Brandon B., the technician, was very professional & informative. He was here to do our A/C check & tune up. He was also able to hook up the NEST thermostat to our system. Brandon explained how to use the new thermostat. I will be requesting Brandon for any and all service in the future.
(View Less)

Professional team, gave me a great deal on a bundle of hi efficiency ac/heatpump and furnace and waterheater tank, I delt with others 3 years ago in my second system that I have in the same house but the deal I got from One Hour heating and cooling knocks them out of the park by far. They take their time to explain everything to me, did a professional clean job with no cuts in anything, they even change my thermostat on the wall with an ecobee advanced thermostat the I really love, put brand new electric wires and box on the exterior wall of the house for the new A/C. Really highly recomended. Thanks alot Caleb and Matt and Antonio and Josh and Victor and Zack, thank you guys so much. Osama
(View Less)

The team at One Hour that comprised of Zach (gave bid did excellent job of educating us on the various plans and types of HVAC systems); Josh, Victor, and Antonio did a fantastic job of installing the new HVAC system. They were very efficient in the time they took to install, to the clean up, and haul away of old system. They were very careful to cover flooring so as not to track in dirt or debris from outside. They took care into showing us how the new thermostat and HVAC work. They were ALL very pleasant and courteous!! It was a great experience. I highly recommend One Hour.
(View Less)

Condenser died. Had three quotes and their price was very competitive. Came out when they promised. Did not try to oversell. I am an engineer and one vendor stretch the truth to try to inflate the job. Installation was done quickly by two courteous technicians. Would use again without reservation.
(View Less)

I have been after One Hour Heating and Air for an estimate to replace my electronic furnace filter with a new one and install a whole house humidifier. When Caleb came out last fall to check the heating, I requested that someone from the office check with me in January to schedule the service. I finally had to call the local office in February to get an estimate, Don't they want my business? 8 stars
(View Less)

Kyle was very helpful in expediting my replacement with Mitsubishi on the mini split system. However, Mitsubishi was not very cooperative in replacing the defective unit, which was a manufacturing deficit. One Hour took it upon themselves to get the unit for me and said they would deal with Mitsubishi. Evidently, Mitsubishi had issues with warranty on unit. This was the second time this issue had presented itself with fluid coming out of unit, the first was within warranty timeframe. I still would like to find out if Mitsubishi is going to repaint my wall where the unit was placed since fluid from the unit dripped onto the wall, base board and new carpet. I feel Mitsubishi should in an act of good consumer relations repair this for me. I hope someone from corporate will address your contractural agreement with this company. I do hope I will be contacted about my concerns.
(View Less)

Our furnace was not sounding right and a humidifier drip hose had come loose. We had recently cancelled our contract with a competitor and weren't sure who to call. Looking at the reviews on line One Hour seemed a good choice and they were in Lee's Summit. When I called I let them know our heat was not keeping up and the house was getting colder. The scheduler was able to send someone in a couple of hours. Brandon arrived after calling to let us know he was about thirty minutes away. When he arrived he was very polite and professional. He looked at our furnace and diagnosed the problem. He explained the problem and had the repairs part needed in his vehicle. We signed up for the care club with a contract to do a spring air conditioner check in a couple of months and a furnace check next fall. The signup saved us money and is cheaper than what we paid the competitor. We were extremely well pleased with Brandon and the company. If this kind of service continues we will be with them many years.
(View Less)