Oak Island Heating and Air Conditioning
CALL TO SCHEDULE
760-839-8383
By Joe M. on 05/17/21
Look no further than Oak Island if you are in the market for a new HVAC system. The whole process was easy and handled professionally. Their quote for top quality equipment was better than the competition and the communication and service were incredible.

By Gigi S. on 04/30/21
Trace and Alonzo, the dynamic duo! What a friendly and professional pair. They arrived and began installing my new AC outside before I arrived home. They took care in protecting the interior of my home as they continued the installation. They were informative, prov...
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Trace and Alonzo, the dynamic duo! What a friendly and professional pair. They arrived and began installing my new AC outside before I arrived home. They took care in protecting the interior of my home as they continued the installation. They were informative, providing information to me along the way. They were efficient and for me it was clear that they worked very well together as a TEAM. When the installation was complete Trace provided more information about the system, provided a brief tour of what they installed and waited to ensure the system was heating and cooling. I could not have been happier with this company, from the staff I spoke to - to arrange the appointment, installers, accountant and the president, Jacob who gave me the original estimate, this company epitomizes excellent customer service! Mahalo Oak Island, happy to be a happy islander❣️
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By Jim A. on 04/28/21
All the workers did a great job and especially Trace, who lead the job. He was very capable and lead the job in an efficient manner. All the employees were showed respect and a caring attitude towards me. A great company and great employees too. You can't go wrong ...
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All the workers did a great job and especially Trace, who lead the job. He was very capable and lead the job in an efficient manner. All the employees were showed respect and a caring attitude towards me. A great company and great employees too. You can't go wrong hiring them. *** *****
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By Suzanne G. on 04/27/21
Trace and Austin were the two service techs that arrived to remove the old and install the new HVAC system. Trace was lead tech and was instructing Austin on what to do. At one point Trace had to go back to the shop and left Austin with instructions on how to pro...
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Trace and Austin were the two service techs that arrived to remove the old and install the new HVAC system. Trace was lead tech and was instructing Austin on what to do. At one point Trace had to go back to the shop and left Austin with instructions on how to proceed. Although the instructions were clear, Austin did his own thing. Trace had to redo and then complete the work required as Austin had gotten so flustered that he just couldn't do anything correctly, having Trace to redo it. Trace was very good at keeping his wits and being patient with Austin. Trace did excellent work, and was professional and polite to us as customers. I give him a big thumbs up, Austin not so much...he damaged the units internal parts and Trace had to get replacements. Overall good install, and would recommend Oak Island and Trace as an install Tech/lead.
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By Richard M. on 04/15/21
We finally pulled the trigger this year on the AC install and chose Oak Island Heating & Air as the installer. Their prices were the most competitive and their availability was immediate. Trace Garrett, Austin, and Alonzo were very professional and extremely hard...
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We finally pulled the trigger this year on the AC install and chose Oak Island Heating & Air as the installer. Their prices were the most competitive and their availability was immediate. Trace Garrett, Austin, and Alonzo were very professional and extremely hard working getting the huge install job completed within 2 days. The system is amazing and we couldn't be more thrilled to finally have this in our home. I really appreciated the overall efficiency and expertise that Trace and team displayed throughout the installation and turnover. Thanks again for everything!
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By Devon on 02/12/21
Great Experience! Jacob, Trace and Austin all did a great job. Best price, extremely polite and courteous from top management to field techs. They were clean and did not disrupt us during the removal and install of a new HVAC system. We would highly recommend them!

By Christian G. on 02/08/21
Thank you Trace and Austin for installing my new furnace. You did an excellent job with the furnace as well as keeping the carpet clean. Overall I appreciated your professionalism throughout the whole process. Christian

By Walter N. on 02/03/21
Had new furnace installed and whole house AC. They were part of the Costco purchase program. Jacob came in and gave me a great quote. I obtained 4 quotes. Their's was the best quality to price vs the others. They had the same warranty and service guarantees as the ...
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Had new furnace installed and whole house AC. They were part of the Costco purchase program. Jacob came in and gave me a great quote. I obtained 4 quotes. Their's was the best quality to price vs the others. They had the same warranty and service guarantees as the most expensive quote. The field team was very professional, courteous and safe wearing masks the whole time. They cleared out my old furnace and conduits, did the install and cleaned up. It took 1.5 days. They took care of all trash removal and final inspection of the install. I am very happy with the whole process. Thank you to Jacob, Shannon, CJ, Trace, Austin, Brian and Tyler for their high quality work and open lines of communication for all my concerns.
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By George E. on 01/28/21
I only wish I could rate this business with more stars. Oak Island has been my go-to HVAC resource for more than 21 years, they are honest and great experts on everything it takes to guarantee a comfortable home. They sell quality systems and stand behind them as l...
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I only wish I could rate this business with more stars. Oak Island has been my go-to HVAC resource for more than 21 years, they are honest and great experts on everything it takes to guarantee a comfortable home. They sell quality systems and stand behind them as long as you need them to. They treat their customers like family and go the extra mile whenever you need them. You cannot go wrong if you select Oak Island for your HVAC needs.
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By Rebecca R. on 01/04/21
Great service, from estimate to install they were professional and friendly. Trace was knowledgeable and answered all our questions! Thank you

By Terry W. on 12/18/20
I received extrodinary service from Tyler! He is such a good listener and communicator. He really cares that his customers get the best service experience possible. True to his word, he followed up with me to insure my concerns with our HAVC systems are addressed. ...
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I received extrodinary service from Tyler! He is such a good listener and communicator. He really cares that his customers get the best service experience possible. True to his word, he followed up with me to insure my concerns with our HAVC systems are addressed. It's so important to have truely professional employees in the back office, and Tyler is just that. Thank you Oak Istand!
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By Jim L. on 12/18/20
Thank you for sending Bill Miley to our home for a service call on our forced air heater. Not only did he solve the problem, fixing our heater, but he noticed some paper loose in the fan mechanism from a manufacturers label that was making noise in the system. He...
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Thank you for sending Bill Miley to our home for a service call on our forced air heater. Not only did he solve the problem, fixing our heater, but he noticed some paper loose in the fan mechanism from a manufacturers label that was making noise in the system. He was able to remove the paper and eliminate the noise that we assumed was just normal. In fact, the system is now so quiet, we find ourselves doublechecking to make sure the heater is on. Again, thank you for having such great employees.
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By Royce M. on 12/14/20
no comment

By Luis P. on 12/10/20
The installation crew from Oak Island Heating & air Conditioning did an outstanding job installing my brand-new HVAC system. Trace and Brian explained what they needed to do and asked me how I wanted the lines to be run. This is something I really liked because I h...
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The installation crew from Oak Island Heating & air Conditioning did an outstanding job installing my brand-new HVAC system. Trace and Brian explained what they needed to do and asked me how I wanted the lines to be run. This is something I really liked because I had other work done where the installers just did whatever they wanted without asking for my preference. The crew put on booties before tarping the work area which was something I was not expecting. The guys worked long hours and finished the job in one day as I was told; another installer, Austin, stopped by a couple of times to give them an extra hand Overall, I give the crew five stars because they treated my house with respect, cleaned up the work areas, explained the installation and the basics on how the system works and showed me how to use it. Keep up the good work!!
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By Mary e. on 10/08/20
Oak island did a fantastic job fixing my wall heater, installing a new ductless air conditioning, covering their work area, cleanup afterwards, clearly communicating schedules, expectations, payment options etc. I would highly recommend these guys for all heating...
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Oak island did a fantastic job fixing my wall heater, installing a new ductless air conditioning, covering their work area, cleanup afterwards, clearly communicating schedules, expectations, payment options etc. I would highly recommend these guys for all heating and air needs. Roberto and Osciel were very professional in their installation of the air condituoning unit; Chris was knowledgeable about the best option for my home, and the gentleman who repaired my wall furnace was competent and quick. Thank you!
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By Laurel Shields RE/MAX C. on 10/07/20
From the front desk office personnel to the people who understand, accurately diagnose, and repair hvac services, Oak Island Heating and Air is my "go to" customer service driven provider. Fair, reliable, and always treating others the way they want to be treated.

By Jean F. on 10/03/20
Chris was our first contact person. He provided us with several options. Osiel and Roberto came, on time, to do the installation. During this time with the virus, we were very appreciative that they came prepared with masks etc. Their work ethic was outstanding. Os...
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Chris was our first contact person. He provided us with several options. Osiel and Roberto came, on time, to do the installation. During this time with the virus, we were very appreciative that they came prepared with masks etc. Their work ethic was outstanding. Osiel even stayed to help us program our phone with the new Honeywell system. We still have a learning curve on that. Thank you so much Osiel and Roberto for your professionalism.
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By Charles K. on 09/23/20
I have been pleased with Oak Island since they first installed our Air Conditioner 23 years ago. I was noticing that the A/C wasn't working well so I had Oak Island come out for a tune-up. The technician, Bill, showed me the current draw that dimmed the house light...
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I have been pleased with Oak Island since they first installed our Air Conditioner 23 years ago. I was noticing that the A/C wasn't working well so I had Oak Island come out for a tune-up. The technician, Bill, showed me the current draw that dimmed the house lights, and recommended replacement of the A/C unit. Cris Young then came out and gave me the estimate for the replacement unit. Cyrus, Brian, Tyler and Patrick then came out and installed the unit and replaced all the vent registers. Three registers were mis-measured requiring Austin to come back to install the mismatched ones. All of the personnel were cordial, professional, and efficient. The only problem was that an appointment was made for Tuesday, 9/22/20 at 10:00 am. When they did not arrive by 1:00 pm, I called the office and found that their first job of the day took much longer that estimated and they had to reschedule for the next day. They were on-time on 9/23, but I would have appreciated a phone call cancelling the previous day's appointment.
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By James S. on 09/21/20
Great overall experience. All of my concerns were addressed. Very willing to work with scheduling and payment.

By Darrel M. on 09/17/20
Nathan and Gene arrived on time to replace our old AC unit, completed the installation as planned, and cleaned up after they were done. They did great work. Our new AC compressor is as quiet as was described during the sale.
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CALL TO SCHEDULE
760-839-8383

Select any employee to see all their reviews.

Oak Island Heating AC Team
Rating:
119 total reviews!
Trace G
1 Year
Rating:
28 total reviews!
Cathy B
20 Years
Rating:
(25 total reviews)
Cris Y
20 Years
Rating:
(22 total reviews)
Osiel G
1 Year
Rating:
(19 total reviews)
Cyrus S
5 Years
Rating:
(18 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Oak Island Heating and Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Oak Island Heating and Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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