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919-201-5200
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By Suzanne M. on 04/17/19
Have used One Call twice now. Norval came the first time and was very thorough and spent a long time making sure he addressed the plumbing issue. William and a co-worker, whose name I don't recall (sorry!) came yesterday and put in a new garbage disposal. They w...
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Have used One Call twice now. Norval came the first time and was very thorough and spent a long time making sure he addressed the plumbing issue. William and a co-worker, whose name I don't recall (sorry!) came yesterday and put in a new garbage disposal. They were fast, courteous and gave an exact explanation of what they were doing. Will definitely use One Call again if I have any plumbing issues!
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By Gary W. on 04/01/19
Plumbers was an hour late, had taken a half day off from work. Had him replace a bath-shower valve, I had removed sheet rock for easy access. (He wanted $144 to do it). I had purchased all new items and ready to go. Anyway he arrived at 11am and finished 4 hours la...
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Plumbers was an hour late, had taken a half day off from work. Had him replace a bath-shower valve, I had removed sheet rock for easy access. (He wanted $144 to do it). I had purchased all new items and ready to go. Anyway he arrived at 11am and finished 4 hours later. This should have been an easy job, but it run close to $700,
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By Linda A. on 03/30/19
Excellent, customer service. Professional plumber, informed customer of exact repairs performed.

By Marcellous H. on 03/30/19
The plumber Norvall was a true professional.

By Joe S. on 03/27/19
Professional, friendly, dependable

By Charles V. on 03/25/19
My experience with One Call Plumbing left me unhappy. I had a tankless electric water heater (Seisco) that had died, and I wanted to replace it with another one (EcoSmart), which I had already purchased. The basic infrastructure for installing it was already presen...
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My experience with One Call Plumbing left me unhappy. I had a tankless electric water heater (Seisco) that had died, and I wanted to replace it with another one (EcoSmart), which I had already purchased. The basic infrastructure for installing it was already present, but because the two systems are not identical, I knew I needed a professional to come retrofit in the new heater. I called One Call Plumbing because their website suggested that they have expertise in handling both the electrical and plumbing issues needed to hook it up. The technician who came out (Jacob) was a nice guy, but he told me only after he had started working on the project that 1) he was not able to do the electrical work needed, 2) no one at One Call Plumbing would be able to do it, and 3) they did not have an electrician subcontractor that they worked with. Basically, I was on my own for the electrical hook-up part. Jacob did do a good job connecting the plumbing to the new heater, but I was amazed at how much One Call Plumbing charged versus what they actually did. He was there around 2 hours 20 minutes, and in that time he took the old Seisco off the wall, put the new EcoSmart on the wall, and reconfigured around 4 feet of pex tubing to hook it up. For that One Call Plumbing initially charged me a little less than $1200, or over $500 per hour. I called and talked them down to $800, an improvement to be sure (and I appreciate their willingness to do that), but still close to $350 an hour for some light labor and a few parts. (Remember, I already had the new EcoSmart at hand.) Now I don't mind paying a reasonable amount for reasonable work, but the fact that they wanted to charge this much for an incomplete job left me dissatisfied with their work.
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By Debbie S. on 03/23/19
William was professional and answered my questions. He took the time to explain what needed to be done in detail.

By Marcellous H. on 03/21/19
After a change in schedule. Once the Technician arrived, Norval was on a mission. After the introduction he saw what he had to do, and he did it. Explained his steps and got the job done. Norval is a plumber who not only knows his craft, but seems to really enjoys ...
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After a change in schedule. Once the Technician arrived, Norval was on a mission. After the introduction he saw what he had to do, and he did it. Explained his steps and got the job done. Norval is a plumber who not only knows his craft, but seems to really enjoys what he does . I can see what the schedule change was about. Norval is going to get it done.
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By John T. on 03/19/19
Good job.

By Michael R. on 03/18/19
Fast and professional service.

By Shawn F. on 03/14/19
Great service , on time , and very reasonable prices. What else can you ask for !!

By Bob R. on 03/13/19
Jacob came and took care of our broken pipe, restoring water service to our house very quickly and professionally. I felt like he and I were on the same team. I highly recommend One Call Plumbing in general and Jacob in particular. I will definitely call them again if needed.

By John T. on 03/11/19
Great service. .

By Jo Ann W. on 03/08/19
One Call Plumbing is aptly named. They made one call to my house and they will never make a second. In short, I paid over $400 for a poor job to a company that from my experience seems to care nothing for customer satisfaction and apparently not much for profession...
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One Call Plumbing is aptly named. They made one call to my house and they will never make a second. In short, I paid over $400 for a poor job to a company that from my experience seems to care nothing for customer satisfaction and apparently not much for professional reputation. I then paid $200 to another company to repair almost everything the One Call employee did. Complaints to the company resulted in promises to call back that were not fulfilled. My recommendation is that you call a different company. That is certainly what I will do.
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By Jon A. on 02/27/19
Fast response, and continuing information about who was coming and when to expect them. Great service even before the repair even started!

By Patricia W. on 02/22/19
They evaluated and fixed only what I needed instead of just making me replace everything. I appreciate that they did what was best for the customer and not what would make them the most money.

By Dennis S. on 02/22/19
Knowledgeable and fast

By Patricia W. on 02/18/19
Nice guys! Fixed my problem with out needing to replace the whole pump. Thanks for your quick service!

By Tammy C. H. on 02/18/19
After a few visits from another plumbing company with no resolution, I finally got a real plumber. Carlton was very helpful and took time to explain in details what was going on. Thank you Carlton for your great support and your excellent customer service skills was a plus. Tammy C

By James L. on 02/17/19
Fantastic service and dedication! We had our hot water heater break, and One Call Plumbing was the only company among many we contacted that was willing and able to work with us for a same-day solution. Most importantly, they were unwilling to compromise on safety ...
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Fantastic service and dedication! We had our hot water heater break, and One Call Plumbing was the only company among many we contacted that was willing and able to work with us for a same-day solution. Most importantly, they were unwilling to compromise on safety and code restrictions, and had a direct line with the Durham inspector to double-check our adherence to regulations.
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CALL TO SCHEDULE
919-201-5200
or book online

Select any employee to see all their reviews.

Loren T
Rating:
14 total reviews!
William S
Rating:
8 total reviews!
Lovinel R
Customer Service Rep.
Rating:
(68 total reviews)
John J
Customer Service Rep.
Rating:
(58 total reviews)
One Call Team
Rating:
(1 total review)
Jacob J
Rating:
(32 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period One Call Plumbing Services Co has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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