Jordan was very helpful in explaining what needed to be done and the different options I had. He was very professional, knowledgeable and understanding. Hard workers such as himself make the customer experience excellent and willing to come back. Unfortunately I was not able hire at this time, but will definitely call back when I am able to schedule.
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The plumber tech who came out to diagnose the leak arrived on time and quickly determined the problem and what would be required to complete the work. Since we had to contact our insurance we left the date to complete the work opened. After talking with our insurance we called to set up the date to start the work. The insurance company sent out their own team to start the rehab work. A different tech came from Precision Plumbing to complete the work as the original tech was already working on another house. The second tech was able to complete the work of rerouting the water line around the break which was located just above the slab. Although as with any plumbing work it was expensive the techs were able to give us a break on the book rate as the work area was easy to access and the solution was accomplished in one day. I will call on Precision Plumbing for any future work.
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From the moment we first placed the call, Autumn was very friendly and prompt with getting a service tech on property. Thomas was our plumbing tech and he was absolutely great from the very beginning to the very end. He was honest with us with the pricing and explained everything thoroughly. Thomas was knowledgeable about the whole process and went over with us step by step the process on the work he would be doing. Thomas and Drew were able to finish the project in one day. We were so pleasantly surprised how fast and detailed they were with their work. We were stressed out about the water leak, but Precision plumbing definitely delivered what they said they would do and they exceeded our expectations. I am so glad that they were able to finish the work in one day. They turned a stressful situation into a great experience. I can’t thank Thomas and Drew enough for finishing the project in such a timely manner and their work was super clean. They placed our rock landscape back and you couldn’t even tell there was any work done at all to the outside of our house. It was overall an amazing experience and hassle free. The price were the lowest when we compared and bid with other Plumbing companies so that was certainly a plus. I would recommend them to all my family, friends and co-workers. Apparently water leaks in the main line is pretty common here in Vegas so I will be referring their company and I would use them again if I ever have plumbing issues. Seriously, I can’t thank you guys enough. We are grateful for the work you did and thankful it was done so quickly. Thank you, Thomas for making the process such an easy one from the get go and thank you for your honesty throughout the whole process it is very much appreciated. -Maria and Kyle
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When our tech Aaron realized that our problem was minor, he completed the repair and adjusted the quoted price initially given. I respect a company that doesn’t take advantage of unsuspecting customers like myself. For that reason alone, I will continue to use Presicion Plumbing for all future plumbing needs.
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