Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was so helpful and talked me through everything so that I could understand the process and what repairs would be needed subsequently. Jimmie was flexible and communicative. It was horrible to have so much damage to the house, but Jimmie made it bearable by being so kind and professional throughout the process. My family really appreciates Caleb and Jimmie—they made an otherwise horrible experience much better by their friendliness and quality work.
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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