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By Tangie P. on 07/20/18
Rick was able to service my customer within a couple of hours of being called, he left her extremely happy & grateful for his help. I really appreciate his professionalism & willingness to make sure my customer's needs were met & satisfied!

By Vera L. on 07/18/18
Rick Braden arrived on time, checked my water heater thoroughly, explained his recommendations, showed me how to shut off the gas to my house and water heater, and service my water heater to make it last longer. He wrote up a work order and began the work immediately.

By DeeAnn M. on 07/18/18
We are very satisfied with our service and your technician, Joseph was wonderful. Thank you.

By Stephanie C. on 07/17/18
Very nice, pleasant, helpful and informative. Rick and his coworker were professional and and patient. Rick explained what they need and can do. Answered all my questions honestly. This is our second experience and both times its been very pleasant.

By DeeAnn M. on 07/16/18
Hello, I wanted to send a note in regards to your service to our home yesterday. I located you on your website, and was delighted to have (Brianne) answer with professional, helpful, and a positive attitude. I was surprised that she was able to send me someone to ...
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Hello, I wanted to send a note in regards to your service to our home yesterday. I located you on your website, and was delighted to have (Brianne) answer with professional, helpful, and a positive attitude. I was surprised that she was able to send me someone to help us, within a couple of hours. She had a "absolutely we can do this" spirit. The young men who arrived, were Joseph Keating and I believe Jason. Right away, they were helpful, friendly, and made us feel reassured that this is all so doable. Joseph was confident, smart, skilled and knowledgeable. He did an excellent job making our necessary repairs, quickly and efficiently. He really knew his industry, and also was a great lead, but with a team way about him. We were thrilled with our experience and would definitely recommend this company to anyone. Thank you, DeeAnn McCuen
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By Becky B. on 07/13/18
Rick and Dustin were prompt, knowledgeable and very friendly. After a horrible experience with another company, it was nice to have a company that is 100% about safety and professionalism. All services were explained in terms I could understand and they investiga...
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Rick and Dustin were prompt, knowledgeable and very friendly. After a horrible experience with another company, it was nice to have a company that is 100% about safety and professionalism. All services were explained in terms I could understand and they investigated all plumbing issues in the house, even ones we didn’t know were an issue. I highly recommend using Puget Sound Plumbing and Heating, and plan to use there services on other homes.
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By Laura M. on 07/09/18
Jon was very professional and incredibly quick! I appreciated knowing the flat-rate price up front.

By Sue M. on 07/03/18
I had my water heater replaced today. Rick and Dustin was very professional and did an excellent job from start to finish. Rick was very patient and took the time to further answer my questions and educate me on what work needed to be performed. Thank you for als...
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I had my water heater replaced today. Rick and Dustin was very professional and did an excellent job from start to finish. Rick was very patient and took the time to further answer my questions and educate me on what work needed to be performed. Thank you for also arranging your schedule to meet my needs. I will definitely reach out to Puget Sound Plumbing & Heating for future plumbing services. Thank you also to the office team members, very polite and ensured that Rick met his appointment with me!
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By Marilyn S. on 06/29/18
I thought that the cost was high, but I did not have the time or energy to get prices from other plumbers.

By Marilyn S. on 06/27/18
They came out within 24 hours of my call. They were prompt and knowledgeable. Solved problems large and small.

By Nitara D. on 06/26/18
Very helpful and informative (Rick and Will). A little expensive, but a very quick fix for my disposal!

By Pattii K. on 06/18/18
Rick was extremely imformative and helpful and guided me through the work that he and his associate were doing today. For a not so pleasant situation, Rick made it a good experience and I felt comfortable with his plan and recommendations. I vote thumbs up for ...
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Rick was extremely imformative and helpful and guided me through the work that he and his associate were doing today. For a not so pleasant situation, Rick made it a good experience and I felt comfortable with his plan and recommendations. I vote thumbs up for Puget Sound Plumbing and Rick!
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By Patricia P. on 06/15/18
We had outstanding service from Rick and his helper, Jeff. They were both was very careful of our home in taking care of cleaning the drains. Rick took time to explain what needed to be done and showed us what the problem involved. He has a wealth of knowledge...
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We had outstanding service from Rick and his helper, Jeff. They were both was very careful of our home in taking care of cleaning the drains. Rick took time to explain what needed to be done and showed us what the problem involved. He has a wealth of knowledge and gave us advice on how to take care of our drains in the future. Wonderful service - highly recommend them.
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By Michelle C. on 06/13/18
These guys aren’t cheap. But I am impressed at how fast they were able to get here, and the speed and quality of their work. I am particularly glad that I brought them in for this job (replacing a toilet and properly hooking up a dishwasher) because Rick checked ...
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These guys aren’t cheap. But I am impressed at how fast they were able to get here, and the speed and quality of their work. I am particularly glad that I brought them in for this job (replacing a toilet and properly hooking up a dishwasher) because Rick checked up on our electrical system while he was working. As it turns out, the plumbers that had replaced our metal pipes with plastic a couple of years back had neglected to re-ground our ancient electrical system properly, or alert us to the danger. Our house could have burned down, and our insurance could have declined to cover it due to the improperly-grounded electrical system. Thanks Rick!
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By Rich W. on 06/10/18
I called for a leak detection issue regarding a clear water accumulation in a downstairs bathroom and hallway. The PS Plumber diagnosed the problem as a break in the toilet drain line and quoted me over $12,000 to fix the problem. I got a second opinion and it wa...
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I called for a leak detection issue regarding a clear water accumulation in a downstairs bathroom and hallway. The PS Plumber diagnosed the problem as a break in the toilet drain line and quoted me over $12,000 to fix the problem. I got a second opinion and it was confirmed that the problem was an upstairs kitchen drain line and the cost was less than $3,000 to fix it. This seems at best a misdiagnosis and at worst something much more suspicious!!!
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By Jim G. on 06/03/18
I highly recommend Puget Sound Plumbing and Heating. I had just moved in to a house that was about 15 years old. It had all the original appliances, furnace and water heater. A couple months after moving in, the water heater went dead one workday morning. Right? No...
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I highly recommend Puget Sound Plumbing and Heating. I had just moved in to a house that was about 15 years old. It had all the original appliances, furnace and water heater. A couple months after moving in, the water heater went dead one workday morning. Right? No time is perfect for a water heater to go dead, but to wake up to cold water - grrrrr. I knew I kept their "New Neighbor" card for a reason. I placed the call about 7am and they dispatched Rick to my house by about 8:30am. Rick was very pleasant and knowledgeable explaining the many fine details about water heater operation, codes and maintenance to extend the life and increase the efficiency of water heaters. Upon inspecting the current water heater installation Rick identified 2 incorrect items that the original builder had performed related to the gas line and the expansion tank and indicated that they would need to be corrected to provide proper and safe operation. I was very impressed by Ricks candor and professionalism. Within a couple hours the old heater was disconnected and removed, and the new heater installed. The system was tested, and we soon had hot water again. The furnace and AC will probably be needing a tune-up soon and I'll be calling Puget Sound Plumbing and Heating for all my plumbing and heating needs in the future.
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By Jeffery J. on 05/29/18
Timely, efficient, knowledgeable, courteous and considerate

By Jeffery J. on 05/24/18
These guys are awesome. They showed up within hours of my initial call and were professionally dressed. They got right to work on fixing the issues that I had. They were efficient, expedient and considerate of our home. They were polite and knew their business well...
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These guys are awesome. They showed up within hours of my initial call and were professionally dressed. They got right to work on fixing the issues that I had. They were efficient, expedient and considerate of our home. They were polite and knew their business well. They had everything that they needed on their truck and left everything clean and tidy when they left. Calling them first the next time I need plumbing assistance.
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By Danica T. on 05/20/18
Puget Sound Plumbing and Heating was quick and painless. I submitted my request around 10:45-11am, they had someone call me at 11:20 am about the plumbing tech's ETA and Joseph and his coworker arrived around 11:35-40 am. Joseph and his coworker replaced the leakin...
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Puget Sound Plumbing and Heating was quick and painless. I submitted my request around 10:45-11am, they had someone call me at 11:20 am about the plumbing tech's ETA and Joseph and his coworker arrived around 11:35-40 am. Joseph and his coworker replaced the leaking pipe, the bathtub faucet and above all both men were very polite. I will be reaching out to Puget Sound Plumbing and Heating for future plumbing issues. Thank you, Joseph and coworkers for getting all of this taken care of in less than 4 hours!!! :)
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By Jayanthi N. on 05/18/18
Josh and Josh were very professional, friendly and knowledgeable. Very efficient in their work and left their work area really neat. A bit pricey, but extremely satisfied with their work.
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Select any employee to see all their reviews.

Rick B
40 Years
Rating:
15 total reviews!
Josh C
Rating:
12 total reviews!
Puget Sound Office
Customer Service Rep.
Rating:
(52 total reviews)
Jon S
23 Years
Rating:
(8 total reviews)
Matt R
15 Years
Rating:
(22 total reviews)
Joseph K
10 Years
Rating:
(17 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Puget Sound Plumbing and Heating has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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