The pilot light for my hot water heater (HWH) started going out on Tuesday morning so I called Pratt to make an appointment. Andrea told me that they were booked and it would be next Tuesday for the earliest appointment. I said OK and I would relight the pilot light. It was out again Wednesday morning. When it was relit it only stayed on for 5-min. I called Pratt again and told them what happened and if they could not come out I would have to get someone else. Andrea talked to her Techs and Tony said that he could come fix it that morning and go to his scheduled appointment in the afternoon. Tony was here by 9:00 and had the HWH and 4 code upgrades fixed by 1:00. Tony was fast and efficient. The final bill was exactly the estimate that Tony had given me. I would recommend Pratt Plumbing to anyone. I especially thank Andrea for working me into the schedule and Tony for coming over and installing the HWH when he had another job scheduled!
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Damon came out for a clogged driveway/patio drain, and in no time he had it cleared out. Additionally, he checked our numerous water/sewer clean-outs to make sure nothing else was clogged or backing up. He looked over our property and made some suggestions regarding gutters and drainage. He was professional, knowledgeable, courteous, friendly, & efficient. We highly recommend Pratt Plumbing and their entire team of skilled professionals.
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We had our water heater replaced by John and Damon of Pratt Plumbing. John came to our home first to assess the situation and provide his professional advice as to the types of heaters available and which ones would work best in our home environment. John was very knowledgeable and answered all our questions. He provided a budget range to suit our needs. On the day of installation, Damon prepped the area and was very mindful of protecting our floors and carpet. Our house is a small 1920's Victorian cottage, which comes with the typical challenges of a "This Old House" project. Damon was mindful of all our concerns. They each worked quickly and professionally. Happily, they came within budget, which is a relief to anyone who cringes at the thought of an unexpected plumbing project. In short, Pratt Plumbing did a fantastic job and we highly recommend them.
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I had a plumbing problem caused from some work in the ally from some other company. Damon was here this morning and fixed my problem. He is a nice and hard working man and he is appreciate very much for all that he did for me and taking care of business. I will so recommend this company to all my friends and to my landlord. Thank you again Damon W. One happy lady. Carol Kelly Amarillo. Texas
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These guys did a really good job: knowledgeable, thorough, polite. Installed a new garbage disposal and fixed some bathroom sinks. Explained pricing up-front, and referred to a printed pricing notebook. I'd use them again, and I'd recommend Pratt Plumbing, and specifically Damon Weatherbie and Jake, who appeared to be training with Damon.
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