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By Rick G. on 09/13/19
Will was courteous, professional and thorough, explaining the service he was going to provide for general maintenance. Very please with O’Brien Service and would recommend them for anyone looking for a dependable and professional company.

By Susan W. on 09/12/19
While we weren't happy that our 13 month old AC unit stopped working, Larry showed up on a Saturday to diagnose the problem (blown coolant coil due to a bad factory weld) and the part was ordered on Monday and we were up and running on Wednesday. They covered every...
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While we weren't happy that our 13 month old AC unit stopped working, Larry showed up on a Saturday to diagnose the problem (blown coolant coil due to a bad factory weld) and the part was ordered on Monday and we were up and running on Wednesday. They covered everything under warranty and poor Larry worked in a extremely hot attic for 4 hours! Could not be more happy with their service!!
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By Catherine M. on 09/12/19
Great example of exemplary customer service, professionalism, and technical skill. I was surprised that they scheduled such prompt repair service for a new customer. Will arrived on time and was really outstanding. He treated me as if he was working for ME, the cus...
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Great example of exemplary customer service, professionalism, and technical skill. I was surprised that they scheduled such prompt repair service for a new customer. Will arrived on time and was really outstanding. He treated me as if he was working for ME, the customer, and had my interests at heart. I think that reflects well on O’Brien. He graciously contended with my flirty cat, Yazi, who kept vying for his attention. (She is a good judge of character.) He was sweet with her and even stopped just a sec to take a photo of her to show his wife. He analyzed the problem and fixed it right then and there. He answered my questions about my 20-year old Trane (at the beach). I will probably need to replace it before too long and, based on this service experience, I will call O’Brien.
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By Don S. on 09/11/19
I have used them a few times. Their call center is helpful and polite. I have been able to get same day service and I feel that their charges are reasonable.

By Sheron S. on 08/25/19
William was great.... Thanks O'Brien.

By Mary Ann T. on 08/22/19
Thank you Joey for calling me after hours to walk me through clearing my drain line. My husband worked briefly at O’Brien’s and loved it there before he passed away. They are the best people. Will be scheduling my annual service checkup tomorrow. Sincerely, Mary Ann Turner

By Peter B. on 08/22/19
Larry W. arrived expecting to do a limited service evaluation but graciously agreed to and performed the full service evaluation that we requested. He was courteous, professional and efficient. It was a pleasure working with him. I would recommend him and the O’B...
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Larry W. arrived expecting to do a limited service evaluation but graciously agreed to and performed the full service evaluation that we requested. He was courteous, professional and efficient. It was a pleasure working with him. I would recommend him and the O’Brien Service Company Inc. very highly.
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By Larry Z. on 08/13/19
No comment

By Donald W. on 07/31/19
Your service technician Chance was prompt and courteous. He diagnosed the problem and explained the options. He completed the repair in timely manner with the least disruption.

By Tim W. on 07/31/19
Josh with Obrien is an incredible service tech. Awesome job from start to finish. The most professional HVAC tech and company. I will call them again and recommend the service to everyone. JOSH WENT ABOVE AND BEYOND TO PROVIDE THE BEST SERVICES...

By Janice & John T. on 07/30/19
Excellent and very please

By Russ C. on 07/27/19
Excellent products and terrific service. We had a system go completely down and had it replaced by Trane certified and trained technicians that really knew what they were doing. We couldn't be more pleased with our decision to use O'Brien for our HVAC needs.

By Martin S. on 07/23/19
Great service provided by great techs.

By Sherrill B. on 07/19/19
My service tech was the best, he deserves more than 5 stars. I asked a lot of questions and he was very patient with me answering everything. I had a clean filter out to install, he was insistent that it was no trouble. (Guess he could see I am pushing 80 years yo...
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My service tech was the best, he deserves more than 5 stars. I asked a lot of questions and he was very patient with me answering everything. I had a clean filter out to install, he was insistent that it was no trouble. (Guess he could see I am pushing 80 years young) If all of the techs perform the way William did, then the company is fortunate.
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By Jim R. on 07/18/19
On time and complete service of my system (which they installed). We choose O'Brien after shopping for a Trane system at the best price.

By Paula C. on 07/17/19
O'Brien is a reliable, respectable company made even more so by the associates they hire. Aaron showed up for the appointment on time. He is a respectful, firendly and knowledgeable tech. He completed the service within the time allowed and made us feel our busines...
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O'Brien is a reliable, respectable company made even more so by the associates they hire. Aaron showed up for the appointment on time. He is a respectful, firendly and knowledgeable tech. He completed the service within the time allowed and made us feel our business is important to O'Brien. I highly recommend this company
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By Paula C. on 07/17/19
O'Brien Service Company confirmed the appointment and Aaron was on time. He was professional, respectful and completed the service in the time allotted. He was personable and easy to communicate with. This is an exceptional company, made more so by the associates t...
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O'Brien Service Company confirmed the appointment and Aaron was on time. He was professional, respectful and completed the service in the time allotted. He was personable and easy to communicate with. This is an exceptional company, made more so by the associates they hire. They provide the same reliable, consistent service each and every time, and I highly recommend them.
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By Kent B. on 07/17/19
O'Brien Service, Thank you so much for your quick response to my Heat Pump problem. Matt phoned ahead and arrived on time. He quickly diagnosed the problem and fixed it. Our house is now cooling off as it should. Matt was professional, , courteous, knowledgeab...
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O'Brien Service, Thank you so much for your quick response to my Heat Pump problem. Matt phoned ahead and arrived on time. He quickly diagnosed the problem and fixed it. Our house is now cooling off as it should. Matt was professional, , courteous, knowledgeable, and explained what he needed to do to fix the problem. He even had a replacement part in his truck that avoided having to make a return visit. Thank you again and thank you Matt, Kent Bower
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By Bobby H. on 07/15/19
Excellent customer service , sales and installation. Matt explains everything in detail, and gives you several options to choose from. I highly recommend O'Brien Service Company. All of them take pride in their work , never in a rush to get the job done. Very profe...
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Excellent customer service , sales and installation. Matt explains everything in detail, and gives you several options to choose from. I highly recommend O'Brien Service Company. All of them take pride in their work , never in a rush to get the job done. Very professional company to deal with. Always on time and very dependable ,trustworthy and reliable. I really like the option to control my system from my smartphone. O'Brien installed my system sooner than I expected , which was great!! My old central a/c had stopped working years ago, only worked in a emergency heat mode, and my window a/c unit was wore out. They cleaned up after the job was finished and the only thing they left was my new Trane system. They deserve more than a 5 star rating. Great job !!!
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By Carl L. on 07/12/19
Very professional! A customer service. Our unit was 30 years old.. Just kept putting off buying a new one because we thought it was too much of an expense.. They made it so easy with a great financing rate and rebate from Duke Energy. We couldn't be happier.
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