I ordered a new toilet from the Lowe's in Pittsboro, NC. I was contacted by Progressive Service within two days to set up an installation, and the installer (Marcus) called about 20 minutes before he arrived within the window we had scheduled. Marcus arrived right when he said he would, and had my old toilet out and a new one installed before I even finished my coffee. He was super polite, super professional, very efficient, and did a great job. The new toilet area was left totally clean and caulked and working great. I will use these folks again for my next plumbing installation.
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Man, these guys are exceptional! From the start, Cody and Joey showed promptness and professionalism. Cannot say enough. With my bathroom flooring install, they were to come in and remove two commodes. Then the flooring installers do their, installing, then Joey and Cody return to install two new commodes. Pretty straight forward, yes? Well things, as things do, went awry. Timing is everything, and when the carpet installer was delayed (half day, didn't start until next day) I asked if they(Cody and Joey) could leave one commode intact (just in case) flooring was not completed in time. Meaning they (Cody and Joey) would have to come back the next day. Cody was quite understanding, having updated his company of the issue and receiving a reschedule date quickly. As the flooring install was ongoing, we noticed it would not be completed in time for rescheduled date. I called Cody with this information and again, was able to reschedule to the next morning. So, bright and early this very morning, Cody and Joey came back to complete their install. They got the final old commode out and opened the box to the new one...guess what?...Yep, it is broken! The "flange" where it sits on the floor bolt was shattered. Cody assures me that I can get a replacement and they will install it so we wouldn't have to reschedule to another day. Whew! Needless to say, they knocked out the one good commode while I hurried off to Home Depot(SHOUT-OUT ERIKA G.)where I had purchased everything. When I returned, they were finishing up the the first one, then were able to install the second. The whole experience was pleasant! Thank you for our wonderful new commodes!! Scott
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Cody and Joey did an amazing job taking care of my family and me when they came out to see why our new only 4 days old water heater was leaking. After checking to see what was doing on, we bought a defected water heater. They called the warranty company, they then had Cody and Joey return the water heater and come back with a new and install it. They were very professional and got the job down.
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My water heater went out in my house, we went out and bought a new one which after installing found out that it had a leak... So we called Progressive and they came out when they said they would be here spent a good part of the afternoon fixing the problem... We were very impressed with the service we received.... Cody and Joey were very professional and knowledgeable and we would definitely recommend their services!!!
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Noah M. came to the house to complete a plumbing reconnect after having countertops installed. Due to the location of the drain he needed to reconstruct the plumbing in order for the disposal to work. He went above and beyond all expectations, making multiple trips to Lowes, and spending almost 6 hours at the house. He was a pleasure to work with and would recommend his expertise.
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Great company with fantastic people from the office staff (Kimberly and Heather) to Noah the technician. All were extremely kind and professional. I will certainly recommend this company and tell people to ask for Noah. This is a great company and would rate it the highest star as possible. Thank you for the help and a special thanks to Noah as he did a great job.
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Noah was courteous and careful. He took the time to ensure his workspace was safe (electrical and water were off). He worked quickly but did not take short cuts. He was wise to ask my wife for her feedback before locking down the dishwasher. I would be happy to have Noah do another install in my home.
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I’ve been a progressive customer for more than 10 years. I placed a service call late Friday afternoon and the technician was there within an hour. Reggie Giltz diagnosed the problem in less than 30 minutes and restored service in under an hour. I was very pleased with the service and especially Reggie’s helpful approach. Technicians like Reggie are the reason I stick with Progressive.
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