Ww recently had to have our hot water heater replaced. We called Joe Gemain who came out to take a look at what type of water heater would be the best for us. Pioneer oil sells both oil & propane. Joe suggested a Hybrid electric hot water heater which we selected. An installation date and time was set up for the work to be done. They arrived at the time we agreed on. The plumbers and the technician promptly got to work. I have to comment on their personalities. Excellent. They explained exactly what the process was to compete the change over. When finished they picked up all of the trash they had, explained how the new hot water heater worked, the optons we had, answered my questions, packed their gear and told me to call if have any questions and left. Managing a small business most of my life I know the difficulties involved in being succesful. Pioneer is a company that knows what the word service means and knows the dificulty being competative to keep their customer base. This is the type of company I want to and enjoy doing business with. R. Culross
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The service I received from Pioneer Oil and Propane was exceptional as always. My technician was friendly and respectful, along with very knowledgable in his trade. I’m very pleased that no matter what time day or night, Pioneer Oil and Propane will always be there for me should I need them.
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Albert arrived on the early side of our scheduled time window for our annual service contract. He was very professional and explained the work that he had performed. Unfortunately the time frame allowed was not enough to do all the work that had to be done. I was told a representative of the company would call to set up an appointment to complete the work. Ive been waiting sine 6/14/2018 and have not heard from them. While I rate there service as very good, this will be an inconvenience as I will have to give up another day to have this problem solved. I'm sure it is company policy but it would have been nice to finish the job before going to another appointment.
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Technician Albert helped me with an issue last Sunday afternoon. After calling Pioneer, Albert called me within 5 minutes. We weren't able to resolve the issue over the phone (my fault), so he came to the house and was able to fix it fairly quickly. He was professional, friendly, and thorough. Pioneer has always been great and this experience was no different.
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My husband and I are very pleased with the service we are receiving from Pioneer Oil. They have been so friendly and dependable and experienced team of workers, we feel safe having them do work on our tank or furnace. They are always on time with our automatic delivery and we have been nice and warm all winter long thanks to Pioneer Oil. We appreciate all your great service each and every day!
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We had been a customer of Pioneer oil for over 30 Years. We had scheduled our yearly tuneup and had requested a specific tech because he was familiar with an ongoing issue that we were having .We were told he wouldn't be available for about a month. We scheduled for Him to come out, and waited the month...Pioneer sent Albert instead....It was the last straw. Pioneer has been nothing but headache after stressful headache ever since Sail Energy took over the company
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