I had recent plumbing problems and Dwayne was fantastic at diagnosing and repairing the problem. He took the time to check our entire system and carefully explained all the findings to me. He was courteous, pleasant and conscientious about his work. His prompt service call certainly was appreciated and his communication with me was outstanding.
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Woke up to no hot water and called Pur-Line at 7:30. Crew was here to look over the situation by 10 am and had installed a new water heater by 1 pm. Great service and Mike C was polite and patiently explained all he was doing. I signed up immediately for their preventive maintenance program. Highly recommended.
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Dwayne and Robert were terrific! Not only are they good at their craft but good at seeing the client is educated and understands the process. They did not up sell nor high pressure sales. Informed when asked for solutions and defines the urgency or importance of the repair. We would highly recommend and would call them again.
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I recently had the pleasure of partnering with Pure-Line Plumbing to help with renovations to my 1940's home that needed various plumbing updates. I say "partner" because that is the experience of working with the team at Pure-Line Plumbing. Pure-Line has enough staff to meet commitments if needed but they try to keep the one service professional in charge of your job doing the work. I worked with Dwayne S. throughout my project which took place over several months with numerous visits to help me at the different stages. They were able to meet my scheduling needs. Dwayne worked with me in securing special shower hardware to meet my specifications. He was very helpful in making recommendations, giving explanations, responding to communications via his cell phone, going the extra mile to make my life easier and was cheerful on top of all that. Dwayne had the help of a second service pro during site visits and both men that I met, Chris and Rob were excellent. While I was out of town, a line burst at my vacant home which was still under renovation and Dwayne came as soon as contacted to make the repair. Office staff Ashley and Jackie were easy to work with, always remembering who I was, and rounded out the excellent experience that I had with Pure-Line Plumbing.
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Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.
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Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.
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Pure-Line Plumbing's service was excellent from the first phone call through the finished job! Dwayne S. was extremely professional and went above and beyond to fix the plumbing issues I was having. He explained everything thoroughly, worked efficiently, and I couldn't be happier with the end result. I can't recommend them enough!
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We were very pleased with the work provided by Pure-Line to install a new water line at our home. The office staff kept us informed about arrival times of the crews. During the job ****** identified ways to improve on the original plan. The guys were courteous and professional. Will use Pure-Line again for our plumbing needs. Thanks guys
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Dwayne and rob were the technicians that came to my house, they were both very polite and very professional. Dwayne is very knowledgeable about his profession and was able to explain to me the situation so I could easily understand, rob is a hard worker and also knowledgeable in his field. Because of these two I will use pure line plumbing for any future needs.
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Wonderful, knowledgeable service and courteous staff. We were installing a new kitchen faucet, two bathroom sink faucets, shower head/handle, and roman tub faucet. We also had a dead sump pump and were seeking suggestions for improvement. We contacted 3 companies for an initial quote. The quote provided by Pure-Line was the only one that was itemized (thank you!), and rather than simply replacing the dead sump pump and running into the same issues in the future, the Pure-Line tech suggested a dewatering system that would lead the water out of the crawlspace in a way that made more sense for drainage, preventing the new sump from getting overworked and dying again (the one that died was only a year old). ****** was fantastic! He was punctual, thorough, polite, and explained everything very clearly, so we were able to make an informed decision. During the work, he kept me updated as to how things were going. During the tub install, it was discovered that we needed a part that was only available at a store about an hour away. ****** drove out to get it and came back to finish the job promptly, as he didn't want to leave us without water. He did a great job with everything. We will definitely be using him for any future plumbing needs, and I whole-heartedly recommend going with Pure-Line to get the job done well at a fair price. Thank you!
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Called in the morning with an emergency leak - the call staff was friendly and helpful, told me they'd do the best they could, but it'd probably be early afternoon before someone could come. ****** showed up at 11:15! ****** did a great job identifying the problem(s). He explained several options to me, answered my questions and completed the necessary work in a timely fashion. Although ya' hate to have a plumbing problem, it's great to work with friendly, knowledgable techs who get the job done right. Thank you Pure-Line team!
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Pure-Line plumbing installed a whole house water filtration system (Aquasana that I had purchased on my own). They were extremely professional both in the initial estimate and the job itself. They installed the unit in the crawl space on a concrete slab with very clearly marked controls and the installer walked me through the use and maintenance of the system. Their quote was fair and in line with the other ones that I received and I cannot imagine anyone having done a better job with the install. A .
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Dwayne came out to assess replacement of a pressure relief valve (PRV) and if an outside spigot needed to be replaced. Dwayne arrive on time, was very professional and went above and beyond to quickly and accurately determine how to resolve the issues. Dwayne also took videos while under the house to show me that my expansion tank needed to be replaced and discovered a water leak unrelated to the PRV assessment. He could not locate the source of the water leak so he gave me a contact reference who could help. Dwayne gave me an estimate of cost for repairs and returned as scheduled to fix all issues and did a great job. The spigot could be fixed, did not need to be replaced. Great job. I highly recommend Pure-Line Plumbing.
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Duayne, came on time and went to find the part needed for this special toilet, put it in and was a pleasant guest in my house. He also tested my water to make sure the filter was keeping chlorine was not eating up the gaskets. I will certainly call him again when the need arises. Tom Hardison
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These guys are awesome. They installed a new gas line for a new gas stove we bought. It took several visits to get through all the mandated steps and inspections, but they got us through it all perfectly. And after all that, Kenny also helped us with a water pressure issue by adjusting the pressure regulator in the crawl space. Real expert service, on schedule, at a reasonable price.
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