DWAYNE S DID AN EXCELLENT JOB AT MY HOME. HE DID A TOILET BOWL REBUILD IN 3 BATHROOMS ALONG WITH CLEANING MY TANKLESS WATER HEATER. HE AND CHRIS WERE PROFESSIONAL, FRIENDLY, AND THEIR CLEAN-UP WAS GREAT. EVERYTHING WAS EXPLAINED TO ME PRIOR TO DOING THE WORK AND AFTER THE WORK WAS COMPLETED, INFORMATION ON THE SERVICE WAS GIVEN TO ME FOR FUTURE USE. TERRIFIC JOB TO SAY THE LEAST.
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I called another local plumber on a Thursday to fix an issue with my plumbing where I had very low water pressure. That plumber came out, spent 4 hours diagnosing the problem and ended up thinking it was an issue with my pressure tank. They quoted me $500 to get it replaced and said the earliest they could fix it was the following Monday or Tuesday. I called Mike at Pure-Line Plumbing and he assured me he would get someone out to us the next day (Friday). As promised, Dwayne from Pure-Line came on time, diagnosed the issue within 20 minutes, gave me some pointers about my system, how to isolate failures in key points of the system, and saved me hundreds of dollars on the fix. Glad I found a real plumbing company. Pure-Line Plumbing earned a loyal customer.
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Loved this company! They called during the window to let me know the Service Pro may be a little later than expected. I was a little worried because I had a previous engagement to attend later in the evening. But ****** came in, looked at my sink and garbage disposal and immediately was able to diagnose the problem! He gave me options on how he could fix it and then proceeded to get to work. He worked thoroughly and was done so fast! I was highly impressed. He also gave me suggestions on another issue that I may deal with later. I will for sure be using Pure-Line again and hopefully ****** again...very friendly! Thanks guys!!
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Norman was super nice, professional,courteous and helpful. He hooked us up with exactly what we were wanting. He went above and beyond on our request by giving special attention and consideration to the location of our water filtration systems. We were very pleased and satisfied with the work he did and would recommend him for any future requests. Thank you so much Norman!
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Dwayne S. came to my home yesterday morning. He was very professional and courteous. He fixed several small issues but more importantly, he took the time to explain what had caused or would cause problems and what I could do to minimize or address them. If all of your service technicians are as helpful as Dwayne, your company will surely do well. Thank you, J Smith
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I don't know that needing to call a plumber is ever a good thing; but it was a great experience working with Dwayne. We had a new faucet installed, and plumbing replaced under our kitchen sink. In addition to timely and professional work, Dwayne gave us great information about our home's overall plumbing system, proper maintenance, and what to look out for in the future. A cpl weeks later when we noticed the faucet was leaking a bit, he came back and checked things out at no extra charge, and was able to diagnose a manufacturing issue with the faucet itself vs. a plumbing or installation problem. It was easily resolved with a free replacement part from the manufacturer. Pureline Plumbing really stands by their work, and they obviously have great company culture. We're new residents in the area; and any time we need service, we're calling this crew.
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Excellent history of quality service. Well trained plumbers. Eli Z answered my call. He is now fully licensed having completed his apprenticeship. He was thoroughly trained as he knew exactly what to do and do it well. Continues to have a great smile and personal disposition and I am grateful for that. I highly recommend him and he will be my plumber from now on. WELL DONE ELI!!
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Thanks to Eli Zayas, I received a notice from the water department informing me that I had substantial water usage. I immediately called Pure-Line and they sent me Eli. I explained to Eli and the first thing he said was let me check your bathroom. He found that my toilet was not working properly and immediately fixed the problem plus checked out some more things in my house. I've already carried the bill to the water department for a credit on my bill. Thanks Eli for your professionalism and to the other service men at Pure-Line that has come out to fix my plumbing problems.
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Eli Zayas of Pure-Line Plumbing did a great job installing a new faucet in the kitchen sink and a new shower head. He had all the tools and materials that he needed, and he took away all the residue and old faucet when the job was done. He wore shoe covers and spread a waterproof mat in front of the sink and was careful that no water spilled inside the cabinet or on the floor. And, most important the job was done carefully and well. He called me in to explain how everything worked and made sure that I could operate all the mechanisms. Great job!
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I had a new hot water heater installed. Eli, the service tech was great. He explained everything he was doing and had a very pleasant demeanor. He also cleaned up extremely well. I would use him and this company again in a heart beat. I highly recommend Eli and Pure-Line Plumbing...very efficient, reasonably priced and excellent service!!
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