I had safety grab bars installed in a shower. The appointment was easy to set up, and the receptionist was careful to schedule it when John, who has special training in installing safety devices would be avaliable. John did a great job advising me on the positioning of the grab bars and installing them. I was pleased with the cost, and very satisfied by my service at Pratt Plumbing.
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Had a broken drain pipe in kitchen, house was under contract to sell, had to get it fixed quickly and done right, Pratt Plumbing sent Michael to do the work and later that day he finished the job, done right, tested and with pictures to show me the problem before and after as I was out of town and could not see for myself, Great job ,fair price and did what they said...this is the way it should be, Thank-you Pratt Plumbing and thanks again Michael.
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John Esler of Pratt Plumbing did an excellent job for us. He addressed the problems of old galvanized leaking pipes at our country cabin. John was knowledgeable, proficient in his work, informative about the options, personable, and professional. He and his company deserve 5 stars for a job well done.
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The pilot light for my hot water heater (HWH) started going out on Tuesday morning so I called Pratt to make an appointment. Andrea told me that they were booked and it would be next Tuesday for the earliest appointment. I said OK and I would relight the pilot light. It was out again Wednesday morning. When it was relit it only stayed on for 5-min. I called Pratt again and told them what happened and if they could not come out I would have to get someone else. Andrea talked to her Techs and Tony said that he could come fix it that morning and go to his scheduled appointment in the afternoon. Tony was here by 9:00 and had the HWH and 4 code upgrades fixed by 1:00. Tony was fast and efficient. The final bill was exactly the estimate that Tony had given me. I would recommend Pratt Plumbing to anyone. I especially thank Andrea for working me into the schedule and Tony for coming over and installing the HWH when he had another job scheduled!
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