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By Craig R. Lindberg .. on 02/09/20
Todd was great. He was patient, good humored, and very helpful to us. Despite the call in the middle of the night, during the holidays, Tom did an excellent job and got our furnace back up and running! Pioneer Oil has been great to us over the years and we have...
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Todd was great. He was patient, good humored, and very helpful to us. Despite the call in the middle of the night, during the holidays, Tom did an excellent job and got our furnace back up and running! Pioneer Oil has been great to us over the years and we have been, and remain, very pleased and loyal customers!!
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By Matthew B. on 02/07/20
Happy with the work and Tom was very nice and informative.

By David H. on 01/08/20
Customer service is awesome

By Sang Hoang N. on 01/02/20
Pioneer technicians are great!!!! They came to fix my furnace right away. Edward H. was very nice and explain everything about my furnace history . Tom C. Is the “furnace whisper “ .He is the man that if the furnace doesn’t want to work, he knows what to do t...
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Pioneer technicians are great!!!! They came to fix my furnace right away. Edward H. was very nice and explain everything about my furnace history . Tom C. Is the “furnace whisper “ .He is the man that if the furnace doesn’t want to work, he knows what to do to make it work and he also went above and beyond by sealing up my furnace and preforming a test to see how well my furnace was burning oil. I would not mind having these technicians again.
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By Lisa P. on 12/31/19
no comment

By Patrick N. on 12/31/19
Customer for 7 years - emergency calls are answered immediately by a service technician who is knowledgeable and will give you a fair price.

By Donna R. on 12/31/19
Customer service is always outstanding!

By Kathryn B. on 12/31/19
no comment

By Richard M. on 12/31/19
I have been a customer for over 30 years and was always pleased. Not so much now. I have a service contract and recently had two thermostats malfunction. I was charged for one... the service manager said it was what the contract says. I looked and looked and I can'...
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I have been a customer for over 30 years and was always pleased. Not so much now. I have a service contract and recently had two thermostats malfunction. I was charged for one... the service manager said it was what the contract says. I looked and looked and I can't find that provision.
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By Gene T. on 12/24/19
Ed,, our tech, was excellent in handling our oil heater problem. We have been Pioneer Oil customers for almost 20 years and will continue to be.

By Steven G. on 12/16/19
Recently had my 22 year old furnace replaced. I thought the work was done with a high degree of craftsmanship. Of course the new furnace works well, and it even looks good. Also just received my Massachusetts rebate.

By Tim H. on 12/09/19
They didn’t hesitate to service my burner late into their busy season. They immediately put me on there schedule and showed up on time without any issues. I was not pushed into any extra BS services or fed any lies. I would recommend them to anyone.

By Richard D. on 12/09/19
A zone valve was corroded and non-functional. Matt recognized the issue and fixed it, along with adding a missing shut off. The zone is working fine now.

By Jay & Valerie T. on 11/09/19
Edward was polite, efficient and timely. Thank you for your service.

By George B. on 11/08/19
We were in a jam and needed to get our burner replaced ASAP before leaving for vacation. They had a reasonable price and were able to have a team out within 3 days of initial contact. Job was clean and everything went smoothly. They completed the paperwork for o...
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We were in a jam and needed to get our burner replaced ASAP before leaving for vacation. They had a reasonable price and were able to have a team out within 3 days of initial contact. Job was clean and everything went smoothly. They completed the paperwork for our Mass Save rebate as well.
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By David D. on 11/07/19
no comment

By Lucelia D. on 11/07/19
Edward was meticulous, thorough, and courteous. I am grateful for a great job doing the maintenance of my heating system.

By Christopher M. on 11/07/19
Have been an awesome company to work with from day 1. Kept the rust bucket of a boiler that came with the house working even though it was more corroded than the Titanic and helped us through the MassSave program to get a shiny new, more efficient boiler installed....
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Have been an awesome company to work with from day 1. Kept the rust bucket of a boiler that came with the house working even though it was more corroded than the Titanic and helped us through the MassSave program to get a shiny new, more efficient boiler installed. Service is quick, friendly and professional. Top notch. Highly recommend.
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By Jacqueline S. on 11/07/19
Recently scheduled the annual service for my very old furnace. Needed a new chamber. Ricky went to pick it up and installed it in record time, explaining the whole way the process and what to expect. Pioneer’s service is exemplary.

By Steven H. on 11/07/19
no comment
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508-753-3223

Select any employee to see all their reviews.

Joe G
Rating:
43 total reviews!
Chris C
Rating:
38 total reviews!
Tom C
Rating:
(35 total reviews)
Matt H
Rating:
(28 total reviews)
Wayne S
Rating:
(26 total reviews)
Albert Q
Rating:
(18 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Pioneer Oil and Propane has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
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Albert Q has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
18 total reviews
By Kathryn B. on 12/31/19
no comment

By David D. on 11/07/19
no comment

By Leo G. on 06/18/19
Pioneer Team responds very quick to any given situation. Quick to access the problem and promptly resolves the issue. Pioneer/Marr Oil is a great oil company to be associated with.

By Avis D. on 03/12/19
Very good customer service. When tech came to my home for annual service call on boiler, he was very polite and personable, and very thorough.

By Dr. Howard A. on 01/23/19
Albert arrived within the time frame given. He quickly found the problem, provided a temporary fix, and returned when the necessary part arrived to complete the work. He was professional in his attitude.

By Dick C. on 11/16/18
Ww recently had to have our hot water heater replaced. We called Joe Gemain who came out to take a look at what type of water heater would be the best for us. Pioneer oil sells both oil & propane. Joe suggested a Hybrid electric hot water heater which we select...
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Ww recently had to have our hot water heater replaced. We called Joe Gemain who came out to take a look at what type of water heater would be the best for us. Pioneer oil sells both oil & propane. Joe suggested a Hybrid electric hot water heater which we selected. An installation date and time was set up for the work to be done. They arrived at the time we agreed on. The plumbers and the technician promptly got to work. I have to comment on their personalities. Excellent. They explained exactly what the process was to compete the change over. When finished they picked up all of the trash they had, explained how the new hot water heater worked, the optons we had, answered my questions, packed their gear and told me to call if have any questions and left. Managing a small business most of my life I know the difficulties involved in being succesful. Pioneer is a company that knows what the word service means and knows the dificulty being competative to keep their customer base. This is the type of company I want to and enjoy doing business with. R. Culross
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By Lisa G. on 11/15/18
The service I received from Pioneer Oil and Propane was exceptional as always. My technician was friendly and respectful, along with very knowledgable in his trade. I’m very pleased that no matter what time day or night, Pioneer Oil and Propane will always be t...
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The service I received from Pioneer Oil and Propane was exceptional as always. My technician was friendly and respectful, along with very knowledgable in his trade. I’m very pleased that no matter what time day or night, Pioneer Oil and Propane will always be there for me should I need them.
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By Edward M. on 07/29/18
Great job - on time, professional, friendly, explained everything completely and left information for follow up.

By John N. on 07/02/18
Albert arrived on the early side of our scheduled time window for our annual service contract. He was very professional and explained the work that he had performed. Unfortunately the time frame allowed was not enough to do all the work that had to be done. I was t...
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Albert arrived on the early side of our scheduled time window for our annual service contract. He was very professional and explained the work that he had performed. Unfortunately the time frame allowed was not enough to do all the work that had to be done. I was told a representative of the company would call to set up an appointment to complete the work. Ive been waiting sine 6/14/2018 and have not heard from them. While I rate there service as very good, this will be an inconvenience as I will have to give up another day to have this problem solved. I'm sure it is company policy but it would have been nice to finish the job before going to another appointment.
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By Lauren E. on 06/06/18
Albert was quick, efficient and very courteous. Pioneer is a great company.

By Gary & Ellen B. on 05/14/18
Albert Q. was friendly, timely and very efficient.

By Margaret F. on 04/28/18
Great servive

By Joe T. on 04/24/18
Technician Albert helped me with an issue last Sunday afternoon. After calling Pioneer, Albert called me within 5 minutes. We weren't able to resolve the issue over the phone (my fault), so he came to the house and was able to fix it fairly quickly. He was professi...
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Technician Albert helped me with an issue last Sunday afternoon. After calling Pioneer, Albert called me within 5 minutes. We weren't able to resolve the issue over the phone (my fault), so he came to the house and was able to fix it fairly quickly. He was professional, friendly, and thorough. Pioneer has always been great and this experience was no different.
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By Colleen M. on 04/23/18
Service men arrive on time, are able to answer all questions, and are very professional!

By Mrs. Tangney T. on 03/17/18
My husband and I are very pleased with the service we are receiving from Pioneer Oil. They have been so friendly and dependable and experienced team of workers, we feel safe having them do work on our tank or furnace. They are always on time with our automatic de...
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My husband and I are very pleased with the service we are receiving from Pioneer Oil. They have been so friendly and dependable and experienced team of workers, we feel safe having them do work on our tank or furnace. They are always on time with our automatic delivery and we have been nice and warm all winter long thanks to Pioneer Oil. We appreciate all your great service each and every day!
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By Stephen S. on 02/18/18
They've been a reliable service provider for many years, and have gone out of their way to respond immediately to special heating system problems on several occasions. I would recommend them to anybody.

By Pamela H. on 11/17/17
I called and the service man was at my house and the boiler was fixed within a couple hours. I have had a service plan with pioneer for 13 years (the age of my boiler) and they have always been helpful and courteous.

By Daniel C. on 10/26/17
We had been a customer of Pioneer oil for over 30 Years. We had scheduled our yearly tuneup and had requested a specific tech because he was familiar with an ongoing issue that we were having .We were told he wouldn't be available for about a month. We scheduled fo...
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We had been a customer of Pioneer oil for over 30 Years. We had scheduled our yearly tuneup and had requested a specific tech because he was familiar with an ongoing issue that we were having .We were told he wouldn't be available for about a month. We scheduled for Him to come out, and waited the month...Pioneer sent Albert instead....It was the last straw. Pioneer has been nothing but headache after stressful headache ever since Sail Energy took over the company
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