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By Elizabeth F B. on 08/09/18
Incredibly kind and competent

By ROBERT T. on 08/08/18
Excellent service found the problem with the AC went to the truck and got a replacement part. Works fine now.

By CLIFF C. on 08/02/18
Have used your company many times and have been very happy with your service. Kollin has serviced by heating and cooling systems and he is the best!!

By Jacqueline S. on 07/24/18
Prompt, professional and knowledgeable.

By Jacqueline S. on 07/24/18
Prompt, professional and knowledgeable.

By Navin K. on 07/24/18
Kollin was exceptional. He was extremely detail-oriented, walked me through each step of the process, and was very upfront with any cost for additional services. He was great to work with and I would absolutely recommend him.

By jeffrey p. on 07/19/18
Always a pleasure calling Pann !

By jeffrey p. on 07/18/18
fabulous as always. peter came out to help with our a/c-- found and fixed the issue in literally minutes. once again, great service from pann's management and their great tech staff. thanks much guys !!

By GEORGE M. on 07/17/18
This is my first experience with PANN. It will not be my last for any plumbing needs I encounter at my residence. I actually saw two young men in a semi trot coming to my residence by their similar attire. The City of Cambridge was doing excavating work. They weave...
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This is my first experience with PANN. It will not be my last for any plumbing needs I encounter at my residence. I actually saw two young men in a semi trot coming to my residence by their similar attire. The City of Cambridge was doing excavating work. They weaved their way underneath yellow tape and I greeted them before they rang the doorbell. They politely and confidently introduced their selves. I'm like I've never seen a contractor as happy as these two. But finally they quoted me and I was sold and they were ready to complete my plumbing needs. I might add indeed they did beyond my expectations. Their work was top quality. My faucets are at peak performance. I inquired about and area outside of their immediate responsibility but they took pictures to show their office team my further needs. Needless to say I want them or (PANN) to do that work as well. I've never felt good about paying my bill. Thanks PANN for entrusting Tim and Jack to represent your name. They are exemplary employees and workers. ****** ****
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By George and Maria M. on 07/16/18
We are extraordinarily pleased with the performance of Pann and in particular Kollin, Dan and Fabio. They were especially courteous, professional and effective in installing and servicing our air conditioning units. In particular we were impressed with Kollin and t...
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We are extraordinarily pleased with the performance of Pann and in particular Kollin, Dan and Fabio. They were especially courteous, professional and effective in installing and servicing our air conditioning units. In particular we were impressed with Kollin and the fact that he stopped by the house twice after the installation to be sure that everything was functioning properly. We are very satisfied and would highly recommend Pann to anyone for their air conditioning needs.
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By JANET C. on 07/10/18
I've used PANN for three years to install and service my HVAC systems. I, also, maintain a service contract with them. They are trust-worthy and reliable. Ryan, who is courteous and patient, came out recently to complete a seasonal check on my units and to make sur...
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I've used PANN for three years to install and service my HVAC systems. I, also, maintain a service contract with them. They are trust-worthy and reliable. Ryan, who is courteous and patient, came out recently to complete a seasonal check on my units and to make sure they were running properly and efficiently. Before using PANN, I had another local company install a new system, which never worked properly. After several service calls to the "other guys" I was told that heat pumps do not work well in extreme cold and that was why the temperature would not go above 58 degrees. Really?!! Then why did you install it? Living in a brownstone building with several other units, heat pumps are the best option for heating and cooling each individual unit. Tired of dealing with the "other guys," I contacted PANN. Within one hour the problem was diagnosed, which the "other guys" could never do. The "other guy" system was never installed correctly from the beginnning. The condensors were not compatible with the air handlers!! Anyway, PANN refigured the system, not without cost, but both the heat and air conditioning work extremely well. Very happy customer...
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By Leah K. on 07/10/18
Kollin was fantastic-- very knowledgeable and patient, and he didn't leave until our a/c was providing cool air!

By MIKE O. on 06/23/18
Kollin was wonderful being very patient to answer all our questions. Thank you.

By MIKE O. on 06/21/18
Kollin arrived on time to perform an AC check. He was simply fantastic and checked all wall units and explained the preventative maintenance and the proper operation of the units. I would highly recommend Pann for your Heating/AC/Plumbing needs and especially Ko...
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Kollin arrived on time to perform an AC check. He was simply fantastic and checked all wall units and explained the preventative maintenance and the proper operation of the units. I would highly recommend Pann for your Heating/AC/Plumbing needs and especially Kollin for the servicing. Great Job!
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By Jan D. on 06/21/18
Tim and Jack assessed my faucet problem (which I thought was unfixable) and fixed it with expertise and thoughtful problem solving. I needed two appointments, one for appraisal and one for work. Tim and Jack came exactly when they said they would at both times and ...
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Tim and Jack assessed my faucet problem (which I thought was unfixable) and fixed it with expertise and thoughtful problem solving. I needed two appointments, one for appraisal and one for work. Tim and Jack came exactly when they said they would at both times and were very respectful of my house and property. This company, in my experience, is reliable and very capable.
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By Ann m. on 06/20/18
Matt and Cael were absolute professionals . Job was taken care of quickly & cleanly . It was like they were never here. Perfect gentlemen.

By ROBERT C. on 06/19/18
I resent getting taken to the cleaners. The serviceman was polite and on time, but to charge me $370 to replace a $30 dual run capacitor and to perform the work in 1/2 hour is appalling.

By CHRISTINE C. on 06/19/18
Facebook didn't open on my kindle.

By Abby S. on 06/15/18
I just became a member, as I needed work on my AC unit and it was actually a cost savings to join. Plus now the parts are under a 3 year warranty. Peter K was the technician, and he was very professional and knowledgeable. He had to come 3 times, first time to insp...
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I just became a member, as I needed work on my AC unit and it was actually a cost savings to join. Plus now the parts are under a 3 year warranty. Peter K was the technician, and he was very professional and knowledgeable. He had to come 3 times, first time to inspect it, and figure out what part to order, second time to install and test part, which led to discovery of a wiring issue, which would have degraded the new part quickly. So then third visit was to install that other part and fill the AC with some Freon. I'm glad it was fixable, and that now I can have them come inspect my plumbing, and heating in the fall. Having one company to call is so much easier to remember and peace of mind to be able to call if something happens in the middle of the night, etc.
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By Joe B. on 06/15/18
Kollin was great and very knowledgeable about my system. He gave great advice on now to maintain and what Pann offers to help my system. He showed up on time and was very courteous. Thank you
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