By Susan N. on 10/06/19
Avante performed our fall electric furnace tune up last week and was great. He was very thorough both in the inspection and in his detailed explanation of the service. I completely understood what he did and the benefits achieved for the long-term life of our syste...
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Avante performed our fall electric furnace tune up last week and was great. He was very thorough both in the inspection and in his detailed explanation of the service. I completely understood what he did and the benefits achieved for the long-term life of our system. Avante was kind, knowledgeable, and clearly dedicated to providing the best service possible and representing Northern very well.
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By Anthony Y. on 08/30/19
Great Job!

By Alice H. on 08/02/19
Aaron was professional and helpful. In addition to draining the water heater he un-plugged my utility drain, and adjusted my water pump. He is very devoted and knowledgeable of his profession. He is a credit to your company and I hope you reward his ability as he ...
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Aaron was professional and helpful. In addition to draining the water heater he un-plugged my utility drain, and adjusted my water pump. He is very devoted and knowledgeable of his profession. He is a credit to your company and I hope you reward his ability as he is a credit to your company. Last year, your technician was a scam artist. I understand he is no longer with you. I came very close to leaving your company because of Joe’s dishonesty!!!! .
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By Heather H. on 07/23/19
I've gotten nothing but great customer service each and every time Aaron has come out for a service call. He definitely goes above and beyond the call of duty. Even my dog likes him!

By Randy M. on 07/22/19
Aaron showed up promptly and did a great job of replacing a bath tub drain pipe!

By Laura D. on 07/19/19
No comment

By Sue D. on 07/18/19
Aaron did an excellent job; very professional. Cleaned work area (kitchen sink, disposal and faucet) so it was ready to use. Would highly recommend.

By Rose M. B. on 06/28/19
Michael Buffano was great and would like to have him all the time when my furnance needs services.

By Kathy G. on 06/13/19
Michael is thorough and does a great job of explaining the steps he takes to service the A/C.

By Gene H. on 06/13/19
quality workmanship, superior product knowledge, friendly courteous service

By Gene H. on 06/12/19
Quality workmanship, friendly, knowledgeable staff - a pleasure to work with

By Nikhil N. on 06/07/19
Michael is a thorough professional and provided me with all the information I need before he can get started with HVAC installation in our unit. Highly recomment northern comfort systems!

By Julie C. on 05/27/19
Debbie was quick & gracious in letting me know timing of service was changing & in letting me know in when Tom would be arriving. I appreciated having Tom service furnace in both winter & spring. He is most helpful in explaining exactly what he is doing & what I ne...
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Debbie was quick & gracious in letting me know timing of service was changing & in letting me know in when Tom would be arriving. I appreciated having Tom service furnace in both winter & spring. He is most helpful in explaining exactly what he is doing & what I need to be aware of during each season.
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By William L B. on 05/14/19
Explained everything. We confirmed the job was completed. Great job!

By Donna H. on 05/04/19
Michael was awesome. Explained everything about new system to me. He had several suggestions that will hopefully improve our situation. Looking forward to get new system installed.

By Lindsay B. on 04/29/19
Phone operators very polite. Michael was super nice and professional. While i hope i have no major issues in the near future, your company will be who I call if i do

By Sally S. on 04/25/19
Michael presented his card and introduced himself when I answered the door, also extremely polite and answered all my questions. I will be using Northern Comfort Systems in the future

By Lindsay B. on 04/25/19
Have worked with them for a few items including a new A/C unit and furnace and everyone has been so nice and professional. They do a good job of explaining everything to you and letting you know all the options. I highly recommend them; they are at the top of my l...
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Have worked with them for a few items including a new A/C unit and furnace and everyone has been so nice and professional. They do a good job of explaining everything to you and letting you know all the options. I highly recommend them; they are at the top of my list for any future work I may need
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By Bill B. on 04/23/19
We've worked with Northern for a couple of decades now and they always take good care of us in a very professional manner. Tom D. was no different on this latest visit for our HVAC maintenance program and he performed his work and then explained things completely....
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We've worked with Northern for a couple of decades now and they always take good care of us in a very professional manner. Tom D. was no different on this latest visit for our HVAC maintenance program and he performed his work and then explained things completely. He is very capable as has been Jordan, Michael, Gianni, and others who have been here in the past. 5 starts for Northern Comfort Systems!
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By Robyn M. on 04/22/19
Very professional and trustworthy. Very happy with this technician and this company
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Select any employee to see all their reviews.

Aaron A
15 Years
Rating:
116 total reviews!
Michael B
2 Years
Rating:
49 total reviews!
Debbie M
Customer Service Rep.
10 Years
Rating:
(45 total reviews)
Marie
Customer Service Rep.
2 Years
Rating:
(31 total reviews)
Tom D
2 Years
Rating:
(35 total reviews)
Jordon K
6 Years
Rating:
(22 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Northern Comfort Systems has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Northern Comfort Systems. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Tom D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
35 total reviews
I was born and raised in Indianapolis and I enjoy spending my free time with my family and friends. I also enjoy reading and my leadership involvement in the cub scouts and boy scouts.
By Julie C. on 05/27/19
Debbie was quick & gracious in letting me know timing of service was changing & in letting me know in when Tom would be arriving. I appreciated having Tom service furnace in both winter & spring. He is most helpful in explaining exactly what he is doing & what I ne...
(View More)
Debbie was quick & gracious in letting me know timing of service was changing & in letting me know in when Tom would be arriving. I appreciated having Tom service furnace in both winter & spring. He is most helpful in explaining exactly what he is doing & what I need to be aware of during each season.
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By Bill B. on 04/23/19
We've worked with Northern for a couple of decades now and they always take good care of us in a very professional manner. Tom D. was no different on this latest visit for our HVAC maintenance program and he performed his work and then explained things completely....
(View More)
We've worked with Northern for a couple of decades now and they always take good care of us in a very professional manner. Tom D. was no different on this latest visit for our HVAC maintenance program and he performed his work and then explained things completely. He is very capable as has been Jordan, Michael, Gianni, and others who have been here in the past. 5 starts for Northern Comfort Systems!
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By Mary R. on 04/16/19
Very punctual. Respected home by wearing booties. Went the extra mile in servicing air conditioner

By Mary R. on 03/26/19
Marie, the customer service person at Northern Comfort Systems, was professional, outgoing, and willing to answer any questions I had. I highly recommend Northern Comfort Systems.

By Mary R. on 03/26/19
Marie, the customer service person at Northern Comfort Systems, was professional, outgoing, and willing to answer any questions I had. I highly recommend Northern Comfort Systems

By David S. on 12/07/18
Marie and Tom were pleasant and professional. You have good people working for your company. Give them BIG Christmas bonuses! :)

By David S. on 12/06/18
Tom D. did a great job checking, cleaning my HVAC and then flushing my hot water system. He was on time, explained exactly what he was going to do, performed the work, and then explained what he did and what he found with my systems. He was courteous and professi...
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Tom D. did a great job checking, cleaning my HVAC and then flushing my hot water system. He was on time, explained exactly what he was going to do, performed the work, and then explained what he did and what he found with my systems. He was courteous and professional throughout his stay at my home. I appreciate good work like this. Thanks Tom!
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By Gayle G. on 11/18/18
Tom D was friendly professional and thorough. He answered all my questions and showed me how to do basic tasks to manage my furnace. I appreciated his willingness to do that even though it was very late in the evening as he was there for emergency service.

By Mary R. on 10/02/18
Great technician. Explained everything and addressed any concerns. Very knowledgeable.

By Rebecca H. on 09/26/18
Tom did the annual service on our heater. He was professional and went above and beyond by helping us secure our thermostat back to the wall. I appreciate his work very much.

By Doug P. on 09/01/18
Tom from Northern Comfort Systems completed our fall system inspection. Tom was professional, efficient, and took time to answer a number of technical questions I had about system configuration and maintenance. We continue to be very pleased with the service and ...
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Tom from Northern Comfort Systems completed our fall system inspection. Tom was professional, efficient, and took time to answer a number of technical questions I had about system configuration and maintenance. We continue to be very pleased with the service and professionalism of the NCS staff.
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By Nicole B. on 07/19/18
Tom was great!! He carefully explained everything and did the repairs on both my AC and Furnace. He didn’t try to sell me anything I didn’t need and I felt so much confidence in his honesty and ability. I had never used Northern Comfort before but was recomm...
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Tom was great!! He carefully explained everything and did the repairs on both my AC and Furnace. He didn’t try to sell me anything I didn’t need and I felt so much confidence in his honesty and ability. I had never used Northern Comfort before but was recommended by my realtor. They definitely have a new customer. I won’t consider another company for my HVAC needs in the future. Will be using their plumbing division when we move and hoping to find the same delightful experience. Thanks so much for providing a honest and affordable service!!
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By Joe H. on 07/18/18
Tom was very knowledgeable and professional. He took the time to explain potential issues with my A/C unit instead of push for unnecessary repairs. I appreciated his customer service, and I’d highly recommend him to any other customers.

By IGNACIO G. on 07/13/18
I’m very satisfied and live in comfort with my new furnace & air conditioner and am at peace knowing that I can rely on the service and maintenance Northern Comfort provides me with.

By IGNACIO G. on 07/10/18
Tom Darnell performed a maintenance inspection on my Air Conditioning System and was very professional, polite and informative with the advice he gave me involving air filters. It was a pleasure having him in my home and look forward to possibly seeing him again fo...
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Tom Darnell performed a maintenance inspection on my Air Conditioning System and was very professional, polite and informative with the advice he gave me involving air filters. It was a pleasure having him in my home and look forward to possibly seeing him again for my next scheduled inspection.
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By Alex J. on 07/09/18
Always on time. Great maintenance service for your HVAC needs

By Emily A. on 06/28/18
Prompt, timely service with knowledgeable technician. Dispatcher was professional and helpful as well.

By Cynthia M. on 06/22/18
Tom came to our house last night around 7 pm after a very long hot and rainy day repairing broken air conditioners. His attitude was great, and he was happy to discuss a few issues we were having, talk to my husband about the filters, and handle the routine mainten...
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Tom came to our house last night around 7 pm after a very long hot and rainy day repairing broken air conditioners. His attitude was great, and he was happy to discuss a few issues we were having, talk to my husband about the filters, and handle the routine maintenance on our A/C. We certainly appreciated this courteous service.
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By Jennifer R. on 06/12/18
Tom is a great technician! He took his time and made sure that he attended to every detail.

By Barbara J. on 06/12/18
Tom Darnell, was very professional. He answered any questions that I had. Northern Comfort Systems is the best.
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