Specifically, the people who work there. They are dedicated professionals which is amply demonstrated by Damon who has been to my home for both plumbing installation and repairs. He gets right to work, diagnoses the problem and then gives me options on what repairs can be made, including a price estimate for all of them. He does not push the most expensive option but, instead, patiently explains the pros and cons of each option. I feel like I am in complete control of what repairs get done and how much I will pay for whatever work we both settle on. Damon then gets to work, does admirably expert work and doesn't waste a lot of my time with idle chit chat. He is a genuine asset to Pratt Plumbing.
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I had a leak under my shower in the concrete slab...not an easy thing to get to. I had jackhammered the concrete out to expose the copper pipes and find the leak to try and fix it myself. After doing all of that, I felt I really didn’t have the tools or the knowledge to be able to repair properly, so I went online looking for help. Pratt’s seemed like a smaller but highly rated company with some good references. Just the type of company I like to do business with. And, the online information indicated they provide Free estimates...exactly what I needed. It was already later in the afternoon, but upon calling them, I was told they would try to send someone over to take a look at it that day, since I had already done all the work to expose the leak. Michael Webb was exceptional! He looked it over and gave me three different options with price estimates and possible outcome considerations. I made my choice and he showed up early the next morning and went to work. Michael was great to work with. He kept me informed and showed me the progress along the way. He had to do a little more excavation to get his power press tool in place, but it all turned out good. He got the job done for me and I was very pleased with the entire process. He even offered me the option for him to do the backfill and concrete repair work if I didn’t want to do it. I will definitely be using and referring Pratt’s Plumbing to anyone I know needing plumbing work. They are responsive, professional, dependable and from my experience absolutely capable.
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I'm pretty sure I have already done this but, Damon did such a good job, I'm more than willing to do it again. I would recommend Pratt Plumbing in general and Damon specifically for any plumbing job I can imagine. He is very, very capable, cleans up after himself and works without supervision. One cannot say much more than that!
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