I worked with Matt D. He was professional, knowledgeable, and considerate. I was concerned about clean-up when the job was complete. Matt and Cael left things in a very clean condition. I am confident if I were not satisfied, Matt would return to make things right. I highly recommend this company.
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I had called Pann on a Sunday morning for a bathroom plumbing issue as I was recuperating from an accident. After calling emergency service, Mike the dispatch person called back very shortly. After explaining situation he said Matt D would be able to come out that afternoon (on a Sunday!!) as I was a Plan member. Matt arrived right at time noted, fixed my plumbing isssue, was very thorough, efficient, and personable and after checking everything was in working order, cleaned up the area and I was good to go. I have been a very satisfied Pann customer for years and continue to be. Highly recommend Pann for any plumbing needs.
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Matt D. helped me today. Our boiler has been on again, off again weird since the heating season started. Pann sent someone else out in January who looked the entire thing over with me, but at the time it was performing perfectly. The other day it started making strange sounds again. Matt was able to diagnose the problem, fix what needed fixing today, and left me a list of things he felt would need replacing by next season and let me know what to look out for. Thanks so much, Matt and Pann! As a bonus, my barky little dog really liked him.
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This was our first time using Pann and it was after we lost heat during the middle of a Nor'easter. Despite the late hour and inclement weather, Rich was professional, helpful and was able to get our heat back on. Made a huge difference not waking in the morning and being in a freezing home.
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