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By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.

By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.

By Mike C. on 03/09/20
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.

By Gisela W. on 03/05/20
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND...
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JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
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By Kathy H. on 03/02/20
Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and conf...
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Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and confidently install our dishwasher. I want to commend Kevin C. for his outstanding service. He represents Progressive well with his strong work ethic and personable manner.
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By Ronald R. on 02/26/20
Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we ...
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Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we figured out how to set the clock on the microwave. Overall very pleased with his professionalism and politeness.
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Cody N has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
19 total reviews
By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By Linda S. on 01/29/20
Awesome. Cody and Joey arrived early and completed the install expertly. Very professional and can do other faucet repairs I have procrastinated getting done. Gave me estimates, just need to phone headquarters to schedule this. Really appreciate these gentlemen and the work they do.

By Susan M. on 10/22/19
I have never had a service be so prompt! They called to say that they would be at my home at 1:00 and they were here at 1:00. Cody was very organized and had the job finished in no time, left the area clean, and took away all the boxes and packing . I would hire th...
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I have never had a service be so prompt! They called to say that they would be at my home at 1:00 and they were here at 1:00. Cody was very organized and had the job finished in no time, left the area clean, and took away all the boxes and packing . I would hire them again ! Susan Maddox
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By Anna M. on 10/15/19
I recently used the plumbing services of progressive service company tech: Cody C. Was fantastic! Cody very professional, dedication and easy to work. Thanks again!!! I will recommend your company and him! Great job!

By Lynn G. on 08/29/19
Cody and Joey did an amazing job taking care of my family and me when they came out to see why our new only 4 days old water heater was leaking. After checking to see what was doing on, we bought a defected water heater. They called the warranty company, they then ...
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Cody and Joey did an amazing job taking care of my family and me when they came out to see why our new only 4 days old water heater was leaking. After checking to see what was doing on, we bought a defected water heater. They called the warranty company, they then had Cody and Joey return the water heater and come back with a new and install it. They were very professional and got the job down.
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By Nancy K. on 08/27/19
My water heater went out in my house, we went out and bought a new one which after installing found out that it had a leak... So we called Progressive and they came out when they said they would be here spent a good part of the afternoon fixing the problem... We we...
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My water heater went out in my house, we went out and bought a new one which after installing found out that it had a leak... So we called Progressive and they came out when they said they would be here spent a good part of the afternoon fixing the problem... We were very impressed with the service we received.... Cody and Joey were very professional and knowledgeable and we would definitely recommend their services!!!
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By Towanda C. on 08/14/19
Thanks for great service technicians and an excellent job installing my kitchen faucet w/sprayer and garbage disposal perfectly. It was my first time experience with your company business ever. I'm satisfied and enjoy with my new items! :-)

By HE S. on 05/01/19
AWFUL! Cody has no concept of Customer Service. I too am in a business where our Customer Service makes us 1. I will Never use nor will I ever recommend Progressive Service Company due to my one negative experience with Cody.

By Douglas F. on 04/26/19
Cody was set to come a day scheduled to install a kitchen faucet . I also had a kitchen counter top installed the same day & was told I needed to wait 24 hrs before the faucet could be Installed. Cody had no problem rescheduling for the next day. He called me t...
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Cody was set to come a day scheduled to install a kitchen faucet . I also had a kitchen counter top installed the same day & was told I needed to wait 24 hrs before the faucet could be Installed. Cody had no problem rescheduling for the next day. He called me the next morning to let me know he was on his way. He did a great job installing the faucet and education me what I needed to do for maintenance. Nice guy. Great job!
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By Nicolae Andrei P. on 01/17/19
Good interaction with Cody, who is professional, skillful, and honest. Solved my problem and saved me money. Thanks

By Edie Libby @home d. on 10/31/18
From our first phone call to Cameron at Progressive,through the completion of the installation of our new dishwasher by Cody, we received excellent service. I’m keeping their card on file for any further needs in our home!

By James S. on 10/19/18
Cody was exceptional!!

By Michael W. A. on 10/18/18
TO: PROGRESSIVE SERVICE COMPANY DATE: OCTOBER 15, 2018 FROM: MIKE & ERIN ALLEN SUBJECT: PLUMBING WORK Hello. My wife and I would like to let you know that we had some plumbing work (New toilet installation) do...
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TO: PROGRESSIVE SERVICE COMPANY DATE: OCTOBER 15, 2018 FROM: MIKE & ERIN ALLEN SUBJECT: PLUMBING WORK Hello. My wife and I would like to let you know that we had some plumbing work (New toilet installation) done by your company on Monday afternoon, October 08, 2018. First of all, I purchased a new American Standard Toilet at the local Home Depot, 210 Eastwood Road in Wilmington, NC. I made the purchase in person at the store on October 04, 2018. We had nothing but absolute trouble with the cash purchase, and setting up the installation. The employees that I dealt with were a nightmare to work with. I paid for the new toilet, and, all of the installation charges that they required. Although I had placed the new toilet box on a cart and took it up front to pay and set up the install, I was advised that I could not take it with me by store policy, and, that the install contractor would pick it up. This, I later found out from the store manager was not so, and, that I should have taken it with me. This whole purchase and installation part (on Home Depot’s part) was badly handled on their part. Now, to the good part. Your local representative called me to set up the installation. Unfortunately, I did not get her name, but, she was most pleasant and professional, and the installation was set up for Monday October 08, 2018, in the afternoon, between 3:30 – 5:00. At 3:00, I received a phone call from the installers that they were on the way. They arrived about 3:15 PM. Their names were Cody and Frank. They were very accommodating, friendly, professional and great to work with. After removing the old toilet, they opened the new toilet box, only to discover that the bottom portion of the toilet was cracked/broken. They said that they would go back to the Home Depot to get a replacement. I asked them to wait a few minutes while I called the Manager at the store. Once I had her on the phone, (she was aware of the problems that I had with the purchase and installation set-up), I told her the new problem and requested that she have someone find a new toilet, check it to make sure that it was in good condition, and have it waiting up front for Cody and Frank when they arrived. Cody and Frank left, and, in a very short time, returned to my house to complete the installation. They finished around 4:50 PM. They left the work area spotless. Again, Cody and Frank were extremely professional, friendly and, I feel that they are both an asset to your company. It is rare today, unfortunately, to run across service professionals that put this much effort in to doing a great job, even with the problems that I encountered with Home Depot, Cody and Frank, we believe, went way above and beyond what you normally expect in such endeavors. We will definitely call on your company with any further plumbing, electrical and any other services that you provide, that we need. We will also pass along and recommend your company to all family and friends that need your type of service. It is our hope that you will pass this letter both up the chain, and, to Cody and Frank for their great work. Sincerely, Michael and Erin Allen 2329 Sapling Circle Wilmington, NC 28411
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By Edie L. on 10/17/18
Cody called ahead to make sure we were home and expecting him. He arrived exactly when he said he would and proceeded to unbox and install our dishwasher that we had purchased from Home Depot on line. He talked with my husband as he was installing, while doing an...
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Cody called ahead to make sure we were home and expecting him. He arrived exactly when he said he would and proceeded to unbox and install our dishwasher that we had purchased from Home Depot on line. He talked with my husband as he was installing, while doing an excellent job of the installation. I am very impressed with his work and will keep his business card for future use. Cody is to be commended!
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By Sandra W. on 09/23/18
I am very pleased with the install of our new commode. Our installer Cody was very efficent from the install to the clean up. It was easy to see that he takes pride in a job well done!

By Lana Infanger @ Lowes I. on 08/23/18
Cody is so great and did a wonderful job. Would definitely recommend to anyone!

By Marie C. on 07/21/18
Cody and Kevin were very professional, knowledgeable and helpful. I would highly recommend them and are hoping they are able to install our new dishwasher and other appliances when they are delivered next month. They came to install a new range and they did an excellent job.

By Jim m. on 06/19/18
Progressive Service was contracted Home Depot. They arrived on time and were very organized and efficient. They did the job as planned and cleaned-up. These guys were strong, fit and prepared. I would call them again.
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