Was told I needed a new tank. Joe asked for money upfront, telling me that the check would be held for the tank, that the service on the furnace was covered by the service contract. Next business day my check was cashed, and $350 was used for the furnace that was supposed to be covered by service contract. I have yet to see the check for the balance, as there was now not enough to do an oil tank. It is now 3.5 weeks since I requested the refund, more than 15 business days. I keep getting told that the check was sent out a week-and-a-half ago from New Hampshire. This company is not truthful and overpriced. I have obtained quotes for a tank, the highest of which is $1300 cheaper than Pioneer's quote. I need my money back to pay bills.
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Our furnace cracked on a Friday during a snap of sub-zero weather. I called at 7:30 am. Pioneer arrived before 8:00, and Joe arrived by 8:30 to work up a quote and give us a delivery/installation date of Monday morning. I can not express how responsive, professional, and efficient Joe and the entire team are. After a long cold weekend, the furnace was installed by 2:00 pm Monday. Thank you so much!
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I have used Pioneer as my supplier since I moved into my new home in 2003. I have always recommended them to my family, friends and associates for this reason. Their professional knowledge is top-shelf in all aspects of their business ... from oil pricing and delivery, to maintenance of heating equipment, to installation of optional services, to problem solving. Above all though, is their attention to CUSTOMER SERVICE. Owner Dave Brunelle, like his father Bob before him, stresses the need to have a "Whatever it Takes" attitude with his staff when it comes to customer retention and satisfaction. Pioneer has installed my air conditioning system which has greatly improved the quality of comfort in our home. Recently, when our boiler's power vent went down on the coldest night of the year, Pioneer responded immediately with phone calls and visits from technicians in the field, and expert direction from Dave Brunelle and his staff as to what would be the best option to ensure that service would be uninterrupted. All this at a reasonable and affordable cost. I cannot describe the piece of mind that I have knowing that I have Pioneer Oil as one of my trusted suppliers, and will for years to come. I highly recommend them!
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Called in last week on Holiday and Eric arrived after calls in front of mine. He was quick to friend the main problem and complete that repair. Rather than rush out he discovered other problems and took care of them. Did a excellent job not only in the repair, but also cleaned the work area. I have been with Pioneer oil about 15 years and all the team performs to make sure all is in proper working order. If you want an Oil & Propane to service you select Pioneer Oil.. They are all there for you.
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My husband and I are very pleased with the service we are receiving from Pioneer Oil. They have been so friendly and dependable and experienced team of workers, we feel safe having them do work on our tank or furnace. They are always on time with our automatic delivery and we have been nice and warm all winter long thanks to Pioneer Oil. We appreciate all your great service each and every day!
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In early January, I ran out of propane from the supplier I had been using for 20 years. I was on auto-delivery and was ignored for 7 days. Pioneer jumped in immediately and solved my problems. The customer service was excellent, the whole team worked together to make the transfer to Pioneer easy, efficient and lovely. Glad I switched!
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After 4 years of doing business with you I am no longer interested in any further business transactions. I found your accounts manager to be totally closed minded after a stop payment on of a check because of a part that was not put in that I was charged for. The accounts manager sent me a statement for $40 (I had already been charged $39 by my bank) Once the part was installed I wrote another check for the amount owed. What ever happened to the customer gets the benefit of the doubt and just plain good old fashion service? Certainly not from Pioneer Oil and your extremely high oil prices as compared with your competitors. I was told my account was being closed due to no oil purchases and my $40 would be credited back to me. How rude! I would really like to see you post this one on your promotional materials, because it stands for the truth.
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