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By Gigi G. on 01/15/19
Eli did a fantastic job! He treats his work as if he was doing it for his own home. We highly recommend the great service and patience to explain!

By CAROL S. on 01/08/19
DWAYNE S DID AN EXCELLENT JOB AT MY HOME. HE DID A TOILET BOWL REBUILD IN 3 BATHROOMS ALONG WITH CLEANING MY TANKLESS WATER HEATER. HE AND CHRIS WERE PROFESSIONAL, FRIENDLY, AND THEIR CLEAN-UP WAS GREAT. EVERYTHING WAS EXPLAINED TO ME PRIOR TO DOING THE WORK ...
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DWAYNE S DID AN EXCELLENT JOB AT MY HOME. HE DID A TOILET BOWL REBUILD IN 3 BATHROOMS ALONG WITH CLEANING MY TANKLESS WATER HEATER. HE AND CHRIS WERE PROFESSIONAL, FRIENDLY, AND THEIR CLEAN-UP WAS GREAT. EVERYTHING WAS EXPLAINED TO ME PRIOR TO DOING THE WORK AND AFTER THE WORK WAS COMPLETED, INFORMATION ON THE SERVICE WAS GIVEN TO ME FOR FUTURE USE. TERRIFIC JOB TO SAY THE LEAST.
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By Monica Short & Icelene G. on 01/02/19
Great customer service and very knowledgeable

By Jon H. on 12/19/18
Prompt, friendly, and professional

By greg c. on 12/07/18
Highly recommend Eli. He's courteous and professional.

By Sagar P. on 12/07/18
I called another local plumber on a Thursday to fix an issue with my plumbing where I had very low water pressure. That plumber came out, spent 4 hours diagnosing the problem and ended up thinking it was an issue with my pressure tank. They quoted me $500 to get it...
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I called another local plumber on a Thursday to fix an issue with my plumbing where I had very low water pressure. That plumber came out, spent 4 hours diagnosing the problem and ended up thinking it was an issue with my pressure tank. They quoted me $500 to get it replaced and said the earliest they could fix it was the following Monday or Tuesday. I called Mike at Pure-Line Plumbing and he assured me he would get someone out to us the next day (Friday). As promised, Dwayne from Pure-Line came on time, diagnosed the issue within 20 minutes, gave me some pointers about my system, how to isolate failures in key points of the system, and saved me hundreds of dollars on the fix. Glad I found a real plumbing company. Pure-Line Plumbing earned a loyal customer.
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By Nina D. on 12/05/18
Loved this company! They called during the window to let me know the Service Pro may be a little later than expected. I was a little worried because I had a previous engagement to attend later in the evening. But ****** came in, looked at my sink and garbage dispos...
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Loved this company! They called during the window to let me know the Service Pro may be a little later than expected. I was a little worried because I had a previous engagement to attend later in the evening. But ****** came in, looked at my sink and garbage disposal and immediately was able to diagnose the problem! He gave me options on how he could fix it and then proceeded to get to work. He worked thoroughly and was done so fast! I was highly impressed. He also gave me suggestions on another issue that I may deal with later. I will for sure be using Pure-Line again and hopefully ****** again...very friendly! Thanks guys!!
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By ScottMadden, I. on 11/12/18
Norman was super nice, professional,courteous and helpful. He hooked us up with exactly what we were wanting. He went above and beyond on our request by giving special attention and consideration to the location of our water filtration systems. We were very pleas...
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Norman was super nice, professional,courteous and helpful. He hooked us up with exactly what we were wanting. He went above and beyond on our request by giving special attention and consideration to the location of our water filtration systems. We were very pleased and satisfied with the work he did and would recommend him for any future requests. Thank you so much Norman!
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By Don F. on 10/24/18
Had some issues at the house. Scheduling with Pure-Line was quick and easy. Eli came and fixed everything and took the time to talk to me about what I should do if I had specific issues in the future. He was super nice and professional. And my dog liked him too!

By James S. on 10/03/18
Dwayne S. came to my home yesterday morning. He was very professional and courteous. He fixed several small issues but more importantly, he took the time to explain what had caused or would cause problems and what I could do to minimize or address them. If all of ...
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Dwayne S. came to my home yesterday morning. He was very professional and courteous. He fixed several small issues but more importantly, he took the time to explain what had caused or would cause problems and what I could do to minimize or address them. If all of your service technicians are as helpful as Dwayne, your company will surely do well. Thank you, J Smith
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By Scott H. on 09/18/18
Very happy with the service. Dwayne is a great guy and was very helpful and knowledgeable.

By Lynne D. on 09/07/18
I highly recommend Pure-Line Plumbing. My kitchen under the sink plumbing was replaced/repaired the correct way. Eli was professional, personable, knowledgeable and tidy. I will not hesitate to use them again.

By Melanie F. on 09/05/18
Eli was very professional and provided exceptional service. I will certainly request Eli again, when needed.

By Erica N. on 09/05/18
I don't know that needing to call a plumber is ever a good thing; but it was a great experience working with Dwayne. We had a new faucet installed, and plumbing replaced under our kitchen sink. In addition to timely and professional work, Dwayne gave us great info...
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I don't know that needing to call a plumber is ever a good thing; but it was a great experience working with Dwayne. We had a new faucet installed, and plumbing replaced under our kitchen sink. In addition to timely and professional work, Dwayne gave us great information about our home's overall plumbing system, proper maintenance, and what to look out for in the future. A cpl weeks later when we noticed the faucet was leaking a bit, he came back and checked things out at no extra charge, and was able to diagnose a manufacturing issue with the faucet itself vs. a plumbing or installation problem. It was easily resolved with a free replacement part from the manufacturer. Pureline Plumbing really stands by their work, and they obviously have great company culture. We're new residents in the area; and any time we need service, we're calling this crew.
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By EDWARD N A. on 08/30/18
Excellent history of quality service. Well trained plumbers. Eli Z answered my call. He is now fully licensed having completed his apprenticeship. He was thoroughly trained as he knew exactly what to do and do it well. Continues to have a great smile and personal d...
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Excellent history of quality service. Well trained plumbers. Eli Z answered my call. He is now fully licensed having completed his apprenticeship. He was thoroughly trained as he knew exactly what to do and do it well. Continues to have a great smile and personal disposition and I am grateful for that. I highly recommend him and he will be my plumber from now on. WELL DONE ELI!!
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By Jody P. on 08/16/18
Eli was terrific. What a gentleman and extremely helpful. We want him every time!

By K. M. on 08/10/18
Thanks to Eli Zayas, I received a notice from the water department informing me that I had substantial water usage. I immediately called Pure-Line and they sent me Eli. I explained to Eli and the first thing he said was let me check your bathroom. He found that...
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Thanks to Eli Zayas, I received a notice from the water department informing me that I had substantial water usage. I immediately called Pure-Line and they sent me Eli. I explained to Eli and the first thing he said was let me check your bathroom. He found that my toilet was not working properly and immediately fixed the problem plus checked out some more things in my house. I've already carried the bill to the water department for a credit on my bill. Thanks Eli for your professionalism and to the other service men at Pure-Line that has come out to fix my plumbing problems.
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By Katherine B. on 08/06/18
Eli Zayas of Pure-Line Plumbing did a great job installing a new faucet in the kitchen sink and a new shower head. He had all the tools and materials that he needed, and he took away all the residue and old faucet when the job was done. He wore shoe covers and ...
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Eli Zayas of Pure-Line Plumbing did a great job installing a new faucet in the kitchen sink and a new shower head. He had all the tools and materials that he needed, and he took away all the residue and old faucet when the job was done. He wore shoe covers and spread a waterproof mat in front of the sink and was careful that no water spilled inside the cabinet or on the floor. And, most important the job was done carefully and well. He called me in to explain how everything worked and made sure that I could operate all the mechanisms. Great job!
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By Bill D. on 07/31/18
I had a new hot water heater installed. Eli, the service tech was great. He explained everything he was doing and had a very pleasant demeanor. He also cleaned up extremely well. I would use him and this company again in a heart beat. I highly recommend Eli and Pur...
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I had a new hot water heater installed. Eli, the service tech was great. He explained everything he was doing and had a very pleasant demeanor. He also cleaned up extremely well. I would use him and this company again in a heart beat. I highly recommend Eli and Pure-Line Plumbing...very efficient, reasonably priced and excellent service!!
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By Nancy Usher W. on 06/29/18
Very impressed with the workmanship and customer service. Great price. Dwayne made sure everything was to my satisfaction before he left. Happy customer!!
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CALL TO SCHEDULE
919-670-2599

Select any employee to see all their reviews.

Dwayne S
Rating:
13 total reviews!
Jonathan W
11 Years
Rating:
11 total reviews!
Lisa B
Customer Service Rep.
8 Years
Rating:
(7 total reviews)
Eli Z
4 Years
Rating:
(10 total reviews)
Kenneth N
8 Years
Rating:
(2 total reviews)
Norman B
Rating:
(1 total review)

* Total number of reviews and star-ratings are based on data collected during the time period Pure-Line Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Pure-Line Plumbing. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Jonathan W has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
11 total reviews
Jon has been in the plumbing field for 11 years. He enjoys that there is always something new and different at each job. He loves spending time with his wife and their two children, metal detecting and adding to his coin collection. He's also a Duke fan.
By Michael H. on 02/25/16
Jonathan ran a new gas line for our new range, which required a permit and inspection from the city. Jonathan (and Lisa, who coordinated efficiently behind the scenes) took care of everything. He explained what he was doing and why, made sure everything would pass ...
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Jonathan ran a new gas line for our new range, which required a permit and inspection from the city. Jonathan (and Lisa, who coordinated efficiently behind the scenes) took care of everything. He explained what he was doing and why, made sure everything would pass inspection, and put the gas line connection as close to the wall as possible to allow for the appliance to be pushed all the way back. While Jonathan was there working on the gas line, I realized we also needed a new water pipe run for the fridge, and he found time to do that the same day. Overall, Pure-Line seems like a reliable, efficient, friendly and well-run company.
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By Robert R. on 12/10/15
They were very professional and will only used them in next needed service.

By Robert R. on 12/09/15
john was very helping and fix the problem. they will get any Plumbing work in the future.......

By Mary B. on 11/29/15
Best experience that I've had ever dealing with any service

By Mary B. on 11/28/15
Jon saved our holiday weekend!!! The nicest most polite, prompt, professional I have ever had the pleasure to work with. We had a gas leak in our pipes and our gas service for hot water and dryer had to be shut off. He got us up and running two hours after our phon...
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Jon saved our holiday weekend!!! The nicest most polite, prompt, professional I have ever had the pleasure to work with. We had a gas leak in our pipes and our gas service for hot water and dryer had to be shut off. He got us up and running two hours after our phone call. Five stars doesn't rate how highly I think of him. Thank you, Mary Brook
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By ken g. on 09/10/15
The return house call was prompt and took care of issue quickly

By ken g. on 09/08/15
Wonderful experience. Was at my home within 90 min of call. Good work and good price. Service tech, Jon was great and took time with me to let me know what was done and what to expect when range arrived. Would definitely recommend to a friend.

By Gordon M. on 09/05/15
Pure-Line Plumbing provided professional service encompassing every aspect of service that is meaningful to me. They kept me informed of arrival times, explained options to my problem, arrived on schedule, and completed the work in a meticulous and professional ma...
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Pure-Line Plumbing provided professional service encompassing every aspect of service that is meaningful to me. They kept me informed of arrival times, explained options to my problem, arrived on schedule, and completed the work in a meticulous and professional manner. They will be contacted the next time I have a plumbing problem.
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By Gordon M. on 09/03/15
My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She adv...
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My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She advised me when the workers would arrive and this attention to detail and thoughtful communication are key to establishing my initial perception of a company. Jonathan discussed how he would arrange my plumbing and provided a reasonable estimate. He and Jody spent two days completing the work. During the process he kept me informed of his progress and had good suggestions that were not discussed in the initial exam. Both Jonathan and Jody were professional in their work, respectful to both my wife and me, and were a delight to have in our home. There was no cursing. When they finished the job, they explained all facets of it with me. They were fastidious in their work, did not take shortcuts and provided me with a beautiful job of plumbing in my basement. I would recommend them to anybody who needed professional work done in their home and I will seek their assistance the next time I need plumbing work.
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By Gordon M. on 09/02/15
My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She adv...
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My interaction with the two members of this company (Lisa and Jonathan) was the best and most satisfying one I have had in a long time. Lisa was courteous and very helpful in office matters and she passed my concerns on to Jonathan so he could contact me. She advised me when the workers would arrive and this attention to detail and thoughtful communication are key to establishing my initial perception of a company. Jonathan discussed how he would arrange my plumbing and provided a reasonable estimate. He and Jody spent two days completing the work. During the process he kept me informed of his progress and had good suggestions that were not discussed in the initial exam. Both Jonathan and Jody were professional in their work, respectful to both my wife and me, and were a delight to have in our home. There was no cursing. When they finished the job, they explained all facets of it with me. They were fastidious in their work, did not take shortcuts and provided me with a beautiful job of plumbing in my basement. I would recommend them to anybody who needed professional work done in their home and I will seek their assistance the next time I need plumbing work.
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By Cindy P. on 08/06/15
I had a faucet that had no water pressure. They came out and fixed it right away.
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