Just had my Pure Water System serviced by Stephen. Had it since 2013 and it makes world of difference in purifying our well water. Love it. Stephen was a great service pro. took care of everything. He even emptied under the sink and then put everything meticulously back...fixed the loose faucet perfectly and adjusted it all. Delightful person and so well groomed and courteous. He can come back anytime! Thank you Stephen and Pure Water!
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After a high pressure sales pitch, I decided to buy a RO system. The installer, Jim, was awesome! Took care of everything without any issues, even plumbed the fridge for me. Fast forward a couple months. The system developed an odd shudder like there was air in the lines. After calling and speaking with the owner he said the assistant would call me back to set something up to fix it. Well.... it never happened. Not a big deal as the issue resolved itself. But still, kinda disappointing. Fast forward 1 year and a couple months after install. Time to replace the filters. 240$ later I am happy as a clam. Kristina finagled me a late appointment, MUCH appreciated. Jim showed up on time. He not only replaced my RO filters but helped me with my water softener. Final verdict With out Jim this company would be probably be bankrupt. Otherwise, the work is quality and will last. Worth every penny. Just make sure you ask for Jim.
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I've been with this company for 18 years. They have a great friendly customer service staff and Servive staff. They always accommodate my schedule. Their customer Service always remembers to send me reminders for the annual service and they have a no pressure sales. If I can't meet with them one year they remember to send me a reminder the next year. Their service representative is always friendly and informative and professional when at my house and does excellent work. They definitely deserve a five star rating.
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If I could give the Pure Water Team 10 stars I would!!! We just had our new water treatment system installed and could not be happier.The customer service is outstanding. From start to finish they kept us informed. Our water is so terrible and we have had several different systems installed trying to correct the problem. No other company has went into the details and testing of our water as thoroughly as Pure Water has. They gave us the information we needed and upfront pricing with no hidden fees. I cannot say enough positive things about this company as our experience has been wonderful and our water is now great! I will refer them to anyone I know from now on who is looking for a filtration system for their home. Thank you!
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Kristina has a great sense of humor, Jim laughs a lot, and I couldn't be happier with their service. Jim spent plenty of time "fixing" my soft water system, while taking time to answer my questions, and explain what, and why he was doing, to get it "up to snuff". I will stay with them, for my yearly maintenance appointment, as I appreciate their professional approach and attitude to keeping my water clean and tasteful-----.
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