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By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.

By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.

By Mike C. on 03/09/20
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.

By Gisela W. on 03/05/20
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND...
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JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
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By Kathy H. on 03/02/20
Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and conf...
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Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and confidently install our dishwasher. I want to commend Kevin C. for his outstanding service. He represents Progressive well with his strong work ethic and personable manner.
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By Ronald R. on 02/26/20
Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we ...
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Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we figured out how to set the clock on the microwave. Overall very pleased with his professionalism and politeness.
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Tommy J has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
16 total reviews
I have been in the HVAC industry since 1999. I started young helping my dad in his business. I have a wife, son, and daughter. I have 3 dogs and a cat. I like cars, fishing, and spending time with my family.
By Pat Upton HVAC I. on 02/04/18
The crew was great. Tommy, however, was excellent! He showed up alone for the last day of the install (duct the new island hood, put up wall registers, and hard pipe the dryer duct). This was the day after the snow, when not even my contractor showed up! He even ha...
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The crew was great. Tommy, however, was excellent! He showed up alone for the last day of the install (duct the new island hood, put up wall registers, and hard pipe the dryer duct). This was the day after the snow, when not even my contractor showed up! He even had to go to get supplies he didn’t have on the truck. Super!
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By Kristen OBerry HVAC I. on 09/18/17
****** *, ****** *** and **** were all terrific to work with on my recent purchase of a TRANE HVAC system. They were punctual and professional. It was a horribly hot day and the two guys worked through it to get my job done. It was a great experience.

By Robert Makowsky HVAC I. on 07/13/17
Great experience with the install team. Nice guys, very professional, were on time, did the job quickly, and cleaned up so that you could not tell they were ever there.

By Daniel O'Neal HVAC I. on 04/20/17
Progressive installed new HVAC unit for upstairs. Installer, Darryl B.,came to my home on Friday to evaluate and installed new unit on Wednesday. All personnel were very friendly and kept me informed as to each step they were undertaking. I highly recommend Progres...
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Progressive installed new HVAC unit for upstairs. Installer, Darryl B.,came to my home on Friday to evaluate and installed new unit on Wednesday. All personnel were very friendly and kept me informed as to each step they were undertaking. I highly recommend Progressive Services. Very professional and courteous.
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By Frances Battle HVAC I. on 03/30/17
We first used Progressive last August because my 90 year old mother needed a new HVAC system. Then 8 months later my husband and I needed a new HVAC system in our home. We called Progressive because of our previous very positive experience. The service was once aga...
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We first used Progressive last August because my 90 year old mother needed a new HVAC system. Then 8 months later my husband and I needed a new HVAC system in our home. We called Progressive because of our previous very positive experience. The service was once again excellent! We could not be happier and will use Progressive for all of our service needs. Thanks Daryl and team!
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By Jamie Senter HVAC I. on 03/12/17
had my complete system replaced... first of all there were pressure into buying anything. i got my quote and he said we hope to hear from you. my neighbor suggest them for work after the did the same service. i am happy with the replacement of my unit. cleaned up a...
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had my complete system replaced... first of all there were pressure into buying anything. i got my quote and he said we hope to hear from you. my neighbor suggest them for work after the did the same service. i am happy with the replacement of my unit. cleaned up after themselves. i am 100% happy and will be using them again if something happens. all i can say is thank you for great work... 100% recommended
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By Jennifer Baker HVAC I. on 02/22/17
I've always had a great experience with this company and when our new house needed some TLC, I knew who to call. On time service; friendly, capable technicians; work done in a timely manner - I feel we are in good hands. Great work as always. We had to have a new H...
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I've always had a great experience with this company and when our new house needed some TLC, I knew who to call. On time service; friendly, capable technicians; work done in a timely manner - I feel we are in good hands. Great work as always. We had to have a new HVAC unit and ducting installed. The team was on time, courteous, knowledgeable and we couldn't be happier. Thank you Progressive!
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By Andrew Halasz HVAC I. on 02/09/17
Compliments to the entire Progressive Service Co. crew. They worked together to complete installation of a new furnace, A/C and heat pump as promised without any delays or surprise charges. Professional installation and complete clean-up. Special thanks to Darryl w...
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Compliments to the entire Progressive Service Co. crew. They worked together to complete installation of a new furnace, A/C and heat pump as promised without any delays or surprise charges. Professional installation and complete clean-up. Special thanks to Darryl who followed up with every aspect of the installations.
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By Neil Krebs HVAC I. on 02/06/17
Installed new replacement air conditioner - outside condenser, interior evaporation coil, refrigerant lines, new programmable thermostat - with professional care and minimal disruption to family environment. They were courteous, careful and offered whatever extra h...
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Installed new replacement air conditioner - outside condenser, interior evaporation coil, refrigerant lines, new programmable thermostat - with professional care and minimal disruption to family environment. They were courteous, careful and offered whatever extra help was needed to complete the installation. The final result met and exceeded our expectation. There are many companies that can provide the same equipment, but Progressive Service also provides experienced personnel who go the extra mile and more, to provide customer satisfaction. I would recommend them to anyone. Incidentally, their cost was below other competing companies.
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By Linda Kornberg HVAC I. on 02/05/17
I have received such outstanding service from Progressive that I just hired them to replace my furnace. I feel confident that I will continue to remain just as positive.

By Bill Pecic HVAC I. on 01/17/17
Darryl B. is outstanding. Thorough, professional, and focused on providing quality work and service.

By Larry Haddix HVAC I. on 01/10/17
This was my second replacement of my heating and cooling system in 2 years. (Upstairs system gave out last year) Darryl gave me plenty of options and let me come to a decision on my own time while researching different options. Once I made the choice Tyler was ab...
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This was my second replacement of my heating and cooling system in 2 years. (Upstairs system gave out last year) Darryl gave me plenty of options and let me come to a decision on my own time while researching different options. Once I made the choice Tyler was able to beat the weather and get the system installed in just two days in front of the snow. They were great to work with both times.
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By Lloyd Fleisher HVAC I. on 12/26/16
Both Brandyn and Clint were polite and knowledgeable. I highly recommend them.

By Andy Jackson HVAC I. on 12/14/16
This is the second encounter we have had with Progressive and both experiences have been great. On time, courteous, efficient Will not hesitate to call on them again, should the situation arise.

By Chris & Christine Widman HVAC I. on 12/01/16
We replaced 4 systems (two AC and two furnaces) in our home and all our duct work. They gave us the best price for the best products. The team worked very quickly so we could have our heat back. The crew was very knowledgeable and friendly. Highly recommend!

By Brad & Carol Julian HVAC I. on 11/15/16
We have been with Progressive on a service contract for a number of years with the highest quality of service. We recently had to replace a unit. Estimate, quality of work, timeliness of work, communication etc was excellent. Say-Do Ratio = 1.0
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