I've been using Nicely's for many years. I always know that I will get excellent service when I need help with an appliance or my HVAC system.. Today was no different. The service tech who came to look at my washer was Adam. Adam was pleasant, professional and knowledgeable. Even though no work needed to be done on my machine, Adam did tell me what to look for in the future when the machine gets older. Very happy with their service.
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Very shady unscrupulous company, they use smoke and mirror's a lot on their advertisements , they will show one picture of something and then give a price that belongs to cheaper similar item and then list that item with the similar name. Giving you the impression that you are getting the item in the picture for that price.
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I have been using Nicely's Services for many years, for both appliance repair and the maintenance of my HVAC system.. I find that the person doing the scheduling is alway pleasant and helpful. The tech is always on time, or I'm called about delays. Mason is the tech who has been doing the maintenance on my HVAC system. He is always pleasant and respectful, both of me and my home. He shares with me what his assessment is of my system, and he answers any questions I might have. This time, we talked about the fact that my furnace is 20 years old. I haven't had any problems with it and Mason said it is in good condition. I asked about replacing it, as a preventative measure. He talked knowledgeably and helped me with the pros and cons of replacing the furnace. I was given two options, and he explained the differences in the systems. Mason was not into high pressure tactics to buy today or why the highest priced option was the best or why I might regret not getting the highest price option. This is how Nicely's operates and why I will continue to call them for my appliance repairs and HVAC servicing. They respect the client and the client's ability to make decisions about their own equipment.
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I have been using Nicely's Services for many years, for both appliance repair and the maintenance of my HVAC system.. I find that the person doing the scheduling is alway pleasant and helpful. The tech is always on time, or I'm called about delays. Mason is the tech who has been doing the maintenance on my HVAC system. He is always pleasant and respectful, both of me and my home. He shares with me what his assessment is of my system, and he answers any questions I might have. This time, we talked about the fact that my furnace is 20 years old. I haven't had any problems with it and Mason said it is in good condition. I asked about replacing it, as a preventative measure. He talked knowledgeably and helped me with the pros and cons of replacing the furnace. I was given two options, and he explained the differences in the systems. Mason was not into high pressure tactics to buy today or why the highest priced option was the best or why I might regret not getting the highest price option. This is how Nicely's operates and why I will continue to call them for my appliance repairs and HVAC servicing. They respect the client and the client's ability to make decisions about their own equipment.
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Field service tech, Mason, was great. Always had on mask when interacting and shoe covers when inside. He’s done our last several tune ups and is helpful and professional. He arranged for some warranty work on our heat pump. He was quick, efficient, and professional carrying out the work. He’s always friendly and shares great tips with us. Good job, Mason.
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Mason is a great asset to the Niceley's team. He was punctual, very courteous, and explained what I had thought to be a problem was actually how the system was suppose to work. He checked everything thoroughly just to make sure there were no problems and made sure all my concerns were addressed. Followed all of the Covid 19 rules. Have used Niceley's for years and they are always very professional and do what is needed to satisfy the customer.
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