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By Melinda W. on 04/05/19
I am the property manager and have used you in the past due to this is the company the customer has listed. I'm giving Bryan 5 stars for his work, knowledge and honesty. I have had 2 previous bad experience with you at this residence and would not use you for my ow...
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I am the property manager and have used you in the past due to this is the company the customer has listed. I'm giving Bryan 5 stars for his work, knowledge and honesty. I have had 2 previous bad experience with you at this residence and would not use you for my own home. Bryan has changed my mind on this and would now call your company and request him. Thank you Bryan for your professional work and attitude.
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By Glenda on 04/04/19
Bryan was very professional, respectful and friendly. Very knowledgeable, explained the repair and got it done quickly. I have used Northwest in the past as well and highly recommend them for your plumbing needs.

By Kurt K. on 04/02/19
Joe did a great job cleaning out a major clog in my drain. He was very nice, took the time to answer all of my questions, and did good work. We will highly recommend him.

By Margaret A S. on 04/01/19
I am very satisfied with service as always. Your company and employees rock!!

By Margaret A S. on 04/01/19
I did not have hot water. Ryan came today to take a look at water heater. He re-lit the pilot light and the heater started right away. I had hot water in just a few minutes. There appeared to be no other problems so I am going to keep an eye on it and hope it conti...
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I did not have hot water. Ryan came today to take a look at water heater. He re-lit the pilot light and the heater started right away. I had hot water in just a few minutes. There appeared to be no other problems so I am going to keep an eye on it and hope it continues to work. Ryan was very professional just like all the Northwest people have been. I would never think of calling anyone else for plumbing issues. I have always been pleased with the quality of service and how pleasant and truthful the people have been over the many years I have been a customer. Thanks again and keep up the good work!! Fingers crossed that the water heater has some life left.
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By Jean B. on 03/28/19
Gave me more than I asked for or expected and stayed true to the estimated price

By Jean B. on 03/28/19
My house looks like new if you look at the kitchen pipes, ty

By James G. on 03/27/19
Brock evaluated the situation, fixed the the problem in a short period of time. Was efficient and quick.

By Lynne on 03/24/19
Brock did an excellent job on my work. He was very informative and took the time to show me things and explain everything to me. Very happy with the service

By Stephanie on 03/21/19
Ryan was wonderful. Explained the problem and fixed it very quickly. Will definitely use him in the future.

By Bess on 03/21/19
We've had issues with our sump pump recently and were questioning what the appropriate fix was. As new homeowners, we were unaware of some things and appreciated the time Ryan took to educate us. He presented a couple different solutions, explained the pros/cons of...
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We've had issues with our sump pump recently and were questioning what the appropriate fix was. As new homeowners, we were unaware of some things and appreciated the time Ryan took to educate us. He presented a couple different solutions, explained the pros/cons of each, cost differences, and provided his professional recommendation. In addition to reviewing our sump pump problem, he also spot checked the remainder of the house to look for any potential problems. He identified a few things that would need to be addressed in the future and what wasn't up to code. This is incredibly helpful to me - to mentally make notes and prepare for future home improvements. This is our first time using Northwest and I'm sure it won't be our last!
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By Diane H. on 03/19/19
Always stressful when there is any kind of problem that requires outside expertise. However, I now know that if I need to call NW, I will receive the most honest and best service available.

By Diane H. on 03/19/19
Very professional and courteous. Answered questions and explained the process in a way that I could understand. I have used NW several times and have had nothing but excellent service and response. From the initial contact at the office until completion, it has ...
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Very professional and courteous. Answered questions and explained the process in a way that I could understand. I have used NW several times and have had nothing but excellent service and response. From the initial contact at the office until completion, it has been nothing but great. Would not use anyone else.
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By ELIZABETH H. on 03/18/19
He was beyond professional and nice. Did an awesome job with the installation. Would highly recommend to have him do the job. 10/10

By Randy Balk, Village C. on 03/18/19
You have an excellent employee!

By Randy Balk, Village C. on 03/18/19
Bryan was very knowledgeable and was very respectful to our members in the cooperative. He strongly represented Northwest in a very positive way. Thanks, Bryan!! Randy Balk VCCC, President

By Dwight F. on 03/14/19
Joe was great! Professional and pleasant, most of all the job was completed in a timely manner. He also gave some advice and preventive measures to consider. Thanks Joe! Dwight Ford

By Carley G. on 03/13/19
Joe was fantastic while helping my family with a sewage smell problem. It was not your everyday plumbing issue. Joe/Northwest was very thorough at addressing my concerns and finding a solution quickly while still being affordable. This is the 2nd time I've used thi...
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Joe was fantastic while helping my family with a sewage smell problem. It was not your everyday plumbing issue. Joe/Northwest was very thorough at addressing my concerns and finding a solution quickly while still being affordable. This is the 2nd time I've used this team. It's never a joy to need these services but they always do a great job and make it as painless as possible. Each time they were honest about the problem and options. I felt informed and confident in how to proceed with repairs. Very thankful for this company and team of professional.
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By John L. on 03/13/19
Being in your “preferred customer” program has been one of the best decisions I’ve ever made. I have had at least 3 of your technicians and have been very satisfied with each one. Additionally, all of the office personnel I have dealt with leave me very sati...
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Being in your “preferred customer” program has been one of the best decisions I’ve ever made. I have had at least 3 of your technicians and have been very satisfied with each one. Additionally, all of the office personnel I have dealt with leave me very satisfied. I don’t need to look anywhere else my plumbing and HVAC needs. No one could give me better service and value.
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By John S. on 03/13/19
Bryan did an outstanding job for us. He answered all my questions while giving us great service. This install looks great. We have used Northwest at my place of business, and those guys were great also, so I was somewhat familiar with Northwest, The biggest surpris...
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Bryan did an outstanding job for us. He answered all my questions while giving us great service. This install looks great. We have used Northwest at my place of business, and those guys were great also, so I was somewhat familiar with Northwest, The biggest surprise was: Last evening we discovered the leak, tonight we have hot water, everyone else was at least 3 days out. That,is great service. Thanks again for all your help.
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Customer service is always a top priority at Northwest Plumbing, Heating & Air. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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