I purchased a garbage disposal and had to have it professionally installed. Marcus telephoned me 30 minutes prior to his arrival to let me know his ETA. He arrived on time, in a uniform and his shoes were covered so as not to dirty my floor. He was friendly and professional. He completed the install quickly, cleaned up, took out the old disposal and gave me cards to contact him if there were any problems. I was very impressed with this company and Marcus' service. I would definitely recommend them and hire them again.
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Noah M. was great. Very professional and knew exactly what he was doing. I had purchased other toilet rings through Lowes and he told me they were good, but not useable in this situation. He took the time to explain why, what I should purchase when exchanging these. He also was not bothered by my grandson watching from a distance. He took the time to explain and show him how he removed the toilet and how he installed the new one. He cleaned up the work area and left nothing behind. I am going to be replacing two more toilets, and am going to request Lowes send Progressive Service Co., and Noah M. out again. I highly recommend both the company and plumber.
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Cody C. installed a new hot water heater for me and he did a great job! He and his apprentice partner were over in the morning to evaluate the 13/14 yr old broken unit and within a few hours we had purchased and installed a new system. He was fast, very clean, efficient and friendly. I certainly do not anticipate any problems with the new hot water system, but if there are any issues, I'll definitely be giving Progressive a call and hope Cody is the guy on the job. Love doing business with vendors that take pride in their work. Good job, guys. Thanks.
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Mike did a great job!! I recommend his service to anyone. Clean and professional. Awesome personality! He went above and beyond moving our large items that home depot told us were taken care of in the contract. Progressive has an awesome technician!! By the way the toilet and washer and dryer was moved for the flooring guys and hooked back up with virtually no down time. Thanks for a great customer experience!!
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I have never had a service be so prompt! They called to say that they would be at my home at 1:00 and they were here at 1:00. Cody was very organized and had the job finished in no time, left the area clean, and took away all the boxes and packing . I would hire them again ! Susan Maddox
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Excellent response time and service. This was for a water heater being down. Called late on a Friday night. Received a call from James within a short period. Confirmed he would be there first thing Saturday morning. Called when he was in route. Saturday, the home was hosting the gathering for the bride, bridal party, mother of the bride, and friends to prepare for a wedding. Water heater was replaced and functioning in time that the lost of hot water was not an issue. Very professional, responsive and in their communications.
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My experience with Progressive Service in removing my old water heater (which was extremely difficult because it was located on a shelf over my dryer and space was limited), and installing a new water heater went pretty good. Cody C. and his assistant Joey, were great at doing this maneuver. I was very satisfied with the way this was handled and will be using Progressive Service for any future issues I may have. Connie Bankert
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