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By John H. on 01/23/20
Kevin C. did an excellent job installing our new dishwasher. He hauled off our old unit and showed us how to operate the new one. He was able to do the entire job from start to finish in about 45 minutes. Very professional!!

By Lisa Y. on 01/23/20
Extremely professional and helpful! We are thankful for Cody's assistance with our bathroom remodel.

By Charles D. on 01/10/20
Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progress...
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Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progressive for appliance installs. Like
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By Craig B. on 12/24/19
Excellent service from start to finish... very through; they even checked prior Samsung installations to make sure they were done right

By Rick J. on 12/23/19
Jimmie provided excellent service mitigating my water leak. He is courteous a true professional.

By Alan S. on 12/20/19
Kevin performed exceptionally well with the installation of a microwave oven and toilet. He was quick, pleasant and went out of his way to be helpful. Kevin was the best!

By David B. on 12/13/19
Called at 9:28 tonight phone is still ringing 877 325 0180, not a peep over 14 mins.

By Mary L. on 12/09/19
Cody and Joey Did a perfect Job! They were so courteous! Went above and beyond to help! Difficult situation went smoothly! I would recommend them to anyone! Thank you Cody and Joey! Make sure you use Cody C

By Eric D. on 12/04/19
I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet,...
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I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet, installed the new one, and explained the installation warranty. I thought the toilet installation would take a lot longer but they were finished in no time, and I was able to make my meeting for work. If you need a toilet install, I highly recommend them.
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By Kimberly B. on 12/04/19
Extremely pleased with this team!! Were punctual and kind and very informative! Highly recommend!!

By Eileen F. on 12/02/19
Kevin C. was courteous, efficient, and overall did an excellent job. Thank you.

By Mary H. on 12/02/19
Kevin arrived on time and after assessing the work to be done, he promptly went to work removing the old dishwasher. He knew exactly what to do without having to glance at the installation manual before installing the new dishwasher. The dishwasher water hose deliv...
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Kevin arrived on time and after assessing the work to be done, he promptly went to work removing the old dishwasher. He knew exactly what to do without having to glance at the installation manual before installing the new dishwasher. The dishwasher water hose delivered with the dishwasher was broken. Fortunately, he had one on his truck so there was no downtime to go get another one. Kevin was professional and pleasant. When he finished the installation, although there was hardly any debris on the floor, he offered to clean it up. He gave me a quick demo of how to use the new dishwasher before he left. Kevin reflects well on Progressive Service as a company that offers a very high level of service to its customers.
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By Jim Moore- H. on 11/26/19
Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes ...
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Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes later and the CSR stated that the service tech got tied up on he call before mine. They stated that I would get a call when he was on the way. Well, 3 more hours had passed, my day was blown so I called and cancelled. By the way...it was now 3:56pm...I
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By Joseph L. on 11/23/19
Marcus Carter did a fantastic job installing dishwasher. Punctual to the minute, knowledgeable and friendly, answered all my questions, even showed me all the features like a car salesman. You can tell he’s a perfectionist.

By Leonard W. on 11/23/19
Noah M. of Progressive Service Company in Wake County, NC gets an A+ for his recent installation of a garbage disposal in our home in Raleigh. He was prompt, very polite, personable and knew his business in installing the disposal/incinerator. My wife and I salute...
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Noah M. of Progressive Service Company in Wake County, NC gets an A+ for his recent installation of a garbage disposal in our home in Raleigh. He was prompt, very polite, personable and knew his business in installing the disposal/incinerator. My wife and I salute Progressive Service Company for having such a responsible and professional technician on their staff. Leonard & Janet Wilson
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By LaTanya R. on 11/23/19
Excellent company

By Thomas E. on 11/14/19
5 star service. Great customer experience. Kevin C went above and beyond! Highly recommend.

By Kristina Trujillo S. on 11/14/19
Really helpful, super friendly, left no mess and installed dishwasher quickly. Great experience

By Kevin T. on 11/14/19
Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I ...
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Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I would definitely use and recommend Progressive service company for plumbing needs.
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By Kathy C. on 11/10/19
Best in class. Explained everything as it was done. Definitely will use them again
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Lisa B has a 5-Star average rating and a total of 116 total reviews
116 total reviews
I am a very proud mother of 3 young adults and a grandmother of 1 grandson. Any of my available time i spent with my family and close friends. I have worked in customer service for a few different companies for over 20 years. Progressive is by far the greatest company I have worked for!
By Jim Moore- H. on 11/26/19
Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes ...
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Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes later and the CSR stated that the service tech got tied up on he call before mine. They stated that I would get a call when he was on the way. Well, 3 more hours had passed, my day was blown so I called and cancelled. By the way...it was now 3:56pm...I
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By Barry W. on 03/28/19
Steve A was very prompt regarding arrival time as agreed upon per appointment. Very courteous and explained what the problem was and solution in quick detail. I was impressed

By Donnie Parker HomeServe- L. on 02/09/19
The tech was very knowledgeable and that made the job easy for me to understand

By Robert G. on 11/04/18
John is great. He arrived early, he identified the issue, fixed it and was on his way.

By Diane C. on 04/09/18
Excellent

By Chad Boulden HVAC I. on 02/20/18
Darryl, Lisa, Gene , Moses and Juan were incredible. Great experience from start to finish. Highly recommended.

By Pat Upton HVAC I. on 02/04/18
The crew was great. Tommy, however, was excellent! He showed up alone for the last day of the install (duct the new island hood, put up wall registers, and hard pipe the dryer duct). This was the day after the snow, when not even my contractor showed up! He even ha...
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The crew was great. Tommy, however, was excellent! He showed up alone for the last day of the install (duct the new island hood, put up wall registers, and hard pipe the dryer duct). This was the day after the snow, when not even my contractor showed up! He even had to go to get supplies he didn’t have on the truck. Super!
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By Michel A. on 01/05/18
Great service, very helpful in emergency, pipe busted and flooded ceiling. Their main concern was helping make the situation better and not gouging us for money.

By Cristina Flake HVAC I. on 10/19/17
I was very impressed with the Progressive Service Team. They installed a new HVAC system. Everyone was helpful from Lisa and Crystal in the office to all the team who worked for two whole days in the crawling space and attic of our home. We woke up to a heavenly warm house!

By Healthgrades Ashley C. on 10/11/17
Progressive is a great one-stop-shop for all your corporate office needs. We have used most their services and they are always professional and courteous. We have the same technicians, typically, working in our office so the staff recognizes them when they are he...
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Progressive is a great one-stop-shop for all your corporate office needs. We have used most their services and they are always professional and courteous. We have the same technicians, typically, working in our office so the staff recognizes them when they are here doing work. Whenever we have an emergency, they always come through with helping us get it fixed ASAP. Progressive offers competitive pricing, that the smaller companies can’t match. Thanks Progressive for all you do for your customers!
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By Barry H. on 10/06/17
***** and **** were great. They were on time and did a very professional job. ***** even mentioned other items that they could take care of and I had them do those also. Very pleased.

By Kevin Hoyle Electrical S. on 10/04/17
(no comment)

By Kristen OBerry HVAC I. on 09/18/17
****** *, ****** *** and **** were all terrific to work with on my recent purchase of a TRANE HVAC system. They were punctual and professional. It was a horribly hot day and the two guys worked through it to get my job done. It was a great experience.

By Cheryl Lambeth Electrical S. on 09/07/17
Chad C. came to my house and did a fantastic job with the electrical part of installing my new HVAC. He made sure everything was correct including wiring the electric breaker box. He was professional and friendly. Emily B. helped me by answering some of the que...
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Chad C. came to my house and did a fantastic job with the electrical part of installing my new HVAC. He made sure everything was correct including wiring the electric breaker box. He was professional and friendly. Emily B. helped me by answering some of the questions I had about registering the new HVAC system. She was kind and friendly and helpful. Lisa B. is was prompt in responding to my calls and answering my questions. She was professional. I would recommend Progressive to anyone needing the services they provide.
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By Jeff & Laura C. on 08/30/17
Had an emergency on a Sunday. Dispatched Brian quickly and he figured it out in like 15 minutes. We have had good work from him before.

By Susan K. on 08/13/17
Great Team: Lisa B and Joe S both on top of their game, Lisa B kept me constantly kept me informed on when the technician would be at my house. and Joe the technician was very efficient in repairing my air conditioner, informed me of what had to be done and told...
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Great Team: Lisa B and Joe S both on top of their game, Lisa B kept me constantly kept me informed on when the technician would be at my house. and Joe the technician was very efficient in repairing my air conditioner, informed me of what had to be done and told me the price. He also made sure the air conditioner was working when I left.
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By Susan Giron Electrical S. on 08/09/17
What a relief to find a company dedicated to customer service. When it's hot no one wants to be without Air and the guys at Progressive made it so easy to get things taken care off.

By Elizabeth Crenshaw D. on 08/08/17
Justin is a liar and a crook. He was 4 hours late and lied about a pressure valve, about the status of our radiant heat system and tried to upsell us into separating our water heater and converting to forced air. He told me that my water heater would explode and le...
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Justin is a liar and a crook. He was 4 hours late and lied about a pressure valve, about the status of our radiant heat system and tried to upsell us into separating our water heater and converting to forced air. He told me that my water heater would explode and leak into my house. I got a second opinion from Michaels and sons. They said several of the the things he told me could not possibly be true because the water heater would have exploded. They said it was obvious that Justin was trying to ypsell and that he must work partially off of commissions. AWFUL service at every step. I will never use progressive and I will always warn. Y friends and neighbors about you.
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By Carolina S. on 08/03/17
Our second experience with Progressive was as crisp as the first. You've got it going on!

By Blair Carlton Electrical S. on 07/30/17
Great company ❗ Very hard working and professional . Great results! Highly recommend
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