I had new Lennox furnace and AC installed. Install crew showed up on time and completed job in one day. Left my basement clean after completion. I was impressed with how new furnace and thermostat wiring were completed. I also was impressed on how condensate drains from AC coil were completed. This install much much improved over my previous install that they did not do. Mark H.
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I had new Lennox furnace and AC installed. Install crew showed up on time and completed job in one day. Left my basement clean after completion. I was impressed with how new furnace and thermostat wiring were completed. I also was impressed on how condensate drains from AC coil were completed. This install much much improved over my previous install that they did not do. Mark H.
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The last thing you want in the middle of the night when it is 10 degrees outside is for your furnace to go out. With two small children, I needed to get someone out fast to get the heat back on.When I looked them up it showed that they were open 24/7, 7 days a week. Prior to reaching out to them, I called another company that did not answer, and sure enough when I called Now Heating & Air at 1 am, they picked up, so I was beyond happy that they could get someone out to us in less than two hours. When the technician came to the door, he was courteous, and did not seem at all bothered that he was up at that hour. He was professional looking and respected my home by putting on booties. Once he found the problem, keep in mind I know nothing about furnaces, he explained it so I understood what the problem was and how he would fix it, as well as the cost, which I was surprised at, because I expected it to be higher with them coming out in the middle of the night. He happened to have the parts that were needed already on his truck, and got the furnace up and running within an hour of arriving. My family is grateful for the response and effectiveness of the technician, as well as all the information he provided us with. He explained the benefits of a new system, as ours is old, along with the benefits of their service agreement that will have them coming out doing regular maintenance. We signed up for the agreement, but will further discuss a new system. So when the time comes to needing a new furnace, we will absolutely use them again. Thank you from my family to yours for the great service.
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I was able to get some one out quickly after hours. Aaron was so kind and did a great job of explaining our problem and helping us find a solution. He was both very professional and personable, making us feel confident in his ability to help us. Would recommend him highly! Thank you!
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When my furnace stopped on a single digit night I called NOW and they dispatched Terry to solve my problem. He got my furnace back on line for the night but it still needed repairs. He returned the next day with parts and completed the repairs. I appreciate the fast service and skill Terry provided, the unit works like new again.
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Thank goodness for this company. They saved the day. I have a rental property that had the water heater go out and to say how unhappy my tenants were, is an understatement. Of course, I can not control the water heater, and it failing, but what I can control is getting it fixed. Now Heating & Air responded quickly and even though they could not fix it right then, because I needed a new water heater, they were able to go and pick it up and bring it back the same day. They worked until 7 pm installing it to make sure my tenants had hot water. I recommend this company over and over and if I could give them more stars, I would. Thank you for the awesome service.
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Now Heating & Air saved the day for me and my family. Our furnace unexpectedly went out in the middle of the night. We had called several other places, but they either did not answer or could not get a technician out to us. Finally, we got a hold of a company that said yes. At this point I couldn't remember who the company was, since we had called several that said they were open 24 hours, yet couldn't get someone to us until the morning. So we were just happy to get someone out to get our heat back on. Ian was the technician who came out. He introduced himself, and I recalled the company from the logo I saw online, and was happy to see how professional he looked. He was respectful of the home and put on booties, and explained what he would be doing in finding the source of the problem. When he figured out what was wrong he let us know and told us the cost associated with it before proceeding to fix it. He cleaned up after himself once he was done, and while we were wrapping up, he provided the answers to some of the questions we had regarding servicing our unit and the benefits of a humidifier. This company did not falsely advertise, they answered their phone at 2 am in the morning, and got a tech out to us ASAP. We were beyond pleased with the service. So much so, we decided to purchase a humidifier for our family. I highly recommend this company.
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We disputed a credit card charge from them because they came out to do an inspection and tune-up. They did the inspection but never the tune-up. We also never got a reporting of what was completed during the inspection. We paid the guy day same day and was told they would be scheduling the tune-up portion. Called the tech twice with no response. Called the main office even and never provided any assistance just told to call the tech again. So we are left with no report or tune-up (since the appointment in June) and stuck paying the fees because we signed a piece of paper authorizing a charge. Shit for service! So much for wanting an inspection and tune-up before renters moved in. Might as well have thrown $138 out the window.
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