I used Pure-Line Plumbing for the first time today and they sent out their plumber, ******. He was really nice and helped explain the problem so I could truly understand what was going on since I am a first time homeowner. He was able to provide options on next steps and how to best proceed. Only downside was the cigarette smell, it was very strong but other than that I would use their business again. Thank you.
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We called Pure-Line Plumbing at the suggestion of a neighbor to have them check and replace the Pressure Regulator Valve if faulty. Turns out it was faulty and in no time at all, Edwin P did an awesome job replacing it. Showed me his work and walked me through it prior to processing the invoice. We'll definitely use Pure-Line Plumbing again and specifically ask for Edwin. Thanks for the great work, Edwin!
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Amazing service, Amazing attitude. Edwin and his crew of five men repaired a sewer pipe at my house. On the second day they worked from 8 am to 2 am ( 18 hours with only food and water breaks). they worked to finish before a large thunderstorm was forecasted to hit the next day. I would absolutely hire them again for any job large or small.
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Edwin & Chris were aces. They quickly identified a fairly unorthodox plumbing situation in our home, which was the cause of our plumbing woes, and came up with a vastly simpler solution than what we had. The work was done in a matter of a few hours, including running fresh PVC to our waste stack where there was previously none. Everything has been flowing beautifully since. I highly recommend Pure Line. I've used them before and had a similarly good experiences
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Edwin arrived way ahead of schedule, was able to diagnose and let us know our options quickly. We needed to replace our kitchen faucet, so we picked one out from Home Depot and Edwin installed it perfectly. This all happened the same day we called and before Noon. We greatly appreciate it!!
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Pure-Line Plumbing, specifically Edwin and Rob were incredibly helpful in working with me on a custom conversion from a single sink to a dual sink in my master bathroom. The came out for a site visit, got a game plan together, and came back walked me through what they were doing, showed me the result, tested the faucets, and ensured I was satisfied before leaving. The were professional throughout the entire process, and I'd gladly higher them again for any future work.
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I cannot thank the team -- and Dwayne -- enough for the work they did at my new home. When I moved in on Saturday and and discovered a leak Sunday night, I called Pureline. Dwayne came in, identified the source as the shower drain and had it repaired quickly. Plus, he checked my original toilets and saw that they were leaky and inefficient, driving up the water bill. We replaced the toilets - no more worries about the tanks running all day. Dwayne was prompt, courteous and is good at what he does -- I found my go-to plumbing team.
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Best plumbers in Durham. Dwayne was one of the best technicians we've ever had out at the house for any type of repair. Super knowledgeable and very informative. Fixed an issue that a previous tech had caused voluntarily and our well pump and pressure tank have never been working better!
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Dwayne showed up on time, was very knowledgeable, fixed my problem in no time, and offered great advice for preventative maintenance. He was also a tremendous help in making reasonable recommendations for a faucet replacement and I will be using him again for that job, And finally, I am grateful that this company and its employees are putting themselves at risk during this pandemic and continue to provide this essential service. Thank You!
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I had recent plumbing problems and Dwayne was fantastic at diagnosing and repairing the problem. He took the time to check our entire system and carefully explained all the findings to me. He was courteous, pleasant and conscientious about his work. His prompt service call certainly was appreciated and his communication with me was outstanding.
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Woke up to no hot water and called Pur-Line at 7:30. Crew was here to look over the situation by 10 am and had installed a new water heater by 1 pm. Great service and Mike C was polite and patiently explained all he was doing. I signed up immediately for their preventive maintenance program. Highly recommended.
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Dwayne and Robert were terrific! Not only are they good at their craft but good at seeing the client is educated and understands the process. They did not up sell nor high pressure sales. Informed when asked for solutions and defines the urgency or importance of the repair. We would highly recommend and would call them again.
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I recently had the pleasure of partnering with Pure-Line Plumbing to help with renovations to my 1940's home that needed various plumbing updates. I say "partner" because that is the experience of working with the team at Pure-Line Plumbing. Pure-Line has enough staff to meet commitments if needed but they try to keep the one service professional in charge of your job doing the work. I worked with Dwayne S. throughout my project which took place over several months with numerous visits to help me at the different stages. They were able to meet my scheduling needs. Dwayne worked with me in securing special shower hardware to meet my specifications. He was very helpful in making recommendations, giving explanations, responding to communications via his cell phone, going the extra mile to make my life easier and was cheerful on top of all that. Dwayne had the help of a second service pro during site visits and both men that I met, Chris and Rob were excellent. While I was out of town, a line burst at my vacant home which was still under renovation and Dwayne came as soon as contacted to make the repair. Office staff Ashley and Jackie were easy to work with, always remembering who I was, and rounded out the excellent experience that I had with Pure-Line Plumbing.
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Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.
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Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.
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Pure-Line Plumbing's service was excellent from the first phone call through the finished job! Dwayne S. was extremely professional and went above and beyond to fix the plumbing issues I was having. He explained everything thoroughly, worked efficiently, and I couldn't be happier with the end result. I can't recommend them enough!
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