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847.296.3444
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By DIANE & JOHN A. on 06/22/18
Rose is one of nicest people to talk to over the phone. Jose has been our service person a few times and as always he proved why we continue to use One Hour. Thank you all for a job well done.

By MARC & JEAN C. on 06/15/18
Very happy with the service yesterday. Thank you.

By MARYANN J. on 06/15/18
Great job. Very courteous.

By Laura B. on 06/14/18
Tech was thorough and polite. Also provided good info on A.C. unit.

By Pat J. on 06/13/18
Jeff B. Is an excellent technician and quickly addresses any issues.

By WENDY J. on 06/13/18
The One Hour team is excellent. Courteous, timely and knowledgeable. Thanks One Hour!

By Jim W. on 06/11/18
Okay. This review will be a part of a decade long relationship with One Hour. Consistently, the technicians sent to our home are nothing short of excellent. However, we will focus on this visit which was the largest job to dat—a full replacement of our heat excha...
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Okay. This review will be a part of a decade long relationship with One Hour. Consistently, the technicians sent to our home are nothing short of excellent. However, we will focus on this visit which was the largest job to dat—a full replacement of our heat exchanger and our a/c. I have named the install team of Joe, Raudel and Vlad, but this began with Jose about three weeks ago on his regular service visit. As usual he was thorough and honest. We were leaking Freon like crazy and decided it was time to replace a 15 year old system that was only supposed to last 13 years (thanks for the extra two years, guys). Mike Jones came out a week later to talk us through the options for replacement. After some realistic options, we decided to go all in. Mike is not a sales associate; he is an installer that happens to have a gift for analyzing a customers needs. It should be noted that One Hour doesn’t have a “sales staff” so the people guiding our purchase were field service personnel. I find this practice brilliant for the fact that I’m not being “sold”, I’m being helped. So today, when the installation crew arrived, I was very confident of what was to transpire. Joe led the team and kept me apprised of all the moves that had to be made be they planned or on the fly. 11 hours later we could not be happier with the results. What could have been a low hanging mess in our basement was finished to a thing of beauty. Joe said that they want every job to be like it was in their own house, and that was exactly what we got. If you haven’t found your HVAC ‘guy’, you need to give One Hour a call. Everything promised is delivered; simply an excellent company.
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By WILLIAM H. on 06/07/18
(no comment)

By JO ANN H. on 06/07/18
One Hour has been servicing me for fifteen years, very reliable and honest. The office help, Rose and others are very helpful also. Last year had a problem with condenser which was replaced with warranty. Always have Jose G. come for the inspection/work, he is very...
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One Hour has been servicing me for fifteen years, very reliable and honest. The office help, Rose and others are very helpful also. Last year had a problem with condenser which was replaced with warranty. Always have Jose G. come for the inspection/work, he is very professional, respectful,very trustworthy , and explains everything he needs to do and does. There is always a wait for him but worth it.
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By PHILIP & JANET B. on 06/06/18
Anthony

By DAVID S. on 06/06/18
I've used this company for many years. They operate as a well oiled machine. Like clockwork, I get a call from Rose to set up my seasonal service and the technicians that come are always good guys that I'm comfortable with being in my house. This time, Piyush wa...
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I've used this company for many years. They operate as a well oiled machine. Like clockwork, I get a call from Rose to set up my seasonal service and the technicians that come are always good guys that I'm comfortable with being in my house. This time, Piyush was patient, thorough and very nice. I'm very satisfied with One Hour.
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By Noelle G. on 06/05/18
Jimmy D. was the best! He was really conscientious of our space and our crazy dog. He was incredibly informative and helpful, and one of the nicest service personnel that has ever come in my house! We love One Hour Heating and A/C! :)

By Julie B. on 05/31/18
I’ve had several interactions with multiple service men from this company and they all have been tremendously helpful, knowledgeable, efficient, and polite! My first experience was with Jeff to service our furnace/AC in the townhome that we were selling....I was ...
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I’ve had several interactions with multiple service men from this company and they all have been tremendously helpful, knowledgeable, efficient, and polite! My first experience was with Jeff to service our furnace/AC in the townhome that we were selling....I was so impressed with him and the company that I scheduled a service/cleaning of the AC unit at our newly purchased home. Unfortunately we soon discovered that the AC didn’t even turn on at our new home. I called the company and Jose was out very quickly to assess the problem...also very polite and knowledgeable. We found out that we would need to completely replace our AC, and our furnace was in need of repair :(. Enter salesman Mike in 2 days....was very impressed by his knowledge and sales pitch. We ended up purchasing a brand new AC and furnace that the company was able to install the next day!!! This was huge since the weather was hot!! Joe and Raudel worked hard for 7-8 hours getting the work done! I felt assured every step of the way with this company and it’s workers. Would definitely recommend them all!!
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By BRIAN & MARY R. on 05/31/18
The follow-up on our appointment to service our AC unit for spring went well. Both Rose and Anthony were easy to work with. Once Anthony visited and did his inspections, we reviewed all his findings and discuss our options as well as potential costs so that we co...
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The follow-up on our appointment to service our AC unit for spring went well. Both Rose and Anthony were easy to work with. Once Anthony visited and did his inspections, we reviewed all his findings and discuss our options as well as potential costs so that we could make a decision on what was best for us. I would give them both a top rating and would not hesitate to use them again. Thanks for everything.
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By KEN E. on 05/29/18
Great service.5star.

By SANDRA W. on 05/22/18
One Hour Heating & Air Conditioning installed my Heater & A/C unit ten years ago. The service has always been good. Rose always calls for my seasonal tune ups and sets the appointment to my schedule. The last technician Donavin came beginning of May. His profe...
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One Hour Heating & Air Conditioning installed my Heater & A/C unit ten years ago. The service has always been good. Rose always calls for my seasonal tune ups and sets the appointment to my schedule. The last technician Donavin came beginning of May. His professional manner and skill leaves me assured my summer months will be cool. Thanks Donavin and Rose!
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By LINDA S. on 05/19/18
very good customer service said tom would be here at 8 and he was very helpful and answer all my questions linda

By GLORIA O. on 05/18/18
Have used One Hour Heating and A/c for many years. Have been very satisfied. My service performed by Tom on May 17th, was done with him telling me what he was doing all the time. He was excellent.

By MARY D. on 05/17/18
Jose Gallardo is EXTREMELY knowledgeable in what he does. He knows how to explain things in layman’s terms so tgat my husband and I understand. Jose NEVER attempts to sell or up sell anything. We need something Repaired on our A/C, furnace or humidifier he explai...
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Jose Gallardo is EXTREMELY knowledgeable in what he does. He knows how to explain things in layman’s terms so tgat my husband and I understand. Jose NEVER attempts to sell or up sell anything. We need something Repaired on our A/C, furnace or humidifier he explains in full detail what we need and why. Jose Is very punctual on his arrival time, He is a very courteous, and friendly gentleman. I Always request Jose to do my service work. I HIGHLY recommend Jose and One Hour Heating for your AC and Heating work. Also As a sidenote, I have my furnace air conditioner and humidifier from One hour heating. Very impressed with all of their service people and equipment. I have been using One Hour Heating since 1999, Which should show my approval rating with them. Ask for Jose Gallardo, And you will never go wrong.
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By ANN B. on 05/16/18
(no comment)
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CALL TO SCHEDULE
847.296.3444
or book online

Select any employee to see all their reviews.

Jimmy D
8 Years
Rating:
355 total reviews!
Jose G
9 Years
Rating:
331 total reviews!
Rose F
Customer Service Rep.
2 Years
Rating:
(1118 total reviews)
Jeff B
11 Years
Rating:
(247 total reviews)
Rick B
30 Years
Rating:
(109 total reviews)
Mike J
1 Year
Rating:
(105 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period One Hour Heating & A/C Elk Grove has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at One Hour Heating & A/C Elk Grove. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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