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By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.

By Mike C. on 03/09/20
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.

By Gisela W. on 03/05/20
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND...
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JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
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By Kathy H. on 03/02/20
Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and conf...
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Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and confidently install our dishwasher. I want to commend Kevin C. for his outstanding service. He represents Progressive well with his strong work ethic and personable manner.
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By Ronald R. on 02/26/20
Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we ...
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Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we figured out how to set the clock on the microwave. Overall very pleased with his professionalism and politeness.
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By Erika M. on 02/26/20
Marcus C. installed my new water heater. His prompt, professional, and very knowledgeable. I would highly recommend him for service installation.

By Ed B. on 02/07/20
Fantastic

By anne j. on 02/06/20
the tech was not professional at all. oh yeah he came and everything to fix the sprayer on our kitchen sink. he told us he would have to look for a new one or order one and he would be in touch. Well he never got back in touch. how rude and unprofessional!!! i...
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the tech was not professional at all. oh yeah he came and everything to fix the sprayer on our kitchen sink. he told us he would have to look for a new one or order one and he would be in touch. Well he never got back in touch. how rude and unprofessional!!! i had to call the company and ask about the job and that's when they told me that he couldn't find a new one. if i hadn't of called nothing would of been said at all. we are done with progressive as we will take all of our business elsewhere since they hire unprofessional people to do jobs
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By Linda S. on 01/29/20
Awesome. Cody and Joey arrived early and completed the install expertly. Very professional and can do other faucet repairs I have procrastinated getting done. Gave me estimates, just need to phone headquarters to schedule this. Really appreciate these gentlemen and the work they do.

By Elsie S. on 01/28/20
Professional associates. Cleaned up all debris after job completed. Would recommend their services.

By John H. on 01/23/20
Kevin C. did an excellent job installing our new dishwasher. He hauled off our old unit and showed us how to operate the new one. He was able to do the entire job from start to finish in about 45 minutes. Very professional!!

By Lisa Y. on 01/23/20
Extremely professional and helpful! We are thankful for Cody's assistance with our bathroom remodel.

By Charles D. on 01/10/20
Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progress...
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Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progressive for appliance installs. Like
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By Craig B. on 12/24/19
Excellent service from start to finish... very through; they even checked prior Samsung installations to make sure they were done right

By Rick J. on 12/23/19
Jimmie provided excellent service mitigating my water leak. He is courteous a true professional.

By Alan S. on 12/20/19
Kevin performed exceptionally well with the installation of a microwave oven and toilet. He was quick, pleasant and went out of his way to be helpful. Kevin was the best!
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Select any employee to see all their reviews.

Progressive Team
Rating:
(38 total reviews)
Justin C
8 Years
Rating:
(31 total reviews)
Tim O
Rating:
(27 total reviews)
Darryl B
30 Years
Rating:
(25 total reviews)
Jonathan B
1 Year
Rating:
(25 total reviews)
Tevin E
Rating:
(22 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Emily B has a 5-Star average rating and a total of 90 total reviews
90 total reviews
By Mary J F. on 07/24/17
CJ and his helper showed up promptly to give me the estimate for the installation of a water filter.

By Linda L. on 07/20/17
I've been using Progressive Service Company ever since I moved to the Cary area and bought my 35 year old townhome. Things go wrong with an older home -- and mine is no exception, although I consider myself lucky; I've had Progressive out a couple of times to work ...
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I've been using Progressive Service Company ever since I moved to the Cary area and bought my 35 year old townhome. Things go wrong with an older home -- and mine is no exception, although I consider myself lucky; I've had Progressive out a couple of times to work on my HVAC, and they've also come out for an emergency plumping repair. I trust them. They take the time to explain whatever the problem is and they fix it. I don't know what I would do without them!! You can't go wrong with Progressive Service Company!!!
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By Barbara C. on 07/16/17
Outstanding service

By Jack R. on 07/11/17
We needed electrical work performed and Mike B. with Progressive Service Co. was GREAT! He was professional, thorough, and made some much-needed suggestions on lighting improvements--all were excellent. And Emily B. who answered the phone and scheduled Mike was s...
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We needed electrical work performed and Mike B. with Progressive Service Co. was GREAT! He was professional, thorough, and made some much-needed suggestions on lighting improvements--all were excellent. And Emily B. who answered the phone and scheduled Mike was superb to deal with. We will likely be Progressive customers forever. Way to go guys!
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By Debbie K. on 06/28/17
(no comment)

By Paul D. on 06/27/17
Brian was great. He investigated the problems with our electrical service and provided an economical solution.

By Tracy @Top of the p. on 06/26/17
I was very impressed with Brian G. He was at my house within an hour of being called for a sewage backup. When he got here it turned into a major job, the pipe was broken and had metal and roots in it. Brian then called Zack who arrived a short time later. Within 3...
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I was very impressed with Brian G. He was at my house within an hour of being called for a sewage backup. When he got here it turned into a major job, the pipe was broken and had metal and roots in it. Brian then called Zack who arrived a short time later. Within 3 hours we had a new pipe in the ground. They both had a great sense of humor which was needed at the time. Did I mention this was also during that horrible thunderstorm on Saturday? I couldn't recommend them any more highly. They were very professional and did a great job very quickly.
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By Gino P. on 06/24/17
We have used Progressive for our HVAC, plumbing, and electrical needs for the past 7 years since moving to this area. We obviously couldn't be more pleased. They are customer friendly always, priced fairly, and their technicians have all been superb. Recently, we n...
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We have used Progressive for our HVAC, plumbing, and electrical needs for the past 7 years since moving to this area. We obviously couldn't be more pleased. They are customer friendly always, priced fairly, and their technicians have all been superb. Recently, we needed electrical work done and David Benitez was our Progressive electrician...if you could have an electrician in your own family who you eagerly trust to do your electrical work, than ask for David.
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By Steve C. on 06/19/17
Clint was a wealth of information and checked over the complete electrical system. Then he conducted his work quickly and with no problems. I will definitely use Progressive again.

By Steve C. on 06/19/17
Had a cut line in yard which was identified quickly and repaired with no problems.

By Curtis K. on 06/14/17
Prompt to answer the phone, Travis arrived before the scheduled time had it repaired in less than a hour.

By Vanessa D. on 06/10/17
Um, no one ever showed up. I scheduled it on Thursday and no one came. I checked my email and saw that it had been rescheduled for the next day. What?! You guys couldn't even call and apologize and ask to reschedule? You just tell me when they'll be here via email?...
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Um, no one ever showed up. I scheduled it on Thursday and no one came. I checked my email and saw that it had been rescheduled for the next day. What?! You guys couldn't even call and apologize and ask to reschedule? You just tell me when they'll be here via email? The cherry on the cake is that your crew also didn't show up the next day. Wow! The worst customer service ever. Good luck!
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By Allie B. on 06/04/17
Progressive was able to get our over the range microwave installed the same day and did an amazing job keeping everything tidy! Loved the service!

By Eugene W. on 05/08/17
The is the second time I have used Progressive Service. Their technicians are knowledgable, polite neat and on time.

By Wayne Glenn @Durham Head S. on 05/01/17
I could not send a post any other way. Progressive has been providing quality electrical repair service for us now for about a year. They are always on-time, professional, with the work being done right the first time and their price are very competitive. It has be...
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I could not send a post any other way. Progressive has been providing quality electrical repair service for us now for about a year. They are always on-time, professional, with the work being done right the first time and their price are very competitive. It has been a great pleasure to work with their service techs and office staff. I give them five stars.
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By Andrea Olevano @. on 04/21/17
I was scheduled within 24 hours of calling by friendly and courteous staff. Gary came to my home to perform the service. I cannot praise him highly enough! He did the job efficiently with no mess, and was happy to explain what he was doing and why. Progressive Serv...
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I was scheduled within 24 hours of calling by friendly and courteous staff. Gary came to my home to perform the service. I cannot praise him highly enough! He did the job efficiently with no mess, and was happy to explain what he was doing and why. Progressive Service will be the only company I call in the future, and I will definitely request Gary for the service!
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By Pamela D. on 04/14/17
(no comment)

By Andrew Haight Electrical P. on 04/07/17
Job well done.

By Barbara C. on 04/05/17
If you need work done on your heating or ac, call Progressive Services and ask for Bobby H. He is very knowledgeable and trustworthy. Goes above and beyond and takes the time to explain things and show you things that may need repairing.

By Collin J. on 03/10/17
Tim was efficient and very helpful. We call progressive for all of our Plumbing and HVAC needs.
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