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By Jim T. on 12/07/16
Absolutely outstanding installation - Tom was on time, communicated with us through the entire process of the sophisticated installation of Furnace, Humidifier and Air Purifier, coordinated with the Electrician and Roofer and pretty much managed everything with a c...
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Absolutely outstanding installation - Tom was on time, communicated with us through the entire process of the sophisticated installation of Furnace, Humidifier and Air Purifier, coordinated with the Electrician and Roofer and pretty much managed everything with a challenging installation (due to single digit temps, snowy conditions) with a smile and very positive attitude. Will definitely call them again.
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By Lulu T. on 12/02/16
Jared called before arriving for his appointment so we know when to expect him. He was very thorough and was willing to spend time to explain the system and answer question. He was professional and courteous.

By Bob K. on 11/19/16
Jared has done a fine job, the last couple of times he has serviced our units. He is very personable, as well as clear on anything that needs to be done in addition to regular service. Unfortunately, he is transferring to near Salem. Hopefully, we will get another ...
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Jared has done a fine job, the last couple of times he has serviced our units. He is very personable, as well as clear on anything that needs to be done in addition to regular service. Unfortunately, he is transferring to near Salem. Hopefully, we will get another very good technician the next time. Thanks Bob K.
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By Betty B. on 11/17/16
Jared was very efficient and friendly.

By Steve K. on 11/14/16
Jared arrived within the designated time and immediately went to work. He was very thorough and efficient, and was willing to patiently answer questions and explain options and recommendations. He did not try to "upsell but did want to educate so as to allow me to ...
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Jared arrived within the designated time and immediately went to work. He was very thorough and efficient, and was willing to patiently answer questions and explain options and recommendations. He did not try to "upsell but did want to educate so as to allow me to be a more informed consumer.
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By nancy on 11/09/16
excellent job Jared explained everything he was doing and gave us some hints in using thermostat .. very friendly Thank You and he is good for your company.

By Mark M. on 11/07/16
Ponderosa has helped us for several years. Every interaction has been professional and the techs are well qualified. Jared has been on our last couple service calls (maintenance) and has been terrific. Very personable while being productive and on task We have enj...
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Ponderosa has helped us for several years. Every interaction has been professional and the techs are well qualified. Jared has been on our last couple service calls (maintenance) and has been terrific. Very personable while being productive and on task We have enjoyed having Jared in our home
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By David B. on 11/03/16
Jared did a great job during the annual service of my furnace. He was very friendly to me and my dog, worked quickly, and even ran out to the store to pick up the proper filter for my system. I also appreciated the call from the office to update me on his arriva...
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Jared did a great job during the annual service of my furnace. He was very friendly to me and my dog, worked quickly, and even ran out to the store to pick up the proper filter for my system. I also appreciated the call from the office to update me on his arrival time being towards the end of the window they gave me.
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By Steve J. on 09/28/16
Excellent service! Great technician with good communication.

By Terry & Ginger E. on 09/08/16
Mike W. Did our semi annual service this time. Another fine example of well trained and very conscientious service techs Ponderosa uses. He explained the services he was doing and that the system was working fine. Then cleaned all the components after asking if a s...
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Mike W. Did our semi annual service this time. Another fine example of well trained and very conscientious service techs Ponderosa uses. He explained the services he was doing and that the system was working fine. Then cleaned all the components after asking if a slight lemon fragrance were offensive. Very polite and a pleasure having him in our home. We re-signed for the yearly maintenance program.
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By Molly M. on 08/29/16
Mike came quickly to help us with a thermostat problem. He was thorough, very professional and made sure we understood what our options were. His demeanor and willingness to help us gives us confidence in the service Ponderosa Heating and Cooling will provide. W...
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Mike came quickly to help us with a thermostat problem. He was thorough, very professional and made sure we understood what our options were. His demeanor and willingness to help us gives us confidence in the service Ponderosa Heating and Cooling will provide. We are very happy and we love having a local (Sisters) company keeping an eye on us!
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By David J. on 08/15/16
Service person came to check the furnace and did the most thorough job I have ever seen-------and as a result found a leak which may have caused a major problem later on.

By Kim V. on 07/25/16
We were very happy with the service we received from Ponderosa Heating and would highly recommend them to anyone in the Central Oregon area. The front office staff was very friendly and helpful when I called to make an appointment. Mike W. was great as well - ver...
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We were very happy with the service we received from Ponderosa Heating and would highly recommend them to anyone in the Central Oregon area. The front office staff was very friendly and helpful when I called to make an appointment. Mike W. was great as well - very professional and explained what was going on with our system very thoroughly. We have been given several options to fix our heating system, which is helpful to have options for consideration. We hope you give them a chance for your heating and cooling needs.
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By Michael R. on 06/02/16
Ponderosa team analyzed and repaired an ailing hydronic in-floor heating system which had been in place for more than 15 years with the aid of two specialists and a senior consultant collaborating with local technician to quickly resolve compound problems with anci...
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Ponderosa team analyzed and repaired an ailing hydronic in-floor heating system which had been in place for more than 15 years with the aid of two specialists and a senior consultant collaborating with local technician to quickly resolve compound problems with ancient installation which included fixing an existing very poor installation of newer boiler which had been put in service 4 years prior by another Bend heating company - one I will forever avoid. All the work was done efficiently with exceptional attention to detail. The entire team reflects well on the profession - consummate professionals, expert technicians, sensitive to our home and our environment, cost effective and dedicated to perfection in everything they did - someone who if you have need for their heating and cooling equipment services, you must consider them first before anyone else!
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By Carolyn Airriess D. on 02/23/16
Larry was great. Took time to discuss options with me to keep our system running more efficiently.

By Linda M. on 10/17/15
Larry from Ponderosa Heating & Cooling showed up on time considering it is a 2 1/2 hour drive to our home from their shop in Sister's Oregon. He is cordial, knowledgeable, explains what he is doing and why. We have used their services since they installed our hea...
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Larry from Ponderosa Heating & Cooling showed up on time considering it is a 2 1/2 hour drive to our home from their shop in Sister's Oregon. He is cordial, knowledgeable, explains what he is doing and why. We have used their services since they installed our heat pump about 5 years ago, and will continue to do so.
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By Tom M. on 10/16/15
Larry from Ponderosa Heating & Cooling showed up on time considering it is a 2 1/2 hour drive to our home from their shop in Sister's Oregon. He is cordial, knowledgeable, explains what he is doing and why. We have used their services since they installed our hea...
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Larry from Ponderosa Heating & Cooling showed up on time considering it is a 2 1/2 hour drive to our home from their shop in Sister's Oregon. He is cordial, knowledgeable, explains what he is doing and why. We have used their services since they installed our heat pump about 5 years ago, and will continue to do so.
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By Linda B. on 10/16/15
Larry from Ponderosa and cooling is friendly and considerate. He provides efficient service in a timely manner. Thanks, Ponderosa and thanks Larry

By Chester D. on 09/14/15
Chet Davis Larry is very cordial. He knows his job and figured out the problem pretty fast. He showed me some things I didn't know and explained them well.

By pam m. on 09/14/15
Reliable service technician who is highly knowledgeable, friendly, and skilled.
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