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By Jeff G. on 11/12/18
Every thing was extremely well done.

By Jeff G. on 11/12/18
Simply put, Brock provided us with excellent service. He called prior to arriving, showed up promptly, put on shoe covers and had us explain the problem. He asked questions to make sure he understood exactly what was going on and got to work. He was absolutely fant...
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Simply put, Brock provided us with excellent service. He called prior to arriving, showed up promptly, put on shoe covers and had us explain the problem. He asked questions to make sure he understood exactly what was going on and got to work. He was absolutely fantastic and I would definitely request him again. I would not hesitate to recommend him to others. It was great customer service.
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By Julie on 10/30/18
Northwest has been providing heating, cooling and plumbing services at my house for 5 years and I have never been disappointed. I see no reason to call anyone else.

By Julie on 10/30/18
Ryan did a great job. He did a thorough check-up on my furnace and hot water heater. He explained what needed to be done, why it needed to be done and how much it would cost. He showed me how to clean the vent on the water heater and answered all my questions water...
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Ryan did a great job. He did a thorough check-up on my furnace and hot water heater. He explained what needed to be done, why it needed to be done and how much it would cost. He showed me how to clean the vent on the water heater and answered all my questions water heater maintenance and pros/cons of digital thermostat. Thanks Ryan. Great job!
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By Christy C. on 10/16/18
I've used Petersen in the past but their workers have been rude. Joe was great to work and I will definitely request him with future needs.

By Christy C. on 10/16/18
Joe was extremely thorough and had excellent customer service!

By Tim W. on 10/15/18
Ryan did a great job installing two sump pumps in my mothers basement in a timely, professional manner.

By Bob M. on 10/10/18
Wanted to give 5 stars but it wouldn’t let me “roll over” the last one! I would rate Ryan’s service as excellent! He was very professional yet also very personable. He was meticulous and explained everything to us in a way that we understood; not too tec...
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Wanted to give 5 stars but it wouldn’t let me “roll over” the last one! I would rate Ryan’s service as excellent! He was very professional yet also very personable. He was meticulous and explained everything to us in a way that we understood; not too technical. Great service, as we have come to expect from Northwest.
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By Gabriele A. on 10/09/18
All around EXCELLENT SERVICE! Trustworthy and knowledgeable technician Jeff M. very polite and helpful, clearly explained everything, very clean and efficient, called before he came and wore protective booties in house which was very much appreciated. Will ask for ...
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All around EXCELLENT SERVICE! Trustworthy and knowledgeable technician Jeff M. very polite and helpful, clearly explained everything, very clean and efficient, called before he came and wore protective booties in house which was very much appreciated. Will ask for Jeff M. again when calling with future plumbing needs. Very pleased indeed.
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By Gabriele A. on 10/09/18
All around EXCELLENT service! Jeff was very polite and most helpful and even wore protective booties in the house which he himself brought along. Absolutely trustworthy and knowledgeable. Highly recommend Jeff M.and will ask for him if future plumbing needs occur.

By Lee J. W. on 10/08/18
Joe has done a couple of jobs for us and we couldn't be happier with his work and professionalism.

By Chris S. on 10/05/18
Ryan is amazing! He came out late at night a few weeks ago when my sump pipe died and my basement flooded. He has a great attitude and never made me feel like I was interrupting his evening. Ryan also installed my new backup sump pump with a WIFI connected notific...
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Ryan is amazing! He came out late at night a few weeks ago when my sump pipe died and my basement flooded. He has a great attitude and never made me feel like I was interrupting his evening. Ryan also installed my new backup sump pump with a WIFI connected notification setup. He was very helpful in explaining what I needed to know about backup sumps, etc. Ryan has a great attitude, is very knowledgeable and is even friendly and understanding towards my goofy dogs and curious kitties. Ryan is a great representative and "face" for Northwest Mechanical!
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By LeRoy and Carol L. on 10/04/18
Dallas was very friendly, efficient and completed our furnace check in good time. We were very pleased with his work.

By Steve M. on 10/02/18
you would do your business a big favor if you could clone Wes.

By Steve M. on 10/01/18
I am not easily impressed. But today I was. We have had problems with our furnace 8 years out of the 11 we've lived here. This year was no exception. We had it inspected on Thursday, with no problems found. Next time we ran it (Sat.), it failed. I called early Mon...
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I am not easily impressed. But today I was. We have had problems with our furnace 8 years out of the 11 we've lived here. This year was no exception. We had it inspected on Thursday, with no problems found. Next time we ran it (Sat.), it failed. I called early Monday, and Wes was here by that afternoon. He found the problem and fixed it. Now to the impressive part. He not only fixed it, he figured out WHY it failed, and took steps to solve the problem! Thanks Wes! Wish you had been around years ago. I gave you 5 stars because that's all there were available. Wanted to give you one or two more!!
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By Julie B. on 09/29/18
Jeff M. did my yearly furnace inspection and unfortunately there was a problem. Jeff found the problem, fixed it quickly and explained what was wrong. I've always had a good experience with Northwest.

By Heather W. on 09/22/18
We could not believe how quickly a tech was sent out, and were very impressed with Wes' professionalism. He identified the problem, gave us all of our options, let us think about our choices, and responded very quickly. He did a yeoman's duty working around a mud...
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We could not believe how quickly a tech was sent out, and were very impressed with Wes' professionalism. He identified the problem, gave us all of our options, let us think about our choices, and responded very quickly. He did a yeoman's duty working around a muddy, mid-project landscaping around the AC unit, and I lost count how many times he took on and off his boot covers. We would highly recommend Northwest and all of the techs we have met, and Wes sets the bar!
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By Bill B. on 09/22/18
Friendly, prompt, and knowledgeable. Mike identified the problem with the AC p-trap pump, explained our options, and replaced the part right away, including cleaning up above and beyond expectations. We were happy to meet his tradesman shadow, Austin, and noticed...
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Friendly, prompt, and knowledgeable. Mike identified the problem with the AC p-trap pump, explained our options, and replaced the part right away, including cleaning up above and beyond expectations. We were happy to meet his tradesman shadow, Austin, and noticed Mike carefully explaining the problem to his trainee. Good to see education in action!
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By Fran D. on 09/22/18
Ryan was excellent. We needed a plumbing item fixed in order to pass our home inspection to sell our house. We showed him the problem, and he had it taken care of in short order. He was extremely carefull while in the house, and left it as clean as when he entered....
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Ryan was excellent. We needed a plumbing item fixed in order to pass our home inspection to sell our house. We showed him the problem, and he had it taken care of in short order. He was extremely carefull while in the house, and left it as clean as when he entered. We would highly recommend him, and Northwest for any plumbing or heating and air conditioning issue. We have a yearly maintenance contract with them, and we were given priority on our service call. Thank you very much!
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By Linda L. on 09/21/18
Alex was thorough and professional, all the while training a new employee Austen. NW has always given me prompt, efficient service. I have a large home and rather complex system, but they are well trained and I have great confidence in them.
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