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By Sonja M. on 10/26/20
I had the pleasure of receiving excellent service from Andrew S. and Terrence M. These young men were such sweet and patient professionals. I did not have the necessary equipment to complete the installation of the faucet and these young men left and came back afte...
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I had the pleasure of receiving excellent service from Andrew S. and Terrence M. These young men were such sweet and patient professionals. I did not have the necessary equipment to complete the installation of the faucet and these young men left and came back after my mother went to the store and purchased the equipment needed to finish the job. I am so grateful that they were understanding and patient. Thank you Andrew and Terrence for going above and beyond!!!! Great job!!!!
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By Dow H. on 10/16/20
Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was her...
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Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was here when he said he would be. I would definitely recommend him and this company.
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By Jean on 10/09/20
AAA service from Cody C

By Michael R. on 10/08/20
The team was amazing! I can’t remember the plumbers name but, shouldn’t be hard to figure out because he was 6’9”. Despite him being a large man he was very nice and professional. Walked me through everything and did a amazing job. Caleb Hempphill brought a...
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The team was amazing! I can’t remember the plumbers name but, shouldn’t be hard to figure out because he was 6’9”. Despite him being a large man he was very nice and professional. Walked me through everything and did a amazing job. Caleb Hempphill brought a team and really made me feel relieved after they got all the water cleaned up from our ceiling. The whole team was great but, those two will have me recommending progressive service to all my neighbors and friends! Thanks again guys!
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By Lee S. on 09/21/20
Marcus is a true professional. He did an incredible installation job, was thoughtful, meticulous and obviously knew what he was doing. He exceeded our expectations on every level. Highly recommended!!

By Elizabeth M. on 09/08/20
Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was s...
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Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was so helpful and talked me through everything so that I could understand the process and what repairs would be needed subsequently. Jimmie was flexible and communicative. It was horrible to have so much damage to the house, but Jimmie made it bearable by being so kind and professional throughout the process. My family really appreciates Caleb and Jimmie—they made an otherwise horrible experience much better by their friendliness and quality work.
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By Renee H. on 08/15/20
Marcus C called to advise of his arrival and was right on time. He proceeded to remove & replace the old toilet quickly and efficiently. He has a very friendly demeanor too!

By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Jacquelyn O. on 07/14/20
no comment

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By Emma H. on 05/10/20
Jonathan was friendly, professional and punctual. He made himself available via email after hours and he walked me through the step by step process of the insulation of my hot water tank. I was very satisfied and have referred them to others.

By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.
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Select any employee to see all their reviews.

Jeremy F
2 Years
Rating:
(65 total reviews)
Cody C
Rating:
(63 total reviews)
CJ K
Rating:
(54 total reviews)
Dylan M
2 Years
Rating:
(47 total reviews)
James F
14 Years
Rating:
(40 total reviews)
Clint F
10 Years
Rating:
(40 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Christine S has a 5-Star average rating and a total of 99 total reviews
99 total reviews
I am a actively involved mother of 3. In my spare time I enjoy coaching various sports in my community and spending as much time with my family as I can. I have been in Customer Service for 18 years.
By DAle Poole @. on 04/17/18
great

By Tony Habit @Lowes I. on 04/14/18
Plusses, on time, professional and competent. Minus, left debris around the work site. Goal should be to leave each site in better shape than when service began.

By Worley Minton @Lowes I. on 04/12/18
Everyone was great! Mike was awesome. He fully checked the operations of the dishwasher before he left. He was very professional and thorough. I could not have asked for a better install crew. Highly recommend everyone.

By Phillip Thomas @Lowes I. on 04/09/18
I had two toilets installed that were purchased from Lowe's. The installer was on time, very professional and did an excellent job including the removal of the old toilets and clean up.

By Damon Evans @Lowes I. on 04/05/18
Prompt on time service. The technician was very professional. They installed a microwave. I Highly recommended for any service needs

By Ken Whitfield @Lowes I. on 03/31/18
Rivers and his assistant, Kevin, did an excellent job installing my two new toilets. It was a more complicated job than expected, but they found a good solution!

By Hunter Lumsden @Lowes I. on 03/30/18
We had a dishwasher installed by Progressive Service Company in a renovation project. We had to delay the installation several times due to various other things that did not get done as scheduled but they were very patient about the delays and kept in contact with...
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We had a dishwasher installed by Progressive Service Company in a renovation project. We had to delay the installation several times due to various other things that did not get done as scheduled but they were very patient about the delays and kept in contact with us often for updates. When we were finally ready for the install their technician Cody came out and did an outstanding job......clean, neat, and explained the operation of the dishwasher. Highly recommend this company and will not hesitate to use them again.
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By Shawn Connally @Lowes I. on 03/28/18
VARY GOOD

By Pat Hickman @. on 03/27/18
Cody kept me apprised of his anticipated arrival time. He was very knowledgeable in installing the dishwasher. He was able to quickly remove the old washer and install the new one very quickly and efficiently. He answered any question I had. He showed respect ...
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Cody kept me apprised of his anticipated arrival time. He was very knowledgeable in installing the dishwasher. He was able to quickly remove the old washer and install the new one very quickly and efficiently. He answered any question I had. He showed respect and was very pleasant. He is an asset to the company.
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By Joyce Brennan @Lowes I. on 03/25/18
Progressive Service did a great job of keeping us informed and service technician was excellent.

By Rebekah Davis @Lowes I. on 03/25/18
I was very satisfied with my toilet installation. Awesome service company.

By FRANCES R. on 03/22/18
Progressive rep, Kevin, told me that my existing drainage system for new dishwasher was not suitable, even though it had been used for 35+ years. Therefore, no work was done. So I have no real opinion of your services.

By VINCE D. on 03/21/18
Jeremy, Nick and Kalston were outstanding as well as the office staff I interacted with.

By Seth Rolfe @Lowes I. on 03/21/18
Ordered a dishwasher from Lowe's and Progressive was hired to install it. They did excellent work and I'm very happy with the dishwasher so far.

By Franklin Munford @Lowes I. on 03/21/18
Progressive was great, both technicians were polite, punctual, and professional. Martin did a great job explaining everything to me. I booked them through Lowe’s, and Lowe’s was a dumpster fire of a mess the whole process and I almost cancelled three times when...
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Progressive was great, both technicians were polite, punctual, and professional. Martin did a great job explaining everything to me. I booked them through Lowe’s, and Lowe’s was a dumpster fire of a mess the whole process and I almost cancelled three times when Lowe’s mishandled the paperwork, but Progressive was so helpful they made it work. Next time I will book with them directly and avoid the Lowe’s train wreck.
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By ANGELA S. on 03/20/18
Great experience - wonderful team to work with! Would definitely recommend!

By BRENDA E. on 03/14/18
Dishwasher was improperly installed. The city of Raleigh inspector said a permit should have been requested. The inspector corrected an electrical problem associated with the install and showed me where plumbing installation will need to be corrected. Never inst...
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Dishwasher was improperly installed. The city of Raleigh inspector said a permit should have been requested. The inspector corrected an electrical problem associated with the install and showed me where plumbing installation will need to be corrected. Never installed the microwave despite being charged by Lowes.
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By CORA J. on 03/14/18
Excellent work. I am very happy with my new dishwasher.

By LINDA Z. on 03/14/18
very good service. polite, neat, wore shoe covers, knew what they were doing

By MARK W. on 03/01/18
First person Rivers (dishwasher installer was very nice - but did not know what he was doing - said new dishwasher was too large to fit in space Second installer - Jerry was great -installed with no problem Because of First installer Rivers - this installation co...
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First person Rivers (dishwasher installer was very nice - but did not know what he was doing - said new dishwasher was too large to fit in space Second installer - Jerry was great -installed with no problem Because of First installer Rivers - this installation cost us a lot of money and time - Rivers needs to have more training - Jerry should train him - we will never use this company again Installer Jerry was awesome
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