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By John H. on 01/23/20
Kevin C. did an excellent job installing our new dishwasher. He hauled off our old unit and showed us how to operate the new one. He was able to do the entire job from start to finish in about 45 minutes. Very professional!!

By Lisa Y. on 01/23/20
Extremely professional and helpful! We are thankful for Cody's assistance with our bathroom remodel.

By Charles D. on 01/10/20
Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progress...
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Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use. Excellent job - highly recommend Progressive for appliance installs. Like
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By Craig B. on 12/24/19
Excellent service from start to finish... very through; they even checked prior Samsung installations to make sure they were done right

By Rick J. on 12/23/19
Jimmie provided excellent service mitigating my water leak. He is courteous a true professional.

By Alan S. on 12/20/19
Kevin performed exceptionally well with the installation of a microwave oven and toilet. He was quick, pleasant and went out of his way to be helpful. Kevin was the best!

By David B. on 12/13/19
Called at 9:28 tonight phone is still ringing 877 325 0180, not a peep over 14 mins.

By Mary L. on 12/09/19
Cody and Joey Did a perfect Job! They were so courteous! Went above and beyond to help! Difficult situation went smoothly! I would recommend them to anyone! Thank you Cody and Joey! Make sure you use Cody C

By Eric D. on 12/04/19
I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet,...
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I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet, installed the new one, and explained the installation warranty. I thought the toilet installation would take a lot longer but they were finished in no time, and I was able to make my meeting for work. If you need a toilet install, I highly recommend them.
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By Kimberly B. on 12/04/19
Extremely pleased with this team!! Were punctual and kind and very informative! Highly recommend!!

By Eileen F. on 12/02/19
Kevin C. was courteous, efficient, and overall did an excellent job. Thank you.

By Mary H. on 12/02/19
Kevin arrived on time and after assessing the work to be done, he promptly went to work removing the old dishwasher. He knew exactly what to do without having to glance at the installation manual before installing the new dishwasher. The dishwasher water hose deliv...
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Kevin arrived on time and after assessing the work to be done, he promptly went to work removing the old dishwasher. He knew exactly what to do without having to glance at the installation manual before installing the new dishwasher. The dishwasher water hose delivered with the dishwasher was broken. Fortunately, he had one on his truck so there was no downtime to go get another one. Kevin was professional and pleasant. When he finished the installation, although there was hardly any debris on the floor, he offered to clean it up. He gave me a quick demo of how to use the new dishwasher before he left. Kevin reflects well on Progressive Service as a company that offers a very high level of service to its customers.
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By Jim Moore- H. on 11/26/19
Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes ...
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Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes later and the CSR stated that the service tech got tied up on he call before mine. They stated that I would get a call when he was on the way. Well, 3 more hours had passed, my day was blown so I called and cancelled. By the way...it was now 3:56pm...I
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By Joseph L. on 11/23/19
Marcus Carter did a fantastic job installing dishwasher. Punctual to the minute, knowledgeable and friendly, answered all my questions, even showed me all the features like a car salesman. You can tell he’s a perfectionist.

By Leonard W. on 11/23/19
Noah M. of Progressive Service Company in Wake County, NC gets an A+ for his recent installation of a garbage disposal in our home in Raleigh. He was prompt, very polite, personable and knew his business in installing the disposal/incinerator. My wife and I salute...
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Noah M. of Progressive Service Company in Wake County, NC gets an A+ for his recent installation of a garbage disposal in our home in Raleigh. He was prompt, very polite, personable and knew his business in installing the disposal/incinerator. My wife and I salute Progressive Service Company for having such a responsible and professional technician on their staff. Leonard & Janet Wilson
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By LaTanya R. on 11/23/19
Excellent company

By Thomas E. on 11/14/19
5 star service. Great customer experience. Kevin C went above and beyond! Highly recommend.

By Kristina Trujillo S. on 11/14/19
Really helpful, super friendly, left no mess and installed dishwasher quickly. Great experience

By Kevin T. on 11/14/19
Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I ...
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Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I would definitely use and recommend Progressive service company for plumbing needs.
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By Kathy C. on 11/10/19
Best in class. Explained everything as it was done. Definitely will use them again
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Brittney H has a 5-Star average rating and a total of 178 total reviews
178 total reviews
Im a highly driven mother of 1 and I come from a very close family which is #1 in my life. In my spare time I am either with my son or riding my motorcycle. I have been working in Customer Service for 7 years.
By Steve A. on 10/16/19
Excellent response time and service. This was for a water heater being down. Called late on a Friday night. Received a call from James within a short period. Confirmed he would be there first thing Saturday morning. Called when he was in route. Saturday, the home ...
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Excellent response time and service. This was for a water heater being down. Called late on a Friday night. Received a call from James within a short period. Confirmed he would be there first thing Saturday morning. Called when he was in route. Saturday, the home was hosting the gathering for the bride, bridal party, mother of the bride, and friends to prepare for a wedding. Water heater was replaced and functioning in time that the lost of hot water was not an issue. Very professional, responsive and in their communications.
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By Michael H. on 06/03/19
Brittany was very helpful and professional. She got me the next available appointment in a timely manner. Excellent service.

By Gary F. on 11/17/18
(no comment)

By Michelle P. on 11/06/18
Steve is awesome! He’s been to our house a few times so he was able to troubleshoot the issue over the phone with me and came fully prepared to fix the situation in under 10 minutes! We wouldn’t trust our well and plumbing to anyone else. Thanks for always givi...
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Steve is awesome! He’s been to our house a few times so he was able to troubleshoot the issue over the phone with me and came fully prepared to fix the situation in under 10 minutes! We wouldn’t trust our well and plumbing to anyone else. Thanks for always giving us such quick and amazing service !
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By Ed L. on 09/21/18
ALWAYS ON TIME, ALWAYS PROFESSIONAL WORK.

By Amanda G. on 08/08/18
I called to have someone fix my water heater. I living and needed the latest appointment possible. The girl told me 3-5 is the latest. Ok that’s fine. On the day of the appointment I realized I wasn’t going to be home in time so I called to reschedule. I push t...
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I called to have someone fix my water heater. I living and needed the latest appointment possible. The girl told me 3-5 is the latest. Ok that’s fine. On the day of the appointment I realized I wasn’t going to be home in time so I called to reschedule. I push the number for plumbing and I’m still asked what department when someone answered. Then I ask to reschedule for the same time slot the next day. The lady then tells me because of the time slot if any repairs need to be done they won’t have time. They can only come out and look at it. I said ok at first then I thought about it and called back and canceled. So if I need a late slot I can never get my water heater fixed? I own a pet sitting company if I told my clients I’m sorry I can only look at your dog because of the time requested I wouldn’t have clients. I will be calling someone who can actually fix the problem in one trip.
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By Eric M. on 07/28/18
Ashley was great!!! He knew what he was doing and gave great advice. Thanks!

By Andrew P. on 06/05/18
The prices are great but the service is awesome. they always do such a good job.

By Rachel Hunter @residential P. on 05/03/18
Everyone was really great. A technician was quickly dispatched and repaired my pipe leak on the same day.

By Marlo Hode @residential P. on 05/02/18
Had to call Progressive again for my ongoing issue. Because I had received such good service from Tim O., I decided to purchase the Home Care membership. Kimberly, Brittany, and Morgan were all extremely helpful in getting me set up for the services I need. Rola...
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Had to call Progressive again for my ongoing issue. Because I had received such good service from Tim O., I decided to purchase the Home Care membership. Kimberly, Brittany, and Morgan were all extremely helpful in getting me set up for the services I need. Roland and the mitigation team were also top notch!
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By William Noonan @residential P. on 05/01/18
CJ was great. Explained everything in detail and did quality work.

By Richard Hoffman @. on 04/27/18
Awesome job done by all, from Customer Service to the techs that service our jobs, I would highly recommend if you want fast courteous service!

By Demetry F. on 04/03/18
Total ripoff. For 1h of work and $60 part charging $370 Is beyond ridiculous. Even lawyers don't get paid that much.

By Andrew Klahr @ Res P. on 04/01/18
These guys are great. 2nd time using this company (different services) and both times they were on time, quick, friendly, and best of all, reasonably priced. Couldn’t be happier with the service they provided. Everett was our tech to relocate a gas line in our h...
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These guys are great. 2nd time using this company (different services) and both times they were on time, quick, friendly, and best of all, reasonably priced. Couldn’t be happier with the service they provided. Everett was our tech to relocate a gas line in our house. Took him a ~1 hour to complete the job the gas company refused to do. Very professional and friendly. I highly recommend using this company.
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By Jim Gloss @residential P. on 03/30/18
(no comment)

By Carol Simmons @residential P. on 03/28/18
Easy to make the appt, they came in the appropriate time frame, and worked VERY hard to resolve my drain problem. Everett was personable, funny, KNEW WHAT HE WAS DOING, and made an otherwise difficult experience not so bad. Have used Progressive before and will...
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Easy to make the appt, they came in the appropriate time frame, and worked VERY hard to resolve my drain problem. Everett was personable, funny, KNEW WHAT HE WAS DOING, and made an otherwise difficult experience not so bad. Have used Progressive before and will definitely use them again.
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By April D. on 03/26/18
Progressive Service Company is the only company I will ever call for all my plumbing, heating & air, and electrical needs. They came out same day to take a look at my septic tank due to my yard being a muddy yucky mess. They came out today to pump our septic tank,...
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Progressive Service Company is the only company I will ever call for all my plumbing, heating & air, and electrical needs. They came out same day to take a look at my septic tank due to my yard being a muddy yucky mess. They came out today to pump our septic tank, install filter & install 2 new riser lids. I will most definatly recommend Progressive Service Company to family & friends.
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By Ramiro G. on 03/26/18
THey where great at remediation but after that is been a nightmare, have to put my home on the market by April 20 so everything has to be done by then meaning flooring and interior paint and with this job incomplete is impossible very disappointing with Ms.Victoria...
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THey where great at remediation but after that is been a nightmare, have to put my home on the market by April 20 so everything has to be done by then meaning flooring and interior paint and with this job incomplete is impossible very disappointing with Ms.Victoria and Mr Jhon and the company it self since they where not honest enough to say that they had other work behind and that they could not do mine on time.
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By Amy Ingram @. on 03/10/18
I spoke with Brittney & she sent a repair professional to fix my heat/ac unit. He did a wonderful job. Will use Progressive Services in the future!

By Chris&Courtney Blum @residential P. on 03/07/18
Our house was backing up sewage at the lowest level in November. CJ from Progressive came out and suggested agave us an initial diagnosis that the whole line was blocked but that we should avoid the cost of running a camera through the line unless it happens agai...
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Our house was backing up sewage at the lowest level in November. CJ from Progressive came out and suggested agave us an initial diagnosis that the whole line was blocked but that we should avoid the cost of running a camera through the line unless it happens again. We appreciated the cost saving suggestion. But when it happened in March, we knew who to call and ask for. The camera made short work of diagnosing the problem (whole snapped line). CJ and his team and were able to schedule us within twenty-four hours to dig up and repair our house line, even though we were out of town. Thank you for the pictures you sent us see what had happened. CJ, our thanks go to you and your team. We most definitely would request you again and would certainly recommend Progressive. Thank you for the excellent service from the whole Progressive team!
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