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By Charles D. on 01/10/20
Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progress...
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Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progressive for appliance installs. Like
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By Craig B. on 12/24/19
Excellent service from start to finish... very through; they even checked prior Samsung installations to make sure they were done right

By Rick J. on 12/23/19
Jimmie provided excellent service mitigating my water leak. He is courteous a true professional.

By Alan S. on 12/20/19
Kevin performed exceptionally well with the installation of a microwave oven and toilet. He was quick, pleasant and went out of his way to be helpful. Kevin was the best!

By David B. on 12/13/19
Called at 9:28 tonight phone is still ringing 877 325 0180, not a peep over 14 mins.

By Mary L. on 12/09/19
Cody and Joey Did a perfect Job! They were so courteous! Went above and beyond to help! Difficult situation went smoothly! I would recommend them to anyone! Thank you Cody and Joey! Make sure you use Cody C

By Eric D. on 12/04/19
I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet,...
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I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet, installed the new one, and explained the installation warranty. I thought the toilet installation would take a lot longer but they were finished in no time, and I was able to make my meeting for work. If you need a toilet install, I highly recommend them.
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By Kimberly B. on 12/04/19
Extremely pleased with this team!! Were punctual and kind and very informative! Highly recommend!!

By Eileen F. on 12/02/19
Kevin C. was courteous, efficient, and overall did an excellent job. Thank you.

By Mary H. on 12/02/19
Kevin arrived on time and after assessing the work to be done, he promptly went to work removing the old dishwasher. He knew exactly what to do without having to glance at the installation manual before installing the new dishwasher. The dishwasher water hose deliv...
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Kevin arrived on time and after assessing the work to be done, he promptly went to work removing the old dishwasher. He knew exactly what to do without having to glance at the installation manual before installing the new dishwasher. The dishwasher water hose delivered with the dishwasher was broken. Fortunately, he had one on his truck so there was no downtime to go get another one. Kevin was professional and pleasant. When he finished the installation, although there was hardly any debris on the floor, he offered to clean it up. He gave me a quick demo of how to use the new dishwasher before he left. Kevin reflects well on Progressive Service as a company that offers a very high level of service to its customers.
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By Jim Moore- H. on 11/26/19
Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes ...
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Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes later and the CSR stated that the service tech got tied up on he call before mine. They stated that I would get a call when he was on the way. Well, 3 more hours had passed, my day was blown so I called and cancelled. By the way...it was now 3:56pm...I
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By Joseph L. on 11/23/19
Marcus Carter did a fantastic job installing dishwasher. Punctual to the minute, knowledgeable and friendly, answered all my questions, even showed me all the features like a car salesman. You can tell he’s a perfectionist.

By Leonard W. on 11/23/19
Noah M. of Progressive Service Company in Wake County, NC gets an A+ for his recent installation of a garbage disposal in our home in Raleigh. He was prompt, very polite, personable and knew his business in installing the disposal/incinerator. My wife and I salute...
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Noah M. of Progressive Service Company in Wake County, NC gets an A+ for his recent installation of a garbage disposal in our home in Raleigh. He was prompt, very polite, personable and knew his business in installing the disposal/incinerator. My wife and I salute Progressive Service Company for having such a responsible and professional technician on their staff. Leonard & Janet Wilson
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By LaTanya R. on 11/23/19
Excellent company

By Thomas E. on 11/14/19
5 star service. Great customer experience. Kevin C went above and beyond! Highly recommend.

By Kristina Trujillo S. on 11/14/19
Really helpful, super friendly, left no mess and installed dishwasher quickly. Great experience

By Kevin T. on 11/14/19
Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I ...
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Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I would definitely use and recommend Progressive service company for plumbing needs.
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By Kathy C. on 11/10/19
Best in class. Explained everything as it was done. Definitely will use them again

By Marybeth S. on 11/08/19
Noah installed our dishwasher today, he was amazing. Not only did he install the dishwasher, he replaced our sink valves and let my two little boys watch.

By michael c. on 11/05/19
darryl, and his crew (three gentlmen) were the best . whole house heat and air, and it was cold outside.start at 9am finish at 5pm.everything works and they did what had to be done.it is all new and works great. JUST LIKE IN THE OLD DAYS------------------------THAN...
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darryl, and his crew (three gentlmen) were the best . whole house heat and air, and it was cold outside.start at 9am finish at 5pm.everything works and they did what had to be done.it is all new and works great. JUST LIKE IN THE OLD DAYS------------------------THANK YOU ALL PS. LISA IN THE OFFICE KNOWS TAKES ALL THE WOORIES OUT OF HAVING NO HEAT . THANK YOU.
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Candy L has a 5-Star average rating and a total of 25 total reviews
25 total reviews
By STEVEN S. on 12/02/18
Bill was very professional, on time and let me know of possible issues ahead of time that could increase the service cost. No issues or additional costs were incurred.

By CINDY L. on 11/27/18
I am very happy with the service experience from customer service and installation of disposal. Bill Upton is very professional in his work. Clean up was great. I feel he perform his job to the best of his ability. Thank you. Will definitely use this service i...
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I am very happy with the service experience from customer service and installation of disposal. Bill Upton is very professional in his work. Clean up was great. I feel he perform his job to the best of his ability. Thank you. Will definitely use this service in future if necessary.
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By TRACEY E. on 11/25/18
I was satisfied with the actual work itself and the plumber (Bill U) was wonderful. I did think it was a little overpriced to charge an additional $185 to cut my pipe to fit my new sink when that should have been part of the original price of unhooking the old sin...
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I was satisfied with the actual work itself and the plumber (Bill U) was wonderful. I did think it was a little overpriced to charge an additional $185 to cut my pipe to fit my new sink when that should have been part of the original price of unhooking the old sink and hooking it back up. The major problem I had was with the customer service dispatcher, Candy L. She was terrible!!! My job was contracted through Home Depot and she never called me to schedule a time for the plumber to come out to unhook my water before my countertops were to be installed. My countertops were scheduled to be installed on Monday. I called HD the Wed before and they said Candy said she would call me on Thur to set up a time. I never heard from Candy. Monday morning, I called HD again. They checked with Candy and she said they were scheduled to come out that morning. They finally did show up unhook the pipes. Once the countertops were installed, they had to wait 24 hours before they could come back and hook the water back up. I asked the plumber (Bill) if he could come as early as possible on Wed and he said he didn't know if he would be the same person to come back out but he would ask Candy to give me a call to set up a time. Well, I never heard from Candy. I looked up the number online and called to check. I was transferred to someone named Candace who stated she was not the right person. She said she would go check with Candy and let me know. She came back to the phone and said Candy said I was scheduled for Wed morning. I asked what time, she said around 9am. I asked it she was available to speak with me and she said no, she was on another line. I left my name and number and asked her to call me back. Again, I never heard from Candy. Therefore, I went in to work early that morning and had planned to come back home around 9am to meet the plumber. At 6:30am, my husband called me and said the plumber called and said he will be there at 7am. I told him Candy told me he was coming at 9am. Bill was able to switch his appointments around to come around 9:30 but dealing with Candy was horrible. I never once spoke to her to schedule anything! How can you be a dispatcher and never communicate with the customer? Based on Candy alone, I would not recommend this company to anyone!
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By RODERICK W. on 11/15/18
Excellent customer service and very professional people. They were a change from the norm

By ALLISON C. on 11/13/18
We had progressive install 3 toilets today. Our tech was fantastic. He ran into an unforeseen issue at his earlier stop and was almost 2 hours behind. But did he complain? Nope! He called to see if we could still have him come that evening, came with a smile on his...
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We had progressive install 3 toilets today. Our tech was fantastic. He ran into an unforeseen issue at his earlier stop and was almost 2 hours behind. But did he complain? Nope! He called to see if we could still have him come that evening, came with a smile on his face and did an excellent job. Thank you!
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By KENNETH G. on 11/10/18
Great Service!

By GREG T. on 11/02/18
Excellent service. Would use them again anytime

By EDWARD L. on 10/31/18
(no comment)

By ROXANNE C. on 10/29/18
I was referred to Progressive through Home Depot. The installer Jeremy F. was timely, professional, knowledgeable, kind and considerate. He represented his company well and I would use him for any of my future plumbing needs. He was beyond excellent and I am very...
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I was referred to Progressive through Home Depot. The installer Jeremy F. was timely, professional, knowledgeable, kind and considerate. He represented his company well and I would use him for any of my future plumbing needs. He was beyond excellent and I am very pleased with the work he performed.
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By SANUJIT S. on 10/29/18
(no comment)

By GEORGE Z. on 10/15/18
(no comment)

By BARBARA F. on 10/08/18
Christopher was very professional and knowledgeable.

By MICHAEL K. on 09/20/18
Excellent customer service and installation. Very friendly and professional. I would not hesitate to recommend this company.

By aNTHONY S. on 09/19/18
Troy was exceptionally knowledgeable and so professional at his work. His work was thorough and efficient. When he was done our new disposal and area for it was left immaculate. I would hire/have Troy come back to our home in a second to work.

By SELA S. on 08/21/18
We were able to get an appointment quickly, they called us 20 minutes ahead of time to let us know of their estimated time of arrival, they were right on time, courteous, quick to install the washer and dryer and made sure they both worked before leaving. Thanks!

By THOMAS Q. on 08/02/18
PSC scheduled and performed the installation of our new toilets purchased from Home Depot. The work was scheduled and completed promptly, and the quality of work was excellent. Would gladly use them again in the future.

By FRANCINE B. on 07/28/18
(no comment)

By JAMES Terry S. on 07/27/18
I was really impressed with the Progressive Technician, Ken N. He did an excellent job of uninstalling and installing fixtures at my parents home. He was very nice and answered any inquiries we had.

By JENNIFER B. on 06/29/18
Very professional!

By TOM C. on 06/24/18
great job....I would call you again
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