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By Amy J. on 05/11/21
Rob was super-helpful and did a great job diagnosing and fixing a mystery issue that we have been dealing with for over a year. He also installed a new faucet for us. Rob was efficient, effective, and a very clear communicator. He also emailed to us a detailed desc...
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Rob was super-helpful and did a great job diagnosing and fixing a mystery issue that we have been dealing with for over a year. He also installed a new faucet for us. Rob was efficient, effective, and a very clear communicator. He also emailed to us a detailed description of the diagnosis and work that he did. Would definitely recommend.
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By Allan P. on 04/28/21
Third time using Pure-Line, all with excellent results. Excellent communication throughout the project and professional explanations that made sense. Worked without a break for six hours until task was completed.

By John M. on 04/24/21
This was a complicated clog, one that had been a chronic issue. Rob M, along with Marc worked diligently to diagnose the issue. He was relentless in his ability to not only fix the issue but he analyzed the entire system. The camera equipment really put my mind ...
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This was a complicated clog, one that had been a chronic issue. Rob M, along with Marc worked diligently to diagnose the issue. He was relentless in his ability to not only fix the issue but he analyzed the entire system. The camera equipment really put my mind at ease. I have had two other plumbers here in the past. Rob & Marc are the BEST !!
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By Scot W. on 04/19/21
*** did a great job. He was courteous, professional, and explained everything that he was doing. Worked fast and left everything as clean as it was before the work. Would use Pure-line again.

By Suzanne S. on 04/15/21
I have used PureLine Plumbing for my last three jobs and their Service Pros are excellent. Most recently, Rob M came out to fix what I thought was a clogged drain. He did very thorough investigative work in and under the house to trace the source of the problem a...
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I have used PureLine Plumbing for my last three jobs and their Service Pros are excellent. Most recently, Rob M came out to fix what I thought was a clogged drain. He did very thorough investigative work in and under the house to trace the source of the problem and found that Duke Energy had cut through my waste drain pipe going from the house to the sewer. He coordinated with the Duke workers to ensure the corrective work progressed on a timely basis. Rob was my trusted advisor and was extremely conscientious in making sure the job was done properly by all parties. He worked hard, was very professional and honest. I was very fortunate to have him assigned to my job.
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By Margie N. on 04/14/21
I was very pleased with the work Dwayne did in fixing my problem by replacing the outside spigot. He was very helpful by explaining all that he did. He acted very professional while being easy to talk to. I will not hesitate to recommend him to others who need a plummer

By Joel C. on 04/14/21
Pure-line sent Rob out quickly to investigate some rattling pipes. Within 10 minutes, he had identified the problem (a bad overflow tank due to high pressure) and checked on warranty for me. Under warranty, he got it swapped out fast, checked all the connections ...
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Pure-line sent Rob out quickly to investigate some rattling pipes. Within 10 minutes, he had identified the problem (a bad overflow tank due to high pressure) and checked on warranty for me. Under warranty, he got it swapped out fast, checked all the connections and confirmed the bath faucets were new with no leaks. He was knowledgeable, professional, and great to work with. We even talked future improvements. If I have any future issues, I'll call Pure-Line again, for sure.
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By Dina on 04/07/21
Highly recommend this company- they are excellent. Rob was so great- very professional, extremely knowledgable and skilled. He was a pleasure and fixed everything we needed. Impressed with his service and the pricing- relief to know we have a great company we can trust.

By John M. on 04/05/21
Came to the house introduced himself, said what was needed and got busy in a safe and easy manner. I will have him come back to do more work.

By John de H. on 03/17/21
Scope waste lines of house. Very professional, and courteous. Know their stuff. Very thorough as well.

By John de H. on 03/17/21
Scope waste lines of house. Very professional, and courteous. Know their stuff. Very thorough as well.

By Doug R. on 03/01/21
Rob M. at Pure-Line Plumbing is our new Go-To guy for all things plumbing. Diligence, professionalism and integrity are rare enough in the populace these days... to find them all in this one outstanding tradesman is gratifying.

By Laura P. on 01/08/21
****** ***** of Pure Line Plumbing has saved my bacon on more than one occasion. 3 years ago my hot water heater broke and 40 gallons of water fell onto my kitchen floor. He replaced the heater within 24 hours and called a disaster recovery company to come to my ho...
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****** ***** of Pure Line Plumbing has saved my bacon on more than one occasion. 3 years ago my hot water heater broke and 40 gallons of water fell onto my kitchen floor. He replaced the heater within 24 hours and called a disaster recovery company to come to my house immediately to remove the water before my expensive reclaimed heartpine floors buckled! Then a year later my roommate clogged the toilet and the water overflowed and fell down to the first floor chandelier (while the electricity was on!!! ) . Saved my bacon and cleared that clog and got me help with the chandelier. Then today my toilet turned into a jacuzzi. He came out and discovered my tank full and put me in touch with a septic removal company. I love my relationship with Pureline plumbing and ***** ***** and will only issue them for my plumbing needs!!!! Thank you ******! Thank you Pureline!!!
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By Claudia G. on 12/10/20
I used Pure-Line Plumbing for the first time today and they sent out their plumber, ******. He was really nice and helped explain the problem so I could truly understand what was going on since I am a first time homeowner. He was able to provide options on next ste...
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I used Pure-Line Plumbing for the first time today and they sent out their plumber, ******. He was really nice and helped explain the problem so I could truly understand what was going on since I am a first time homeowner. He was able to provide options on next steps and how to best proceed. Only downside was the cigarette smell, it was very strong but other than that I would use their business again. Thank you.
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By Roger J. on 12/04/20
****** did a great job. I intend to use Pure-Line Plumbing again.

By Tim l. on 10/23/20
Dwayne is awesome! He's really straight forward, great at his job and always explains all the work he is doing. Definitely would rwcomend him for anything you'd need done.

By Bill H. on 09/28/20
We called Pure-Line Plumbing at the suggestion of a neighbor to have them check and replace the Pressure Regulator Valve if faulty. Turns out it was faulty and in no time at all, Edwin P did an awesome job replacing it. Showed me his work and walked me through it...
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We called Pure-Line Plumbing at the suggestion of a neighbor to have them check and replace the Pressure Regulator Valve if faulty. Turns out it was faulty and in no time at all, Edwin P did an awesome job replacing it. Showed me his work and walked me through it prior to processing the invoice. We'll definitely use Pure-Line Plumbing again and specifically ask for Edwin. Thanks for the great work, Edwin!
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By Larry and Debie M. on 09/26/20
Amazing service, Amazing attitude. Edwin and his crew of five men repaired a sewer pipe at my house. On the second day they worked from 8 am to 2 am ( 18 hours with only food and water breaks). they worked to finish before a large thunderstorm was forecasted to...
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Amazing service, Amazing attitude. Edwin and his crew of five men repaired a sewer pipe at my house. On the second day they worked from 8 am to 2 am ( 18 hours with only food and water breaks). they worked to finish before a large thunderstorm was forecasted to hit the next day. I would absolutely hire them again for any job large or small.
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By Brad N. on 09/13/20
Edwin & Chris were aces. They quickly identified a fairly unorthodox plumbing situation in our home, which was the cause of our plumbing woes, and came up with a vastly simpler solution than what we had. The work was done in a matter of a few hours, including runni...
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Edwin & Chris were aces. They quickly identified a fairly unorthodox plumbing situation in our home, which was the cause of our plumbing woes, and came up with a vastly simpler solution than what we had. The work was done in a matter of a few hours, including running fresh PVC to our waste stack where there was previously none. Everything has been flowing beautifully since. I highly recommend Pure Line. I've used them before and had a similarly good experiences
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By Michelle M. on 09/04/20
Edwin arrived way ahead of schedule, was able to diagnose and let us know our options quickly. We needed to replace our kitchen faucet, so we picked one out from Home Depot and Edwin installed it perfectly. This all happened the same day we called and before Noon...
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Edwin arrived way ahead of schedule, was able to diagnose and let us know our options quickly. We needed to replace our kitchen faucet, so we picked one out from Home Depot and Edwin installed it perfectly. This all happened the same day we called and before Noon. We greatly appreciate it!!
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919-670-2599

Select any employee to see all their reviews.

Dwayne S
Rating:
44 total reviews!
Edwin P
12 Years
Rating:
37 total reviews!
Jonathan W
11 Years
Rating:
(11 total reviews)
Robert M
5 Years
Rating:
(11 total reviews)
Mike C
6 Years
Rating:
(1 total review)
Mike P
Rating:
(1 total review)

* Total number of reviews and star-ratings are based on data collected during the time period Pure-Line Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
919-670-2599
Dwayne S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
44 total reviews
By Margie N. on 04/14/21
I was very pleased with the work Dwayne did in fixing my problem by replacing the outside spigot. He was very helpful by explaining all that he did. He acted very professional while being easy to talk to. I will not hesitate to recommend him to others who need a plummer

By John de H. on 03/17/21
Scope waste lines of house. Very professional, and courteous. Know their stuff. Very thorough as well.

By Laura P. on 01/08/21
****** ***** of Pure Line Plumbing has saved my bacon on more than one occasion. 3 years ago my hot water heater broke and 40 gallons of water fell onto my kitchen floor. He replaced the heater within 24 hours and called a disaster recovery company to come to my ho...
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****** ***** of Pure Line Plumbing has saved my bacon on more than one occasion. 3 years ago my hot water heater broke and 40 gallons of water fell onto my kitchen floor. He replaced the heater within 24 hours and called a disaster recovery company to come to my house immediately to remove the water before my expensive reclaimed heartpine floors buckled! Then a year later my roommate clogged the toilet and the water overflowed and fell down to the first floor chandelier (while the electricity was on!!! ) . Saved my bacon and cleared that clog and got me help with the chandelier. Then today my toilet turned into a jacuzzi. He came out and discovered my tank full and put me in touch with a septic removal company. I love my relationship with Pureline plumbing and ***** ***** and will only issue them for my plumbing needs!!!! Thank you ******! Thank you Pureline!!!
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By Claudia G. on 12/10/20
I used Pure-Line Plumbing for the first time today and they sent out their plumber, ******. He was really nice and helped explain the problem so I could truly understand what was going on since I am a first time homeowner. He was able to provide options on next ste...
(View More)
I used Pure-Line Plumbing for the first time today and they sent out their plumber, ******. He was really nice and helped explain the problem so I could truly understand what was going on since I am a first time homeowner. He was able to provide options on next steps and how to best proceed. Only downside was the cigarette smell, it was very strong but other than that I would use their business again. Thank you.
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By Roger J. on 12/04/20
****** did a great job. I intend to use Pure-Line Plumbing again.

By Tim l. on 10/23/20
Dwayne is awesome! He's really straight forward, great at his job and always explains all the work he is doing. Definitely would rwcomend him for anything you'd need done.

By Kathleen S. on 08/14/20
These guys are the "leak whisperers". They identified my shower as the source for a living room ceiling leak in a house I moved into just days before. ****** was courteous, prompt and professional. Plus, he gave me an estimate and stuck to it. I can't recommend them enough.

By Kathleen S. on 08/14/20
I cannot thank the team -- and Dwayne -- enough for the work they did at my new home. When I moved in on Saturday and and discovered a leak Sunday night, I called Pureline. Dwayne came in, identified the source as the shower drain and had it repaired quickly. Plus,...
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I cannot thank the team -- and Dwayne -- enough for the work they did at my new home. When I moved in on Saturday and and discovered a leak Sunday night, I called Pureline. Dwayne came in, identified the source as the shower drain and had it repaired quickly. Plus, he checked my original toilets and saw that they were leaky and inefficient, driving up the water bill. We replaced the toilets - no more worries about the tanks running all day. Dwayne was prompt, courteous and is good at what he does -- I found my go-to plumbing team.
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By Jeffrey M S. on 04/28/20
Best plumbers in Durham. Dwayne was one of the best technicians we've ever had out at the house for any type of repair. Super knowledgeable and very informative. Fixed an issue that a previous tech had caused voluntarily and our well pump and pressure tank have nev...
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Best plumbers in Durham. Dwayne was one of the best technicians we've ever had out at the house for any type of repair. Super knowledgeable and very informative. Fixed an issue that a previous tech had caused voluntarily and our well pump and pressure tank have never been working better!
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By Mary Kay D. on 04/18/20
Dwayne showed up on time, was very knowledgeable, fixed my problem in no time, and offered great advice for preventative maintenance. He was also a tremendous help in making reasonable recommendations for a faucet replacement and I will be using him again for that ...
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Dwayne showed up on time, was very knowledgeable, fixed my problem in no time, and offered great advice for preventative maintenance. He was also a tremendous help in making reasonable recommendations for a faucet replacement and I will be using him again for that job, And finally, I am grateful that this company and its employees are putting themselves at risk during this pandemic and continue to provide this essential service. Thank You!
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By Susan S. on 03/06/20
I had recent plumbing problems and Dwayne was fantastic at diagnosing and repairing the problem. He took the time to check our entire system and carefully explained all the findings to me. He was courteous, pleasant and conscientious about his work. His prompt serv...
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I had recent plumbing problems and Dwayne was fantastic at diagnosing and repairing the problem. He took the time to check our entire system and carefully explained all the findings to me. He was courteous, pleasant and conscientious about his work. His prompt service call certainly was appreciated and his communication with me was outstanding.
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By Gigi G. on 02/07/20
Dwayne and Robert were terrific! Not only are they good at their craft but good at seeing the client is educated and understands the process. They did not up sell nor high pressure sales. Informed when asked for solutions and defines the urgency or importance of...
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Dwayne and Robert were terrific! Not only are they good at their craft but good at seeing the client is educated and understands the process. They did not up sell nor high pressure sales. Informed when asked for solutions and defines the urgency or importance of the repair. We would highly recommend and would call them again.
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By Diana P. on 01/27/20
I recently had the pleasure of partnering with Pure-Line Plumbing to help with renovations to my 1940's home that needed various plumbing updates. I say "partner" because that is the experience of working with the team at Pure-Line Plumbing. Pure-Line has enough ...
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I recently had the pleasure of partnering with Pure-Line Plumbing to help with renovations to my 1940's home that needed various plumbing updates. I say "partner" because that is the experience of working with the team at Pure-Line Plumbing. Pure-Line has enough staff to meet commitments if needed but they try to keep the one service professional in charge of your job doing the work. I worked with Dwayne S. throughout my project which took place over several months with numerous visits to help me at the different stages. They were able to meet my scheduling needs. Dwayne worked with me in securing special shower hardware to meet my specifications. He was very helpful in making recommendations, giving explanations, responding to communications via his cell phone, going the extra mile to make my life easier and was cheerful on top of all that. Dwayne had the help of a second service pro during site visits and both men that I met, Chris and Rob were excellent. While I was out of town, a line burst at my vacant home which was still under renovation and Dwayne came as soon as contacted to make the repair. Office staff Ashley and Jackie were easy to work with, always remembering who I was, and rounded out the excellent experience that I had with Pure-Line Plumbing.
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By Sandy g. on 11/10/19
Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend...
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Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.
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By Sandra g. on 11/07/19
Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend...
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Very professional. Dwayne and Rob did such a great job. Took pictures before doing work under my house so they could explain any problems that needed to be taken care of. Also took pics. after work was completed. I will definitely use Pure-Line again, and recommend them for any plumbing issue. Any company that has employees as thorough and professional as Dwayne and Rob and that enjoys working with there company says alot.
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By Suzanne F. on 11/06/19
Pure-Line Plumbing's service was excellent from the first phone call through the finished job! Dwayne S. was extremely professional and went above and beyond to fix the plumbing issues I was having. He explained everything thoroughly, worked efficiently, and I c...
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Pure-Line Plumbing's service was excellent from the first phone call through the finished job! Dwayne S. was extremely professional and went above and beyond to fix the plumbing issues I was having. He explained everything thoroughly, worked efficiently, and I couldn't be happier with the end result. I can't recommend them enough!
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By Tom G. on 10/15/19
We were very pleased with the work provided by Pure-Line to install a new water line at our home. The office staff kept us informed about arrival times of the crews. During the job ****** identified ways to improve on the original plan. The guys were courteous and ...
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We were very pleased with the work provided by Pure-Line to install a new water line at our home. The office staff kept us informed about arrival times of the crews. During the job ****** identified ways to improve on the original plan. The guys were courteous and professional. Will use Pure-Line again for our plumbing needs. Thanks guys
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By Josh C. on 09/25/19
Dwayne and rob were the technicians that came to my house, they were both very polite and very professional. Dwayne is very knowledgeable about his profession and was able to explain to me the situation so I could easily understand, rob is a hard worker and also k...
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Dwayne and rob were the technicians that came to my house, they were both very polite and very professional. Dwayne is very knowledgeable about his profession and was able to explain to me the situation so I could easily understand, rob is a hard worker and also knowledgeable in his field. Because of these two I will use pure line plumbing for any future needs.
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By Louise D. on 09/09/19
Dwayne S. fixed both of our drainage problems perfectly. He explained what he was doing and why. If we have need for a plumber in the future, I will definitely call Pure-Line Plumbing.

By Alyssa B. on 08/21/19
Wonderful, knowledgeable service and courteous staff. We were installing a new kitchen faucet, two bathroom sink faucets, shower head/handle, and roman tub faucet. We also had a dead sump pump and were seeking suggestions for improvement. We contacted 3 companies f...
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Wonderful, knowledgeable service and courteous staff. We were installing a new kitchen faucet, two bathroom sink faucets, shower head/handle, and roman tub faucet. We also had a dead sump pump and were seeking suggestions for improvement. We contacted 3 companies for an initial quote. The quote provided by Pure-Line was the only one that was itemized (thank you!), and rather than simply replacing the dead sump pump and running into the same issues in the future, the Pure-Line tech suggested a dewatering system that would lead the water out of the crawlspace in a way that made more sense for drainage, preventing the new sump from getting overworked and dying again (the one that died was only a year old). ****** was fantastic! He was punctual, thorough, polite, and explained everything very clearly, so we were able to make an informed decision. During the work, he kept me updated as to how things were going. During the tub install, it was discovered that we needed a part that was only available at a store about an hour away. ****** drove out to get it and came back to finish the job promptly, as he didn't want to leave us without water. He did a great job with everything. We will definitely be using him for any future plumbing needs, and I whole-heartedly recommend going with Pure-Line to get the job done well at a fair price. Thank you!
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