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By Greg B. on 08/07/20
Excellent, Extremely Professional, both Jimmie Cassie & Caleb H.

By Gwyn S. on 07/23/20
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.

By Scott P. on 07/22/20
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional

By Helen R. on 07/08/20
Cody and Joey saved the day! If you had 6 stars I would give them 6 stars. I had an emergency created by another plumbing company. They came right away, diagnosed the problem, and fixed it same day. They were awesome!!!!

By Shirley N. on 06/09/20
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company

By Joel P. on 06/04/20
Cody & Joey were excellent!!!!

By Amanda Mckee S. on 06/01/20
Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He the...
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Marcus Carter was hands down the most professional and knowledgeable appliance technician. He found a defect in my new dishwasher, took the initiative to call Lowe’s and arrange for a replacement and returned an hour later with a fully functional model. He then explained every feature and made sure the unit was working prior to leaving. Thank you!
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By Greg C. on 05/22/20
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine....
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Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
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By randy c. on 05/03/20
CJ is always the best, knows What & How to complete the job. This is a least the 10th job he has completed for me.Thanks CJ & Progressive. Randy in Raleigh

By frank m. on 05/01/20
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly wha...
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I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
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By Larry S. on 04/30/20
Progressive Service Company and John Did a excellent with on time and replacement of the water heater we are up and have hot water. Thanks to John and the team.

By Kenneth on 03/27/20
Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines a...
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Kraig was very knowledgeable and very efficient in doing our Generator. He explained everything. He also cleaned up after himself. He worked very well with his co-worker Dustin installing our generator. Brandon and Eduardo did a great job installing the gas lines as well. In all the whole team was great and did a great job.
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By Jeffrey M. on 03/24/20
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would i...
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The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
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By Denice R S. on 03/23/20
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.

By Frances V P. on 03/20/20
I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just a...
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I cannot say enough good things about the employees of this company. In the field, Brent and James on 3/16/20, Brian and Nick on 3/17/20, and Jeff and Ryan on 3/18/20. In the office Amy, Jessie and Hillary. Everyone was courteous, friendly, professional and just all around great to work with. I will recommend this company to everyone I know. Five stars are not enough, I give them ten stars. Thank you so very, very much.
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By Robert F. on 03/19/20
Courteous, clean, friendly and answered all my questions. Completely cleaned up the work area.

By Mike C. on 03/09/20
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.

By Gisela W. on 03/05/20
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND...
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JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
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By Kathy H. on 03/02/20
Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and conf...
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Kevin C. recently installed a new dishwasher in our home. He was skillful, knowledgeable, and efficient as he worked. It was evident that his many years of experience in plumbing, and his ten years of installing dishwashers, enabled him to professionally and confidently install our dishwasher. I want to commend Kevin C. for his outstanding service. He represents Progressive well with his strong work ethic and personable manner.
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By Ronald R. on 02/26/20
Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we ...
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Michael Patterson installed our OTR microwave. He was here as promised. Completed the work quickly and professionally. Worked with me while I cleaned up the area before putting the range back in place. Made sure everything was working properly and with help we figured out how to set the clock on the microwave. Overall very pleased with his professionalism and politeness.
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Select any employee to see all their reviews.

Ivan P
13 Years
Rating:
135 total reviews!
Noah M
1 Year
Rating:
88 total reviews!
Brittney H
Customer Service Rep.
1 Year
Rating:
(178 total reviews)
Whitney M
Customer Service Rep.
3 Years
Rating:
(162 total reviews)
Lisa B
Customer Service Rep.
1 Year
Rating:
(116 total reviews)
Cameron W
Customer Service Rep.
Rating:
(112 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Progressive Service Company has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Progressive Service Company. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Brian G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
15 total reviews
I have been in the plumbing industry for 23 years. I like helping out with problems that are hard for others. I like working for the best company in the RTP.
By Tracy @Top of the p. on 06/26/17
I was very impressed with Brian G. He was at my house within an hour of being called for a sewage backup. When he got here it turned into a major job, the pipe was broken and had metal and roots in it. Brian then called Zack who arrived a short time later. Within 3...
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I was very impressed with Brian G. He was at my house within an hour of being called for a sewage backup. When he got here it turned into a major job, the pipe was broken and had metal and roots in it. Brian then called Zack who arrived a short time later. Within 3 hours we had a new pipe in the ground. They both had a great sense of humor which was needed at the time. Did I mention this was also during that horrible thunderstorm on Saturday? I couldn't recommend them any more highly. They were very professional and did a great job very quickly.
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By Jose Sanchez @Liberty Commons Nursing and R. on 04/04/17
They all did an excellent job, Thank you all.

By Russell M. on 02/08/17
Brian G. is very knowledgeable. He coordinated the repair with the two other Plumbers working with him. In short order the Community had hot water with the leaks and faulty parts addressed. Before he left, Brian ensured that the Hot water supply was stabilized.

By Sheri Hovey @carolina Auto S. on 12/02/16
Completely satisfied! I have been trying to find a boiler repair company for weeks with little success. I was so thankful that Britany was able to schedule our company for boiler repair THE SAME DAY!! Brian was amazing and clearly very passionate about his craft...
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Completely satisfied! I have been trying to find a boiler repair company for weeks with little success. I was so thankful that Britany was able to schedule our company for boiler repair THE SAME DAY!! Brian was amazing and clearly very passionate about his craft. He was able to fix our boiler and give our Manager tips and hints on how to keep in running for years to come. Thanks so much Progressive and Big Country!!
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By Linsey T. on 10/14/16
Awesome and efficient service. Brian was a helpful and personable plumber!

By Patty p. on 09/12/16
Brian and Junior (Nick) here fixing plumbing today, really tough job but they were so efficient and made sure it was done right! Would recommend this company any time.

By Kristin A. on 09/07/16
Progressive always delivers! I have been working with this company for about a year now at the apartment community I manage. They have always provided prompt and professional service, and their staff is knowledgeable and pleasant to work with. Progressive's pricing...
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Progressive always delivers! I have been working with this company for about a year now at the apartment community I manage. They have always provided prompt and professional service, and their staff is knowledgeable and pleasant to work with. Progressive's pricing is competitive, and I will continue to use them for all of my electrical, plumbing, and A/C work.
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By Jerry K. on 08/05/16
Impressed with Brittney in taking my service request and how she was very knowledgeable about her job. Brian and Nick, they were first class from the start to end of repair. I will be calling back on any future plumbing issues.

By Joshua H. on 06/21/16
I am the GM of the Flying Saucer Draught Emporium. These guys came in and kicked ass when Bolton threw their hands up and quit. Brian and Nick are a great team.

By juan on 04/28/16
Prompt and efficient.

By Latatious M. on 04/25/16
It was a weekend emergency and Christine and Brian G. came to the rescue! I work for a property management company and was the on-call person for the weekend. I deal with Progressive all the time. Christine is patient and amazing every time I speak to her!

By Len M. on 04/22/16
I am so impressed with this company. From the first phone call to the end of the work, I felt confident and safe. Some companies try to hard-sell you on stuff that you may or may not need; ****** was very professional, and he explained everything he was doing. He m...
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I am so impressed with this company. From the first phone call to the end of the work, I felt confident and safe. Some companies try to hard-sell you on stuff that you may or may not need; ****** was very professional, and he explained everything he was doing. He made some suggestions of things I *could* do, but didn't put pressure on me. He called in a plumber when he saw some damage under the house, and that went very well. I needed a new water heater, and it was taken care of and cleaned up beautifully. I would recommend this company, and I will be using them again for future jobs.
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By Randy m. on 03/31/16
Had a water main break in front of my office building . Call progressive service company they were there within the hour . It was quite a large project . These guys didn't stop until it was finished late hours early morning job well done . This is the company I ...
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Had a water main break in front of my office building . Call progressive service company they were there within the hour . It was quite a large project . These guys didn't stop until it was finished late hours early morning job well done . This is the company I will use in the future. Hard-working and very professional
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By Brian H. on 03/30/16
Brian has been to my hotel a couple of times and he has been excellent. He is always professional and always get the job done in a timely mannor. I was one of Progressive's biggest critics, but Brian and Steve have renewed my trust in you guys.

By Jessica C. on 03/29/16
The Tech Brian G was very efficient and knowledgable at the worksite. I defiantly recommend this company and this tech in particular. Extremely friendly!
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