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By Jon L. on 05/09/19
Pure-Line plumbing installed a whole house water filtration system (Aquasana that I had purchased on my own). They were extremely professional both in the initial estimate and the job itself. They installed the unit in the crawl space on a concrete slab with very c...
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Pure-Line plumbing installed a whole house water filtration system (Aquasana that I had purchased on my own). They were extremely professional both in the initial estimate and the job itself. They installed the unit in the crawl space on a concrete slab with very clearly marked controls and the installer walked me through the use and maintenance of the system. Their quote was fair and in line with the other ones that I received and I cannot imagine anyone having done a better job with the install. A .
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By Nora P. on 05/02/19
Dwayne came out to assess replacement of a pressure relief valve (PRV) and if an outside spigot needed to be replaced. Dwayne arrive on time, was very professional and went above and beyond to quickly and accurately determine how to resolve the issues. Dwayne als...
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Dwayne came out to assess replacement of a pressure relief valve (PRV) and if an outside spigot needed to be replaced. Dwayne arrive on time, was very professional and went above and beyond to quickly and accurately determine how to resolve the issues. Dwayne also took videos while under the house to show me that my expansion tank needed to be replaced and discovered a water leak unrelated to the PRV assessment. He could not locate the source of the water leak so he gave me a contact reference who could help. Dwayne gave me an estimate of cost for repairs and returned as scheduled to fix all issues and did a great job. The spigot could be fixed, did not need to be replaced. Great job. I highly recommend Pure-Line Plumbing.
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By Tom H. on 04/18/19
Duayne, came on time and went to find the part needed for this special toilet, put it in and was a pleasant guest in my house. He also tested my water to make sure the filter was keeping chlorine was not eating up the gaskets. I will certainly call him again when t...
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Duayne, came on time and went to find the part needed for this special toilet, put it in and was a pleasant guest in my house. He also tested my water to make sure the filter was keeping chlorine was not eating up the gaskets. I will certainly call him again when the need arises. Tom Hardison
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By Jennifer on 04/15/19
Thank you, ******, for being so educational, thorough, and honest! It was a pleasure meeting, and working with you.

By Joanne B. on 04/11/19
Called Pure-Line on the recommendation of a friend and I was very happy with their customer service and the work ***** did. Will definitely be calling them for any future plumbing issues.

By Joseph C F. on 02/10/19
These guys are awesome. They installed a new gas line for a new gas stove we bought. It took several visits to get through all the mandated steps and inspections, but they got us through it all perfectly. And after all that, Kenny also helped us with a water pre...
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These guys are awesome. They installed a new gas line for a new gas stove we bought. It took several visits to get through all the mandated steps and inspections, but they got us through it all perfectly. And after all that, Kenny also helped us with a water pressure issue by adjusting the pressure regulator in the crawl space. Real expert service, on schedule, at a reasonable price.
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By Anita W. on 02/09/19
Dwayne of Pure-Line was able to resolved a leakage that caused a substantial increase in water usage, a different plumbing company was unable to determine the source and fix the leakage. Thank you Dwayne for your excellent service.

By Robert M. on 02/09/19
Pure-Line Plumbing was great with both their services and fair pricing. I had Dwayne install a stainless-steel residential hot water tank that has a lifetime tank warranty. He first came to the house and did a through assessment of my house's current plumbing sit...
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Pure-Line Plumbing was great with both their services and fair pricing. I had Dwayne install a stainless-steel residential hot water tank that has a lifetime tank warranty. He first came to the house and did a through assessment of my house's current plumbing situation and we discussed various options for the hot water tank replacement as well as a new pressure relief value and shut off valve. He was especially mindful of the high quality brass pipes that are in my house and the need to use brass to complete this new job. The Pure-Line office prepared and sent to me a detailed quote and gave me a generous discount for having registered on their website to receive a new customer discount. Dwayne and his co-worker spent a full day removing the old tank, installing the new tank and the pressure relief value and shut off valve. They did an excellent job. Very high quality work! If you value superior workmanship, then call Pure-Line Plumbing.
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By Jim S. on 02/07/19
Dwayne did a great job at quickly and professionally assessing the problem. He and Kenny then returned with the necessary equipment and fixed the problem to the best of their ability within the budgetary constraints I had. There's still a little more work to be d...
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Dwayne did a great job at quickly and professionally assessing the problem. He and Kenny then returned with the necessary equipment and fixed the problem to the best of their ability within the budgetary constraints I had. There's still a little more work to be done but we ran out of time on Tuesday and this additional task should be completed shortly.
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By Howard L. on 02/01/19
fantastic. they were here yesterday and today and did a great job. Nice to work with, professional and thorough.

By Julia V. on 01/23/19
Dwayne was excellent. Made all the fixes I needed seem easy. Quickly managed what we needed done and then some. Educated me on some quirks of the plumbing in a house we just moved into- and things to be on the look out for the future. We will definitely be using ...
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Dwayne was excellent. Made all the fixes I needed seem easy. Quickly managed what we needed done and then some. Educated me on some quirks of the plumbing in a house we just moved into- and things to be on the look out for the future. We will definitely be using them again for our future plumbing needs!
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By Gigi G. on 01/15/19
Eli did a fantastic job! He treats his work as if he was doing it for his own home. We highly recommend the great service and patience to explain!

By CAROL S. on 01/08/19
DWAYNE S DID AN EXCELLENT JOB AT MY HOME. HE DID A TOILET BOWL REBUILD IN 3 BATHROOMS ALONG WITH CLEANING MY TANKLESS WATER HEATER. HE AND CHRIS WERE PROFESSIONAL, FRIENDLY, AND THEIR CLEAN-UP WAS GREAT. EVERYTHING WAS EXPLAINED TO ME PRIOR TO DOING THE WORK ...
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DWAYNE S DID AN EXCELLENT JOB AT MY HOME. HE DID A TOILET BOWL REBUILD IN 3 BATHROOMS ALONG WITH CLEANING MY TANKLESS WATER HEATER. HE AND CHRIS WERE PROFESSIONAL, FRIENDLY, AND THEIR CLEAN-UP WAS GREAT. EVERYTHING WAS EXPLAINED TO ME PRIOR TO DOING THE WORK AND AFTER THE WORK WAS COMPLETED, INFORMATION ON THE SERVICE WAS GIVEN TO ME FOR FUTURE USE. TERRIFIC JOB TO SAY THE LEAST.
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By Monica Short & Icelene G. on 01/02/19
Great customer service and very knowledgeable

By Jon H. on 12/19/18
Prompt, friendly, and professional

By greg c. on 12/07/18
Highly recommend Eli. He's courteous and professional.

By Sagar P. on 12/07/18
I called another local plumber on a Thursday to fix an issue with my plumbing where I had very low water pressure. That plumber came out, spent 4 hours diagnosing the problem and ended up thinking it was an issue with my pressure tank. They quoted me $500 to get it...
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I called another local plumber on a Thursday to fix an issue with my plumbing where I had very low water pressure. That plumber came out, spent 4 hours diagnosing the problem and ended up thinking it was an issue with my pressure tank. They quoted me $500 to get it replaced and said the earliest they could fix it was the following Monday or Tuesday. I called Mike at Pure-Line Plumbing and he assured me he would get someone out to us the next day (Friday). As promised, Dwayne from Pure-Line came on time, diagnosed the issue within 20 minutes, gave me some pointers about my system, how to isolate failures in key points of the system, and saved me hundreds of dollars on the fix. Glad I found a real plumbing company. Pure-Line Plumbing earned a loyal customer.
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By Nina D. on 12/05/18
Loved this company! They called during the window to let me know the Service Pro may be a little later than expected. I was a little worried because I had a previous engagement to attend later in the evening. But ****** came in, looked at my sink and garbage dispos...
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Loved this company! They called during the window to let me know the Service Pro may be a little later than expected. I was a little worried because I had a previous engagement to attend later in the evening. But ****** came in, looked at my sink and garbage disposal and immediately was able to diagnose the problem! He gave me options on how he could fix it and then proceeded to get to work. He worked thoroughly and was done so fast! I was highly impressed. He also gave me suggestions on another issue that I may deal with later. I will for sure be using Pure-Line again and hopefully ****** again...very friendly! Thanks guys!!
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By ScottMadden, I. on 11/12/18
Norman was super nice, professional,courteous and helpful. He hooked us up with exactly what we were wanting. He went above and beyond on our request by giving special attention and consideration to the location of our water filtration systems. We were very pleas...
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Norman was super nice, professional,courteous and helpful. He hooked us up with exactly what we were wanting. He went above and beyond on our request by giving special attention and consideration to the location of our water filtration systems. We were very pleased and satisfied with the work he did and would recommend him for any future requests. Thank you so much Norman!
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By Don F. on 10/24/18
Had some issues at the house. Scheduling with Pure-Line was quick and easy. Eli came and fixed everything and took the time to talk to me about what I should do if I had specific issues in the future. He was super nice and professional. And my dog liked him too!
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919-670-2599

Select any employee to see all their reviews.

Dwayne S
Rating:
21 total reviews!
Jonathan W
11 Years
Rating:
11 total reviews!
Lisa B
Customer Service Rep.
8 Years
Rating:
(7 total reviews)
Eli Z
4 Years
Rating:
(10 total reviews)
Kenneth N
8 Years
Rating:
(4 total reviews)
Mike P
Rating:
(1 total review)

* Total number of reviews and star-ratings are based on data collected during the time period Pure-Line Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Lisa B has a 4.5-Star average rating and a total of 7 total reviews
7 total reviews
When you call, you can hear Lisa's smile. She keeps the office running smoothly and makes sure the technicians get where they need to be to best serve our customers. When she's not working she often volunteers in the community and at her church. She enjoys reading, cooking and watching movies.
By Phyllis P. on 09/29/16
The call center agent and the servicemen were kind and courteous and they fixed my problem quickly. It was a bit pricey but the last time I had this done was 8 years ago maybe 9. I will definitely use this service again

By Gordon M. on 09/05/15
Pure-Line Plumbing provided professional service encompassing every aspect of service that is meaningful to me. They kept me informed of arrival times, explained options to my problem, arrived on schedule, and completed the work in a meticulous and professional ma...
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Pure-Line Plumbing provided professional service encompassing every aspect of service that is meaningful to me. They kept me informed of arrival times, explained options to my problem, arrived on schedule, and completed the work in a meticulous and professional manner. They will be contacted the next time I have a plumbing problem.
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By Gordon M. on 09/03/15
My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She adv...
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My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She advised me when the workers would arrive and this attention to detail and thoughtful communication are key to establishing my initial perception of a company. Jonathan discussed how he would arrange my plumbing and provided a reasonable estimate. He and Jody spent two days completing the work. During the process he kept me informed of his progress and had good suggestions that were not discussed in the initial exam. Both Jonathan and Jody were professional in their work, respectful to both my wife and me, and were a delight to have in our home. There was no cursing. When they finished the job, they explained all facets of it with me. They were fastidious in their work, did not take shortcuts and provided me with a beautiful job of plumbing in my basement. I would recommend them to anybody who needed professional work done in their home and I will seek their assistance the next time I need plumbing work.
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By Gordon M. on 09/02/15
My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She adv...
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My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She advised me when the workers would arrive and this attention to detail and thoughtful communication are key to establishing my initial perception of a company. Jonathan discussed how he would arrange my plumbing and provided a reasonable estimate. He and Jody spent two days completing the work. During the process he kept me informed of his progress and had good suggestions that were not discussed in the initial exam. Both Jonathan and Jody were professional in their work, respectful to both my wife and me, and were a delight to have in our home. There was no cursing. When they finished the job, they explained all facets of it with me. They were fastidious in their work, did not take shortcuts and provided me with a beautiful job of plumbing in my basement. I would recommend them to anybody who needed professional work done in their home and I will seek their assistance the next time I need plumbing work.
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By Les S. on 07/17/15
Very professional, polite and upbeat phone response. Made an appointment for the next day and they later called to say they had an even earlier time. The service guy was there promptly and quickly discovered the root cause of the problem. He provided a quote (no ch...
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Very professional, polite and upbeat phone response. Made an appointment for the next day and they later called to say they had an even earlier time. The service guy was there promptly and quickly discovered the root cause of the problem. He provided a quote (no charge for coming out) and was able to fix my problem within an hour or so. The price seemed somewhat high, but then I don't have anything to compare against. Given he was on time, courteous, clean and efficient, I don't mind paying for piece of mind - and the work is guaranteed for a year. I would highly recommend them and will use them in future if I need plumbing work done.
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By Kaydon H. on 06/25/15
Phone support (Lisa) and plumber (Edwin) were both great: helpful, accommodating, knowledgeable, and professional. End product was thorough and high quality. Work was costly, but worth it to me. Very satisfied with overall experience.

By Les S. on 07/17/14
Very professional, polite and upbeat phone response. Made an appointment for the next day and they later called to say they had an even earlier time. The service guy was there promptly and quickly discovered the root cause of the problem. He provided a quote (no ch...
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Very professional, polite and upbeat phone response. Made an appointment for the next day and they later called to say they had an even earlier time. The service guy was there promptly and quickly discovered the root cause of the problem. He provided a quote (no charge for coming out) and was able to fix my problem within an hour or so. The price seemed somewhat high, but then I don't have anything to compare against. Given he was on time, courteous, clean and efficient, I don't mind paying for piece of mind - and the work is guaranteed for a year. I would highly recommend them and will use them in future if I need plumbing work done.
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