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By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.

By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.

By Mike C. on 03/09/20
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.

By Gisela W. on 03/05/20
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND...
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JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
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By Kathy H. on 03/02/20
Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and conf...
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Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and confidently install our dishwasher. I want to commend Kevin C. for his outstanding service. He represents Progressive well with his strong work ethic and personable manner.
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By Ronald R. on 02/26/20
Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we ...
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Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we figured out how to set the clock on the microwave. Overall very pleased with his professionalism and politeness.
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By Erika M. on 02/26/20
Marcus C. installed my new water heater. His prompt, professional, and very knowledgeable. I would highly recommend him for service installation.
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Brittney H has a 5-Star average rating and a total of 178 total reviews
178 total reviews
Im a highly driven mother of 1 and I come from a very close family which is #1 in my life. In my spare time I am either with my son or riding my motorcycle. I have been working in Customer Service for 7 years.
By Steve A. on 10/16/19
Excellent response time and service. This was for a water heater being down. Called late on a Friday night. Received a call from James within a short period. Confirmed he would be there first thing Saturday morning. Called when he was in route. Saturday, the home ...
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Excellent response time and service. This was for a water heater being down. Called late on a Friday night. Received a call from James within a short period. Confirmed he would be there first thing Saturday morning. Called when he was in route. Saturday, the home was hosting the gathering for the bride, bridal party, mother of the bride, and friends to prepare for a wedding. Water heater was replaced and functioning in time that the lost of hot water was not an issue. Very professional, responsive and in their communications.
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By Michael H. on 06/03/19
Brittany was very helpful and professional. She got me the next available appointment in a timely manner. Excellent service.

By Gary F. on 11/17/18
(no comment)

By Michelle P. on 11/06/18
Steve is awesome! He’s been to our house a few times so he was able to troubleshoot the issue over the phone with me and came fully prepared to fix the situation in under 10 minutes! We wouldn’t trust our well and plumbing to anyone else. Thanks for always givi...
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Steve is awesome! He’s been to our house a few times so he was able to troubleshoot the issue over the phone with me and came fully prepared to fix the situation in under 10 minutes! We wouldn’t trust our well and plumbing to anyone else. Thanks for always giving us such quick and amazing service !
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By Ed L. on 09/21/18
ALWAYS ON TIME, ALWAYS PROFESSIONAL WORK.

By Amanda G. on 08/08/18
I called to have someone fix my water heater. I living and needed the latest appointment possible. The girl told me 3-5 is the latest. Ok that’s fine. On the day of the appointment I realized I wasn’t going to be home in time so I called to reschedule. I push t...
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I called to have someone fix my water heater. I living and needed the latest appointment possible. The girl told me 3-5 is the latest. Ok that’s fine. On the day of the appointment I realized I wasn’t going to be home in time so I called to reschedule. I push the number for plumbing and I’m still asked what department when someone answered. Then I ask to reschedule for the same time slot the next day. The lady then tells me because of the time slot if any repairs need to be done they won’t have time. They can only come out and look at it. I said ok at first then I thought about it and called back and canceled. So if I need a late slot I can never get my water heater fixed? I own a pet sitting company if I told my clients I’m sorry I can only look at your dog because of the time requested I wouldn’t have clients. I will be calling someone who can actually fix the problem in one trip.
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By Eric M. on 07/28/18
Ashley was great!!! He knew what he was doing and gave great advice. Thanks!

By Andrew P. on 06/05/18
The prices are great but the service is awesome. they always do such a good job.

By Rachel Hunter @residential P. on 05/03/18
Everyone was really great. A technician was quickly dispatched and repaired my pipe leak on the same day.

By Marlo Hode @residential P. on 05/02/18
Had to call Progressive again for my ongoing issue. Because I had received such good service from Tim O., I decided to purchase the Home Care membership. Kimberly, Brittany, and Morgan were all extremely helpful in getting me set up for the services I need. Rola...
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Had to call Progressive again for my ongoing issue. Because I had received such good service from Tim O., I decided to purchase the Home Care membership. Kimberly, Brittany, and Morgan were all extremely helpful in getting me set up for the services I need. Roland and the mitigation team were also top notch!
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By William Noonan @residential P. on 05/01/18
CJ was great. Explained everything in detail and did quality work.

By Richard Hoffman @. on 04/27/18
Awesome job done by all, from Customer Service to the techs that service our jobs, I would highly recommend if you want fast courteous service!

By Demetry F. on 04/03/18
Total ripoff. For 1h of work and $60 part charging $370 Is beyond ridiculous. Even lawyers don't get paid that much.

By Andrew Klahr @ Res P. on 04/01/18
These guys are great. 2nd time using this company (different services) and both times they were on time, quick, friendly, and best of all, reasonably priced. Couldn’t be happier with the service they provided. Everett was our tech to relocate a gas line in our h...
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These guys are great. 2nd time using this company (different services) and both times they were on time, quick, friendly, and best of all, reasonably priced. Couldn’t be happier with the service they provided. Everett was our tech to relocate a gas line in our house. Took him a ~1 hour to complete the job the gas company refused to do. Very professional and friendly. I highly recommend using this company.
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By Jim Gloss @residential P. on 03/30/18
(no comment)

By Carol Simmons @residential P. on 03/28/18
Easy to make the appt, they came in the appropriate time frame, and worked VERY hard to resolve my drain problem. Everett was personable, funny, KNEW WHAT HE WAS DOING, and made an otherwise difficult experience not so bad. Have used Progressive before and will...
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Easy to make the appt, they came in the appropriate time frame, and worked VERY hard to resolve my drain problem. Everett was personable, funny, KNEW WHAT HE WAS DOING, and made an otherwise difficult experience not so bad. Have used Progressive before and will definitely use them again.
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By April D. on 03/26/18
Progressive Service Company is the only company I will ever call for all my plumbing, heating & air, and electrical needs. They came out same day to take a look at my septic tank due to my yard being a muddy yucky mess. They came out today to pump our septic tank,...
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Progressive Service Company is the only company I will ever call for all my plumbing, heating & air, and electrical needs. They came out same day to take a look at my septic tank due to my yard being a muddy yucky mess. They came out today to pump our septic tank, install filter & install 2 new riser lids. I will most definatly recommend Progressive Service Company to family & friends.
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By Ramiro G. on 03/26/18
THey where great at remediation but after that is been a nightmare, have to put my home on the market by April 20 so everything has to be done by then meaning flooring and interior paint and with this job incomplete is impossible very disappointing with Ms.Victoria...
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THey where great at remediation but after that is been a nightmare, have to put my home on the market by April 20 so everything has to be done by then meaning flooring and interior paint and with this job incomplete is impossible very disappointing with Ms.Victoria and Mr Jhon and the company it self since they where not honest enough to say that they had other work behind and that they could not do mine on time.
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By Amy Ingram @. on 03/10/18
I spoke with Brittney & she sent a repair professional to fix my heat/ac unit. He did a wonderful job. Will use Progressive Services in the future!

By Chris&Courtney Blum @residential P. on 03/07/18
Our house was backing up sewage at the lowest level in November. CJ from Progressive came out and suggested agave us an initial diagnosis that the whole line was blocked but that we should avoid the cost of running a camera through the line unless it happens agai...
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Our house was backing up sewage at the lowest level in November. CJ from Progressive came out and suggested agave us an initial diagnosis that the whole line was blocked but that we should avoid the cost of running a camera through the line unless it happens again. We appreciated the cost saving suggestion. But when it happened in March, we knew who to call and ask for. The camera made short work of diagnosing the problem (whole snapped line). CJ and his team and were able to schedule us within twenty-four hours to dig up and repair our house line, even though we were out of town. Thank you for the pictures you sent us see what had happened. CJ, our thanks go to you and your team. We most definitely would request you again and would certainly recommend Progressive. Thank you for the excellent service from the whole Progressive team!
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