a great manner and will be hard to replace.

By Carlos C. on 02/25/17
Jim provided excellent service to my water system, and he is accountable for what he does. He is the number one in the industry,

By Warren & Mary B. on 02/20/17
Jim C. has been a dutiful and consistent representative in servicing for Pure Water. He has serviced our system for many years and I look forward to him servicing our system.

By Eric & Jean S. on 02/20/17
Jim was very thorough and did a great job! He took the time to explain and answer all my questions. We are very happy with Pure Waters service. Thank you Pure Water

By Creston & Vicki A. on 02/15/17
Service was performed quickly and completely, Employees are very nice

By Fred B. on 01/13/17
Original service call was before Christmas, a few days later we realized we had a leak under the sink from the filter, called and you were closed for the holiday and obviously nobody checks for messages. On your we were called but we were not able to get service un...
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Original service call was before Christmas, a few days later we realized we had a leak under the sink from the filter, called and you were closed for the holiday and obviously nobody checks for messages. On your we were called but we were not able to get service until Wednesday 1/11/2017. I am VERY DISAPOINTED in your reaction to a problem that your service tech left us with, we had to shut off the cold water to our kitchen sink and it was off for more than 2 weeks. I do not want Matt ever to return to my house for service on my system. Over the years we have has your system Jim has spoiled us with his excellent service and Matt is nowhere near to Jim.
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By Dennis & Patricia M. on 01/06/17
We recently bought our home and had very little knowledge on the water softner and the RO system that was installed. I found the business card associated with the system and called. Kristina who was very professional and knowledgeable about the system from the pre...
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We recently bought our home and had very little knowledge on the water softner and the RO system that was installed. I found the business card associated with the system and called. Kristina who was very professional and knowledgeable about the system from the previous owners. She fit us in right away and set us an appointment with Matt. He also was very professional and knowledgeable. He explained the work he performed as he went along and informed us on how to manage the system between yearly checkups. We found both people from this company extremely customer oriented. We were very satisfied with all aspects of this company and will continue to do business with them.
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By Deanna Q. on 01/03/17
Great company. Team is always helpful, respectful and knowledgeable. This is the second system we have purchased and had serviced by this company.

By Doreen M. on 12/23/16
I was satisfied with this group of knowledgeable people. I scheduled my water testing. Austin was accommodating with his time to meet with my husband and I. With the holidays coming up, they were able to schedule an install before the holidays and 2 days after ...
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I was satisfied with this group of knowledgeable people. I scheduled my water testing. Austin was accommodating with his time to meet with my husband and I. With the holidays coming up, they were able to schedule an install before the holidays and 2 days after the testing. Everyone who helped me was wonderful. Super polite and friendly. Highly recommended.
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By Nancy R. on 12/20/16
Matt was extraordinary - very helpful, knowledgeable and friendly. He and Jim both inspire confidence in the company and its products. And Kristina is always wonderful. I highly recommend this company.

By Patricia A. on 12/20/16
This year they added Matt. I think if I could give him 13 stars out of 10 I would. Found him to be knowledgeable, clean, friendly. Kristina does a great job at working on the schedule to fit me in. Thanks Pure Water Inc.

By Greg & Lonna P. on 12/19/16
Pure water does a great job. From installation to continuing service we've been impressed. Like All State, you're in good hands with Pure Water.

By Marilyn T. on 12/13/16
Jim has been servicing our water system since we bought our house 12 years ago and his service has always been great. We just replaced our antiquated system. Something must not have seated quite perfectly - when he found out about it, he came at the end of his alre...
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Jim has been servicing our water system since we bought our house 12 years ago and his service has always been great. We just replaced our antiquated system. Something must not have seated quite perfectly - when he found out about it, he came at the end of his already-scheduled day to make sure it was taken care of ASAP. It's nice to work with folks who always do the right thing by their customers!
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By Keith & Jeannie E. on 12/08/16
(no comment)

By Pat M. on 11/29/16
Fantastic group and Jim is the best. They are always so polite and friendly and.....always do as they promise! Highly recommend them.

By Pam L. on 11/11/16
Pure Water is very easy to work with and accommodating schedule wise. They arrive on time and always with a contagious smile and positive attitude. I've been using them for years and they're very thorough at checking my system out. No sales pressures either. The...
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Pure Water is very easy to work with and accommodating schedule wise. They arrive on time and always with a contagious smile and positive attitude. I've been using them for years and they're very thorough at checking my system out. No sales pressures either. They remind me of the"Mom and Pop" businesses from years gone by that you don't see much of today.
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By Tom C. on 11/08/16
The Secretary of pure water did not call us back as we were promised

By Khoa N. on 11/08/16
Kristina was friendly called ahead to let me know Jim was on his way. Jim showed up on time at 830 am as promised. He worked systematically and efficiently to find to source of the obstruction in my filter system. I had a million questions and he answered them a...
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Kristina was friendly called ahead to let me know Jim was on his way. Jim showed up on time at 830 am as promised. He worked systematically and efficiently to find to source of the obstruction in my filter system. I had a million questions and he answered them all while continuing to work. When he left, my water pressure was back to normal and the water in my home was clear again.
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By Janet L. on 10/31/16
Company secretary, Christine, called for our annual water service . We appreciate her punctuality and courtesy call . Designated Service Pro ,Matthew M. , came equipped with all the needed items in his truck keeping his line of work efficient and professiona...
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Company secretary, Christine, called for our annual water service . We appreciate her punctuality and courtesy call . Designated Service Pro ,Matthew M. , came equipped with all the needed items in his truck keeping his line of work efficient and professional . He works neatly around a given space leaving no mess with the owners in mind having brought clean towels , disposable gloves , padded knee straps and most of all focused in his work . MAtthew M. also made sure his work is done with precision . Matthew M. serviced with a smile and friendliness . Our water concerns and inquiries were responded with enthusiasm leaving us with a peace of mind that Pure Water Inc. stands behind their products .
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