Avante performed our fall electric furnace tune up last week and was great. He was very thorough both in the inspection and in his detailed explanation of the service. I completely understood what he did and the benefits achieved for the long-term life of our system. Avante was kind, knowledgeable, and clearly dedicated to providing the best service possible and representing Northern very well.
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Aaron was professional and helpful. In addition to draining the water heater he un-plugged my utility drain, and adjusted my water pump. He is very devoted and knowledgeable of his profession. He is a credit to your company and I hope you reward his ability as he is a credit to your company. Last year, your technician was a scam artist. I understand he is no longer with you. I came very close to leaving your company because of Joe’s dishonesty!!!! .
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Debbie was quick & gracious in letting me know timing of service was changing & in letting me know in when Tom would be arriving. I appreciated having Tom service furnace in both winter & spring. He is most helpful in explaining exactly what he is doing & what I need to be aware of during each season.
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Have worked with them for a few items including a new A/C unit and furnace and everyone has been so nice and professional. They do a good job of explaining everything to you and letting you know all the options. I highly recommend them; they are at the top of my list for any future work I may need
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We've worked with Northern for a couple of decades now and they always take good care of us in a very professional manner. Tom D. was no different on this latest visit for our HVAC maintenance program and he performed his work and then explained things completely. He is very capable as has been Jordan, Michael, Gianni, and others who have been here in the past. 5 starts for Northern Comfort Systems!
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