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By Lee S. on 09/21/20
Marcus is a true professional. He did an incredible installation job, was thoughtful, meticulous and obviously knew what he was doing. He exceeded our expectations on every level. Highly recommended!!

By Elizabeth M. on 09/08/20
Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was s...
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Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was so helpful and talked me through everything so that I could understand the process and what repairs would be needed subsequently. Jimmie was flexible and communicative. It was horrible to have so much damage to the house, but Jimmie made it bearable by being so kind and professional throughout the process. My family really appreciates Caleb and Jimmie—they made an otherwise horrible experience much better by their friendliness and quality work.
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By Renee H. on 08/15/20
Marcus C called to advise of his arrival and was right on time. He proceeded to remove & replace the old toilet quickly and efficiently. He has a very friendly demeanor too!

By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By Emma H. on 05/10/20
Jonathan was friendly, professional and punctual. He made himself available via email after hours and he walked me through the step by step process of the insulation of my hot water tank. I was very satisfied and have referred them to others.

By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.

By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Darryl B has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
25 total reviews
Hi, I’m Darryl Boswell, Commercial/Residential HVAC estimator for Progressive Service Co. Also supervise the installation of what you purchase.
By michael c. on 11/05/19
darryl, and his crew (three gentlmen) were the best . whole house heat and air, and it was cold outside.start at 9am finish at 5pm.everything works and they did what had to be done.it is all new and works great. JUST LIKE IN THE OLD DAYS------------------------THAN...
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darryl, and his crew (three gentlmen) were the best . whole house heat and air, and it was cold outside.start at 9am finish at 5pm.everything works and they did what had to be done.it is all new and works great. JUST LIKE IN THE OLD DAYS------------------------THANK YOU ALL PS. LISA IN THE OFFICE KNOWS TAKES ALL THE WOORIES OUT OF HAVING NO HEAT . THANK YOU.
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By Chad Boulden HVAC I. on 02/20/18
Darryl, Lisa, Gene , Moses and Juan were incredible. Great experience from start to finish. Highly recommended.

By Pat Upton HVAC I. on 02/04/18
The crew was great. Tommy, however, was excellent! He showed up alone for the last day of the install (duct the new island hood, put up wall registers, and hard pipe the dryer duct). This was the day after the snow, when not even my contractor showed up! He even ha...
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The crew was great. Tommy, however, was excellent! He showed up alone for the last day of the install (duct the new island hood, put up wall registers, and hard pipe the dryer duct). This was the day after the snow, when not even my contractor showed up! He even had to go to get supplies he didn’t have on the truck. Super!
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By Cristina Flake HVAC I. on 10/19/17
I was very impressed with the Progressive Service Team. They installed a new HVAC system. Everyone was helpful from Lisa and Crystal in the office to all the team who worked for two whole days in the crawling space and attic of our home. We woke up to a heavenly warm house!

By Robert Makowsky HVAC I. on 07/13/17
Great experience with the install team. Nice guys, very professional, were on time, did the job quickly, and cleaned up so that you could not tell they were ever there.

By Charles Keeling HVAC I. on 06/13/17
The PSC install team who installed my new HVAC system yesterday consisted primarily of ***** and ***** (sp?) with help from an electrician, and I could not have asked for a more experienced, professional, or conscientious team. They arrived on time, they took out t...
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The PSC install team who installed my new HVAC system yesterday consisted primarily of ***** and ***** (sp?) with help from an electrician, and I could not have asked for a more experienced, professional, or conscientious team. They arrived on time, they took out the old system, and before I knew it they had my new furnace, air conditioner, and thermostat installed and up and running. They wasted no time and stayed busy the whole time, their demands on the homeowner (me) were minimal, they were friendly and easy to work with, and ***** patiently explained the operation of the thermostat to me and even cut out the serial numbers and model numbers for the new equipment he had installed from the boxes they came in to make it easier for me to register the equipment with Trane. ***** and ***** are worth their weight in gold, if you ask me they are truly worthy ambassadors for Progressive Service Company in the Raleigh area. And on the sales end, *** gave me the lowest quote for a new system of any Trane dealer in the area, for which I am appreciative as a cost-conscious customer. I expect this new system to qualify for a $300 energy efficiency rebate from Duke Energy, once Progressive submits the proper paperwork to Duke Energy on my behalf.
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By Bill Beatty HVAC I. on 06/07/17
Great experience from reviewing the existing conditions, recommending equipment, preparing a (professional proposal, and performing on the installation. I highly recommend these good folk! **

By Gary Gross HVAC I. on 05/31/17
Very happy I decided to go with progressive service company. I shopped around and decided to give them my business.

By Gian Hasbrock HVAC I. on 05/20/17
****** at Progressive HVAC was truly outstanding in identifying the best solution for our needs. I would definitely recommend ****** and Progressive HVAC.

By Daniel O'Neal HVAC I. on 04/20/17
Progressive installed new HVAC unit for upstairs. Installer, Darryl B.,came to my home on Friday to evaluate and installed new unit on Wednesday. All personnel were very friendly and kept me informed as to each step they were undertaking. I highly recommend Progres...
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Progressive installed new HVAC unit for upstairs. Installer, Darryl B.,came to my home on Friday to evaluate and installed new unit on Wednesday. All personnel were very friendly and kept me informed as to each step they were undertaking. I highly recommend Progressive Services. Very professional and courteous.
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By Frances Battle HVAC I. on 03/30/17
We first used Progressive last August because my 90 year old mother needed a new HVAC system. Then 8 months later my husband and I needed a new HVAC system in our home. We called Progressive because of our previous very positive experience. The service was once aga...
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We first used Progressive last August because my 90 year old mother needed a new HVAC system. Then 8 months later my husband and I needed a new HVAC system in our home. We called Progressive because of our previous very positive experience. The service was once again excellent! We could not be happier and will use Progressive for all of our service needs. Thanks Daryl and team!
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By Jamie Senter HVAC I. on 03/12/17
had my complete system replaced... first of all there were pressure into buying anything. i got my quote and he said we hope to hear from you. my neighbor suggest them for work after the did the same service. i am happy with the replacement of my unit. cleaned up a...
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had my complete system replaced... first of all there were pressure into buying anything. i got my quote and he said we hope to hear from you. my neighbor suggest them for work after the did the same service. i am happy with the replacement of my unit. cleaned up after themselves. i am 100% happy and will be using them again if something happens. all i can say is thank you for great work... 100% recommended
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By Jennifer Baker HVAC I. on 02/22/17
I've always had a great experience with this company and when our new house needed some TLC, I knew who to call. On time service; friendly, capable technicians; work done in a timely manner - I feel we are in good hands. Great work as always. We had to have a new H...
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I've always had a great experience with this company and when our new house needed some TLC, I knew who to call. On time service; friendly, capable technicians; work done in a timely manner - I feel we are in good hands. Great work as always. We had to have a new HVAC unit and ducting installed. The team was on time, courteous, knowledgeable and we couldn't be happier. Thank you Progressive!
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By Andrew Halasz HVAC I. on 02/09/17
Compliments to the entire Progressive Service Co. crew. They worked together to complete installation of a new furnace, A/C and heat pump as promised without any delays or surprise charges. Professional installation and complete clean-up. Special thanks to Darryl w...
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Compliments to the entire Progressive Service Co. crew. They worked together to complete installation of a new furnace, A/C and heat pump as promised without any delays or surprise charges. Professional installation and complete clean-up. Special thanks to Darryl who followed up with every aspect of the installations.
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By Neil Krebs HVAC I. on 02/06/17
Installed new replacement air conditioner - outside condenser, interior evaporation coil, refrigerant lines, new programmable thermostat - with professional care and minimal disruption to family environment. They were courteous, careful and offered whatever extra h...
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Installed new replacement air conditioner - outside condenser, interior evaporation coil, refrigerant lines, new programmable thermostat - with professional care and minimal disruption to family environment. They were courteous, careful and offered whatever extra help was needed to complete the installation. The final result met and exceeded our expectation. There are many companies that can provide the same equipment, but Progressive Service also provides experienced personnel who go the extra mile and more, to provide customer satisfaction. I would recommend them to anyone. Incidentally, their cost was below other competing companies.
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By Linda Kornberg HVAC I. on 02/05/17
I have received such outstanding service from Progressive that I just hired them to replace my furnace. I feel confident that I will continue to remain just as positive.

By Bill Pecic HVAC I. on 01/17/17
Darryl B. is outstanding. Thorough, professional, and focused on providing quality work and service.

By Larry Haddix HVAC I. on 01/10/17
This was my second replacement of my heating and cooling system in 2 years. (Upstairs system gave out last year) Darryl gave me plenty of options and let me come to a decision on my own time while researching different options. Once I made the choice Tyler was ab...
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This was my second replacement of my heating and cooling system in 2 years. (Upstairs system gave out last year) Darryl gave me plenty of options and let me come to a decision on my own time while researching different options. Once I made the choice Tyler was able to beat the weather and get the system installed in just two days in front of the snow. They were great to work with both times.
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By Lloyd Fleisher HVAC I. on 12/26/16
Both Brandyn and Clint were polite and knowledgeable. I highly recommend them.

By Andy Jackson HVAC I. on 12/14/16
This is the second encounter we have had with Progressive and both experiences have been great. On time, courteous, efficient Will not hesitate to call on them again, should the situation arise.
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