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By Lawtey G. on 11/03/20
I've already submitted a review, but I'll reiterate that Tevin was professional, clearly experienced, and very pleasant.

By Sonja M. on 10/26/20
I had the pleasure of receiving excellent service from Andrew S. and Terrence M. These young men were such sweet and patient professionals. I did not have the necessary equipment to complete the installation of the faucet and these young men left and came back afte...
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I had the pleasure of receiving excellent service from Andrew S. and Terrence M. These young men were such sweet and patient professionals. I did not have the necessary equipment to complete the installation of the faucet and these young men left and came back after my mother went to the store and purchased the equipment needed to finish the job. I am so grateful that they were understanding and patient. Thank you Andrew and Terrence for going above and beyond!!!! Great job!!!!
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By Dow H. on 10/16/20
Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was her...
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Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was here when he said he would be. I would definitely recommend him and this company.
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By Jean on 10/09/20
AAA service from Cody C

By Michael R. on 10/08/20
The team was amazing! I can’t remember the plumbers name but, shouldn’t be hard to figure out because he was 6’9”. Despite him being a large man he was very nice and professional. Walked me through everything and did a amazing job. Caleb Hempphill brought a...
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The team was amazing! I can’t remember the plumbers name but, shouldn’t be hard to figure out because he was 6’9”. Despite him being a large man he was very nice and professional. Walked me through everything and did a amazing job. Caleb Hempphill brought a team and really made me feel relieved after they got all the water cleaned up from our ceiling. The whole team was great but, those two will have me recommending progressive service to all my neighbors and friends! Thanks again guys!
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By Lee S. on 09/21/20
Marcus is a true professional. He did an incredible installation job, was thoughtful, meticulous and obviously knew what he was doing. He exceeded our expectations on every level. Highly recommended!!

By Elizabeth M. on 09/08/20
Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was s...
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Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was so helpful and talked me through everything so that I could understand the process and what repairs would be needed subsequently. Jimmie was flexible and communicative. It was horrible to have so much damage to the house, but Jimmie made it bearable by being so kind and professional throughout the process. My family really appreciates Caleb and Jimmie—they made an otherwise horrible experience much better by their friendliness and quality work.
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By Renee H. on 08/15/20
Marcus C called to advise of his arrival and was right on time. He proceeded to remove & replace the old toilet quickly and efficiently. He has a very friendly demeanor too!

By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Jacquelyn O. on 07/14/20
no comment

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By Emma H. on 05/10/20
Jonathan was friendly, professional and punctual. He made himself available via email after hours and he walked me through the step by step process of the insulation of my hot water tank. I was very satisfied and have referred them to others.

By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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(877) 325-0180

Select any employee to see all their reviews.

Jeremy F
2 Years
Rating:
(65 total reviews)
Cody C
Rating:
(63 total reviews)
CJ K
Rating:
(54 total reviews)
Dylan M
2 Years
Rating:
(47 total reviews)
Clint F
10 Years
Rating:
(40 total reviews)
James F
14 Years
Rating:
(40 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Crystal W has a 5-Star average rating and a total of 83 total reviews
83 total reviews
By Sonya B. on 07/18/17
Excellent experience w/ heating & AC services. *** *** is a superior representative of Progressive.

By Edward E. on 07/17/17
Have had Progressive do some plumbing work for me in the past so when my AC people ( Triangle Mechanics) baled on me and left me high and dry during a heat wave, with no or little AC I called Progressive. Im so glad I did! The office people were so nice and sent Tr...
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Have had Progressive do some plumbing work for me in the past so when my AC people ( Triangle Mechanics) baled on me and left me high and dry during a heat wave, with no or little AC I called Progressive. Im so glad I did! The office people were so nice and sent Travis out who solved my problem quickly and got my house cool again! Progressive is now the only people Ill call for my plumbing or HVAC needs! Thanks SOOO much! Ed Edlund...
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By Danny Ashman / Geneva M. on 07/12/17
Very fast, efficient and professional service. Joe S. was very good at explaining what he was doing, the problems he found and up front on the costs involved to fix the problem with the a/c system. Very pleased with the communication and work done from all company contacts!

By Debbie K. on 06/28/17
(no comment)

By Ruthann P. on 06/19/17
I was very impressed with the service of noth Crystal and Skyler. Crystal aided me in setting up an appointment day/time and what would happen. Skyler was right on time. Went right to the unit to figure out what was going on. Turned out there was more going on than...
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I was very impressed with the service of noth Crystal and Skyler. Crystal aided me in setting up an appointment day/time and what would happen. Skyler was right on time. Went right to the unit to figure out what was going on. Turned out there was more going on than orig thought. He is coming back tonight to be as accurate as possible. Keep these two. They are excellent employees. I would recommend recommend your company if asked. We'll see what happens tonight. Hopefully good news.
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By Charles F. on 06/15/17
From the schedulers and dispatchers, to field service to sales people, Progressive in Raleigh is fantastic. I've been using them for two years now and they always are prompt, courteous and solve any problems I have.

By Felicia S. on 06/15/17
Travis was prompt and quickly solved my A.C. problem.A team full of integrity and never over charging. I have used your company for 5 years now.Thanks.. and thanks for helping the friends I have refered as well.

By Felicia S. on 06/15/17
I have used Progressive for about 5 years now for annual service.The staff who take the request are very kind and find the quickest appointment to fit your needs.They arrive in the service window time frame given when you make the service request.The service person...
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I have used Progressive for about 5 years now for annual service.The staff who take the request are very kind and find the quickest appointment to fit your needs.They arrive in the service window time frame given when you make the service request.The service person is always respectful while in your home.Last visit I had Travis, he knew exactly what was wrong right away.The team will only suggest exactly what YOU need with fair prices.I never have to worry if they are lying as they have deep integrity as a company. I have referred several friends who have all been happy.One friend had them install a new heating and air system.She found them to be the best price from all other bids she obtained.You can depend on this company for excellent service ! Thanks Progressive
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By Curtis K. on 06/14/17
Prompt to answer the phone, Travis arrived before the scheduled time had it repaired in less than a hour.

By Ann M. on 06/13/17
The service technician was awesome. He came earlier than I anticipated, was courteous, and gave me tips on how to maintain my HVAC system better. I was very pleased !

By Tamitha W. on 05/30/17
Very knowledgeable technicians.

By William M. on 05/17/17
No problems with either.

By Jeff White @. on 05/17/17
My main issue is that upon a bit more research, Progressive charges about 30% more than other companies. Last week we had a water heater replaced and we charged $2700 ( $2500+tax). After researching around and factoring code upgrades ext..everyone else priced it at...
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My main issue is that upon a bit more research, Progressive charges about 30% more than other companies. Last week we had a water heater replaced and we charged $2700 ( $2500+tax). After researching around and factoring code upgrades ext..everyone else priced it at $1800-$2000. Yesterday I was quoted $108 lb for freon. I had work completed on another house I own- a little larger than this one, and the HVAC systems are the same age- I paid $75 per lb. While the service is good, the 30% price difference makes it untenable
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By Michelle D. on 05/13/17
First time using this company. They were flexible with my schedule, came out same day and problem solved without a lot of expense. Staff was friendly, the field tech Travis was knowledgeable and polite. If I have a need in the future I will use this company again.

By Eugene W. on 05/08/17
The is the second time I have used Progressive Service. Their technicians are knowledgable, polite neat and on time.

By Christopher K. on 05/04/17
We recently had maintenenance serving for our HVAC...the Progressive Team is FANTASTIC. Crystal called to inform us of our tech's arrival time and Skyler was thorough and efficient in servicing our unit, answered all of our questions in detail and provided an in de...
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We recently had maintenenance serving for our HVAC...the Progressive Team is FANTASTIC. Crystal called to inform us of our tech's arrival time and Skyler was thorough and efficient in servicing our unit, answered all of our questions in detail and provided an in depth report, as requested. Skyler also was quite personable and accomadating , on a personal level. We were quite pleased with the professional services we received, from the Progressive Team. We have just renewed our maintenance contract for continued servicing. Thanx,Progressive! Chris and Donna Kurtz
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By Rebecca P. on 05/03/17
Trevor was great! I felt like he was honest with his assessment and recommendations of our air conditioning unit. Respectful, knowledgeable, and quick.

By Beverly S. on 04/28/17
I have been with Progressive since I bought my house. I have utilized every service; HVAC, Plumbing, Electrical THEY GET THE JOB DONE! Recently, I was having an issue with an 11 year old dual pak Trane HVAC system. Not one, not two, but on the third visit, it was f...
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I have been with Progressive since I bought my house. I have utilized every service; HVAC, Plumbing, Electrical THEY GET THE JOB DONE! Recently, I was having an issue with an 11 year old dual pak Trane HVAC system. Not one, not two, but on the third visit, it was figured out. The real story here is that there was no explanation for what was happening, and I was on site while the troubleshooting was going on. ******* and ***** helped me through setting up appointments, extremely understanding and pleasant. Two of the vists, ****** was onsite friendly, knowledgeable and competent; the unit behaved the entire time, no faults. By the third visit, *** ** was here just long enough that he figured out the thermostat unit needed to be replaced. Learned ALOT from him today and a GREAT guy! In summary, ******* was behind the scenes the entire time and if it weren't for his understanding, I would probably be with another company by now. GREAT GROUP OF PEOPLE AND COMPANY!!!
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By Kristen H. on 04/11/17
*** came out to do our annual HVAC spring maintenance. He was courteous, thorough and trustworthy. He involved me in the process while recommending a certain repair. He did not try to upsell me on anything, something I've unfortunately gotten accustomed too with various repairmen.

By Andrew Haight Electrical P. on 04/07/17
Job well done.
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