When I realized I needed a plumber, HomeAdvisor recommended Puget Sound Plumbing and Heating. They called me within one minute, and came out the same day, even though it wasn't an emergency. Josh and Roberto diagnosed the problem, offered me clear options, and I chose the one that made the most sense. I'm happy with their thoughtful efficient work, and I would not hesitate to use Puget Sound Plumbing again.
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Puget Sound Plumbing and Heating were really good in fitting us in last minute without charging emergency rates. Steve and Matt were amazing as we had a lot of different issues going on from Outdoor clogged drain to bathroom drain. Steve McCadden identified all the issues and walked me through every step before fixing everything. So nothing was a surprise :). Highly recommended!!
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Josh and his apprentice Roberto were polite, efficient and professional every way. First time using this company but should another problem occur they will be our choice of plumbers. It was especially nice to see the way Josh interacted with Roberto, explaining each step of the project.
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I was very disappointed with this service but what was even more disappointing was that when I reached out to the business to try to rectify the situation, they never responded. They quoted me quadruple the price that another company quoted so I did not have them do the repairs and they also broke my shower head during the consultation. I made an appointment with Puget Sound Plumbing for an estimate. Scheduling was prompt and while the dispatcher was nice and communicative, they rescheduled with me three different times. I was not given advance notice and each time I was called that other more important "plumbing emergencies" had come up and that they would not make it that day unless I could wait another ~5 hours. These calls came towards the end of the service window I had scheduled which means I wasted several hours of my time waiting around my house for the plumber to come. When the plumber finally did make it out he was nice but quoted me $1200 to fix my leaking bathtub faucet and said he would need to go through the drywall. He also said that this price would not include repatching the drywall after the plumbing work was done. He mentioned that he may be able to do it for $600 by replacing a part, but that he would need to order the part and could not guarantee this would fix the issue. He told me that even if it did not fix the issue, I would have to pay the $600 and then do the other technique which would cost an additional $1200. I also asked him to take a look at my dual shower head while he was here which was dispensing water from both shower heads at once. He told me I would need to replace a part and that it was an easy fix but after he left I began to notice that every time I took a shower the shower head would spray from the pipe onto the ceiling and several other directions. This is really what I called about afterwards as something the plumber did broke my existing shower and I requested a refund of the cost for the trip out. They charge $109 for an estimate and put it towards the service if they end up servicing in the same trip. Their quotes for service were so high that it seems like a scam and my feeling was that they were either going to charge an arm and a leg for the service, or come out for 15 minutes and simply gather their $109 and be on their way. I was able to have my bathtub fixed by another plumbing company in 30 minutes for $300 without going through any of my walls.
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I received some marketing materials from Puget Sound Plumbing so when I found myself I need of a plumber, I decided to give them a call. It was simple to schedule with them and they were very responsive. The workers were nice and seemed knowledgeable. They went beyond my expectations in their service and answered my questions sufficiently.
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Steve and Matt arrived at the expected time, examined the work to be done and reviewed it with me with the estimate. They quickly finished the job and were friendly, respectful, and professional. They kept me informed as they went along and I am very pleased. I would call them again and recommend them. THANK YOU!
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