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By Greg N. on 05/22/20
Chris was very thorough and professional in his review the f my heat and air system. I felt very confident with his feedback.

By Tim K. on 05/18/20
I did my research & decided on a Mitsubishi split unit. I also knew the size of my space so I knew I wanted pricing on 2 units that I had to choose from. Called 3 companies for quotes and met with 2 (one didn’t call back). First company sent a young guy without e...
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I did my research & decided on a Mitsubishi split unit. I also knew the size of my space so I knew I wanted pricing on 2 units that I had to choose from. Called 3 companies for quotes and met with 2 (one didn’t call back). First company sent a young guy without even a tape measure, gave a quote the following week and answered some of my questions the week after that, haven’t heard back from them on remaining questions. O’Brien sent Mike 3 days after I called and he looked at the space and worked up options on the spot only needing our WiFi and his computer, answered my questions & was totally professional. He gave me a reference which I checked the next day (they were also glowing about the O’Brien experience). I called Mike and he scheduled the install for the following week, but they had their install manager come out in the interim to make sure of the difficulty of the job and to plan. This gave us a chance to ask questions about placement that were very helpful. They came in a rainstorm and put up tarps to stay a bit dry & had the whole job done in 6 hours. It looks & works great. Everyone was professional, courteous & just nice folks. I Unhesitatingly recommend them for any heating & cooling jobs. Not the absolute cheapest price, but not far off and who knows what service & job I get from the cheapest guy. Well worth their price given the quality & customer service provided.
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By Bill M. on 05/13/20
no comment

By Frank C. on 05/04/20
The team was very knowledgeable did a great job and answered all my questions. A very pleasurable experience.

By Randall K. on 05/04/20
I am very pleased with the service performed by Chance at O'Brien Heating and Air. He arrived on time, explained all of his services completely and then performed them as scheduled. No problems encountered after the services were completed.

By Tom R. on 05/04/20
The service technicians and the entire staff were very professional, courteous and knowledgeable. Tom reviewed our old system and recommended a new system that worked perfectly and helped us to safe heating and cooling expenses. We would recommend them to anyone wh...
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The service technicians and the entire staff were very professional, courteous and knowledgeable. Tom reviewed our old system and recommended a new system that worked perfectly and helped us to safe heating and cooling expenses. We would recommend them to anyone who wants a hassle free installation. We will definitely use them for our next installation.
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By Doug S. on 05/02/20
Josh arrived on time and clearly laid out the expectation of the annual maintenance visit. He also asked if we had any questions or concerns which I described. He not only addressed all of our concerns, but he went the extra mile to make sure we were completely sat...
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Josh arrived on time and clearly laid out the expectation of the annual maintenance visit. He also asked if we had any questions or concerns which I described. He not only addressed all of our concerns, but he went the extra mile to make sure we were completely satisfied before he departed. We have been extremely happy with the O'Brien Team for the past several years
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By Kim S. on 05/01/20
I have had a service contract with O'Brien for several years. I called them initially because another company could not resolve my system's issues. O'Brien did such a good job that I retained a service contract with them. During their recent annual inspection the...
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I have had a service contract with O'Brien for several years. I called them initially because another company could not resolve my system's issues. O'Brien did such a good job that I retained a service contract with them. During their recent annual inspection they found an issue which rang true because of notices I received from Duke Energy. I was very relieved. Their technicians are always friendly, polite, professional and call to let you know they are on the way. It's such a relief to have a great team looking after your HVAC system.
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By John J. on 05/01/20
Matt did a very thorough and professional job. He was polite and on time. Will use them again.

By Dana M. on 04/30/20
The only option I good use was BBB, but when I optioned it I could not find a place to leave a review. This should be made much easier. BTW: Matt was great and so far everything is still working fine. He was professional and personable and explained everythin...
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The only option I good use was BBB, but when I optioned it I could not find a place to leave a review. This should be made much easier. BTW: Matt was great and so far everything is still working fine. He was professional and personable and explained everything he had done and was doing. Thank you, so much. Dana Moriarty Leland, MC
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By Rodney E. on 04/25/20
From the quote to the finished product. O'Brien Service Company were professional, courteous and very informative. Their price for my project was very competitive and the work was excellent. I would use them again if needed and highly recommend O'Brien Service Company.

By John G. on 04/21/20
In a very complicated heat pump issue O’Brien fixed it after two other companies could do no more than scratch their heads!

By James B. on 04/21/20
knowledgeable & thorough.

By Patricia R. on 04/20/20
Every single person I dealt with at O'Brien's was delightful. I got helpful greeters who led me to my quote, the advance team, the installers, the after visit, and the stand-in for the inspector. I can't say enough good about this company. And we made it something ...
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Every single person I dealt with at O'Brien's was delightful. I got helpful greeters who led me to my quote, the advance team, the installers, the after visit, and the stand-in for the inspector. I can't say enough good about this company. And we made it something that was within our budget. Thank you O'Brien's, TR in North Chase
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By Marie K. on 04/09/20
Live in hot humid climate, new install. They did not just sell me a unit, they ckd every conceivable problem including placement of home in relationship to sun. Installation was perfect, employees perfect work ethic. Have maintenance agreement, they notified me whe...
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Live in hot humid climate, new install. They did not just sell me a unit, they ckd every conceivable problem including placement of home in relationship to sun. Installation was perfect, employees perfect work ethic. Have maintenance agreement, they notified me when I was due. Gentleman that came on time,& helped me out with filters I am a sr. Citizen & would recommend this company without thinking twice. One may pay a bit more, but the quality from product to employees is well worth it.
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By Anthony C. on 04/07/20
Larry is my go to guy at O'Brian. He's through and always explains what service he is doing and why. My HVAC system has never worked better and it's 14 years old! Thank you Larry.

By William H. on 04/03/20
We have used O’Brien for our HVAC needs for many years and have always found them competent and dependable. O’Brien recently installed a new heat pump as our previous one needed significant work. Matt came, gave us an estimate and within a week the new system w...
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We have used O’Brien for our HVAC needs for many years and have always found them competent and dependable. O’Brien recently installed a new heat pump as our previous one needed significant work. Matt came, gave us an estimate and within a week the new system was installed. Matt was easy to work with as all O’Brien employees were during the installation. We highly recommend O’Brien.
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By Lois C. on 03/27/20
They was all way on time and they told you what they were going to do next day.All was nice and friendly.

By Terry S. on 03/20/20
no comment

By Curtis S. on 03/17/20
Efficient service. Knowledgeable technicians.
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