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By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.

By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.

By Mike C. on 03/09/20
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.

By Gisela W. on 03/05/20
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND...
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JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
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By Kathy H. on 03/02/20
Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and conf...
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Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and confidently install our dishwasher. I want to commend Kevin C. for his outstanding service. He represents Progressive well with his strong work ethic and personable manner.
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By Ronald R. on 02/26/20
Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we ...
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Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we figured out how to set the clock on the microwave. Overall very pleased with his professionalism and politeness.
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Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Samantha H has a 4.5-Star average rating and a total of 19 total reviews
19 total reviews
By David B. on 12/13/19
Called at 9:28 tonight phone is still ringing 877 325 0180, not a peep over 14 mins.

By Ronnie S. on 08/03/19
crew did a professional good job. Thanks for your quick response.

By Ann Marie T. on 06/07/19
All points of this transaction were favorable. The team was proficient and professional from the scheduling of the appointment, to the receipt of the estimate through to the installation. It was a very positive customer experience.

By Brian M. on 06/06/19
I used this company to not only install my Home Generator but to perform its annual maintenance. Excellent field staff as well as office staff. Highly recommend!

By Cathy K. on 05/23/19
Progressive Service Company personnel are knowledgeable, friendly, and professional. They have helped us through HVAC failures, water damage restoration, and ordinary maintenance, and we are very happy with them.

By Mark M. on 05/11/19
Kraig was prompt, efficient and did a fine job replacing our outside GFI receptacle. I would be pleased to have him back if I needed any other electrical service.

By Brook A R. on 04/16/19
We hired Progressive to do an installation of a Generac house generator. it has been the worst experience of any company we have ever used. It has been two months and our yard is still torn up waiting for the final inspection. There has been no less than four vi...
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We hired Progressive to do an installation of a Generac house generator. it has been the worst experience of any company we have ever used. It has been two months and our yard is still torn up waiting for the final inspection. There has been no less than four visits from Progressive installers who have yet to get the installation right. We have failed two inspections and are waiting on a third. At one point progressive turned the equipment on believing the inspection was done and risked the safety of our home for several hours before they were sent back out to turn it off. I have called Samantha on multiple occasions asking for status. She does call back but we never seem to get anywhere. We have lost over 15 hours of work waiting on Progressive to come by and we still do not have a completed installation. I am embarrassed for this company and recommend customers use any other company available because Progressive is horrible.
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By Bon Eric San Pedro @home d. on 11/25/18
Kevin is the one who installed our over the range microwave. He is very Professional he called ahead of time and when he says he will be in at 25mins he is for sure will showed up in 25 minutes . And he is very entertaining while he installed full of energy. Progre...
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Kevin is the one who installed our over the range microwave. He is very Professional he called ahead of time and when he says he will be in at 25mins he is for sure will showed up in 25 minutes . And he is very entertaining while he installed full of energy. Progressive he got your back he got a good Customer Service and I will highly recommend you guys to orher customers.
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By Kevin Obrien @lowes i. on 11/23/18
Justin was very nice, friendly and knowledgeable, would use him again when the need arises.

By Ted Smith @lowes i. on 10/30/18
Tevin called when he was on his way and arrived on time. He is very courteous and did a thorough job installing the dishwasher and explaining the controls. He worked efficiently and very carefully.

By Susan Thorton @lowes i. on 10/29/18
Jeremy was so respectful and professional. He made sure his work was perfect and that I was happy prior to leaving. He also wore shoe covers in my home. I will defiantly call Progressive for future projects in our home and rental properties.

By Steve Inman @lowes i. on 09/16/18
It wasn’t an easy install because of some issues with flooring and plumbing but the Progressive folks hung in there with me and I couldn’t be more pleased with the results! Highly recommend doing business with these folks!

By Thomas Moore @ Lowes I. on 09/14/18
Office staff is very helpful. Always appreciated for that service. Dylan was very, very efficient. He did a great job.

By Vic Powers @lowes i. on 09/13/18
Very pleased with the service

By Lana Infanger @ Lowes I. on 08/23/18
Cody is so great and did a wonderful job. Would definitely recommend to anyone!

By Carolann Wiggs @lowes i. on 08/21/18
Prompt, quick installation, great work, and great customer service!

By Sally P. on 08/10/18
Gilbert gave excellent service!! I would like to have him return to service my heat and air when my check up is scheduled. Thanks

By Nancy D. on 07/30/18
The service was excellent.

By Eric M. on 07/28/18
Ashley was great!!! He knew what he was doing and gave great advice. Thanks!
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