We are very happy with their service. They are very professional and efficient. I was worried about the repairs cost but they give us a very affordable options, they changed our system and it is working perfectly fine. They quality of their service exceeded our expectations. We highly recommended this company. They serve us for more than 10 years and always help and support us!!
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Ww recently had to have our hot water heater replaced. We called Joe Gemain who came out to take a look at what type of water heater would be the best for us. Pioneer oil sells both oil & propane. Joe suggested a Hybrid electric hot water heater which we selected. An installation date and time was set up for the work to be done. They arrived at the time we agreed on. The plumbers and the technician promptly got to work. I have to comment on their personalities. Excellent. They explained exactly what the process was to compete the change over. When finished they picked up all of the trash they had, explained how the new hot water heater worked, the optons we had, answered my questions, packed their gear and told me to call if have any questions and left. Managing a small business most of my life I know the difficulties involved in being succesful. Pioneer is a company that knows what the word service means and knows the dificulty being competative to keep their customer base. This is the type of company I want to and enjoy doing business with. R. Culross
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The service I received from Pioneer Oil and Propane was exceptional as always. My technician was friendly and respectful, along with very knowledgable in his trade. I’m very pleased that no matter what time day or night, Pioneer Oil and Propane will always be there for me should I need them.
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Had a couple of service items not all related to Matt. In regards to Matt, like all his team members provided excelent service and leaving the work area clean with the Burner (oil) ready to go. Can always count on Pioneer with quick (low downtime). Have had a couple of needs this last couple of mounth''s involving many members of the service organzation managed by Cade C. Had a water heater fail, caused by failure of city water preasure valve. The heater was 80 gals attached to the oil Burner. As alway's Pioneer is at the high end of technoligy and introduced to me Heat Pump Solution. State of the art. It is decoupled from the existing burner (no oil needed). It working terrific. Took a large effort in co-ordination as outside assist was needed for Pluming and Electrical work (fix original problem) Also a full inspection was needed of the H/AC for another purpose and Cade came out on a hot muggy day (attic) to verify all items met code . Needed a more formal document for the leagal requirements. He provided for me I have been with Pioneer for 17 plus years and they they keep geting better. I recomend them to all, from top to bottom all eager to help us the client. PIONEER is a KEEPER
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