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By Caren C. on 07/02/19
Hi. Jim G has been serving our A/C, Mr. Slims and our heating system for many years. He is knowledgeable and takes his time to ensure all systems are working properly. He comes twice a year to service the systems and during the year if we have an issue. He can ...
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Hi. Jim G has been serving our A/C, Mr. Slims and our heating system for many years. He is knowledgeable and takes his time to ensure all systems are working properly. He comes twice a year to service the systems and during the year if we have an issue. He can diagnose an issue quickly and takes care of it before he leaves. Jim is impressive, knows what he's doing and is a pleasure to work with. We are extremely grateful for the incredible service we get from Jim G and the entire team at Needham Oil!!
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By Jeff on 11/20/18
Alan is a thorough technician! He checked on things that others did not. I am so glad to have found this company. The office staff are great people!

By Jared R. on 10/11/18
Jim was very helpful and efficient. Needham Oil accommodated me on very short notice.

By Linda G. on 09/27/18
Jim is terrific. His diagnostic and mechanic ability is top drawer. A pleasure to have in the house.

By Hong on 09/27/18
Jim is the best. He serviced my boiler very quickly and cleaned up everything, and gave me loads of good suggestions about how to better maintain the system.

By James P. on 09/16/18
Service tech Jim was very helpful - restored service and helped me better understand my equipment.

By Alan R. on 09/05/18
Jim is always competent, efficient and polite..The Best

By Althea S. on 08/22/18
I have worked with Needham Oil & Air for many years....Always great, efficient service . Today Jim came to do a maintenance heating system check up. So professional and helpful, as always! He is patient with my thorough lack of understanding about stuff in my house...
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I have worked with Needham Oil & Air for many years....Always great, efficient service . Today Jim came to do a maintenance heating system check up. So professional and helpful, as always! He is patient with my thorough lack of understanding about stuff in my house. He took extra care putting on booties over is work boots before stepping into my house and he definitely left the work area cleaner than he found it.
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By Naomi on 08/20/18
Jim always comes on time, is well equipped w/whatever necessary and is clean & neat. He’s our guy every time!

By Sarah R. on 08/15/18
Jim is a highly-skilled professional who carefully yet efficiently diagnosed an unusual problem with our oil boiler: he was able to effect a repair quickly and could not have been more professional. A pleasure to work with and a real pro who knows his stuff!

By timothy w. on 08/14/18
Jim is a gem. He has been servicing our AC and heating systems for many years. Recently he came out on an urgent call and quickly diagnosed and fixed the problem before it became disastrous. He is very friendly but also very professional.

By Philip L. on 08/11/18
Very friendly service, on time, and solved the problem. Thank you for your help.

By Cindy D. on 08/07/18
Jim came to our house today to repair our air conditioning. He was knowledgeable and professional, and went so far as to change (and date) the filters on our blowers, which wasn't part of the job. Jim showed up when Needham Oil said he would, and he double checked ...
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Jim came to our house today to repair our air conditioning. He was knowledgeable and professional, and went so far as to change (and date) the filters on our blowers, which wasn't part of the job. Jim showed up when Needham Oil said he would, and he double checked his repairs before leaving to make sure that our air conditioning was working properly. All in all, excellent service!
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By Frank W. on 07/28/18
(no comment)

By John H. on 07/27/18
Quick, efficient, friendly. That's Jim. Working with Needham Oil & Air have been a great experience over the last five years.

By Kelly V. on 07/19/18
(no comment)

By Gloria T. on 07/18/18
Bob serviced my broken AC in a very hot attic on a very hot day! He was pleasant, efficient and thorough. And he patiently answered all of my questions and concerns. He and Needham Oil and Air definitely deserve 5 Stars!

By Frank M. on 07/10/18
Randy was extremely helpful during the sales and selection process of my new AC unit. Referred me to Mass Save for additional benefits and cost saving. Installation Team of Jeff and Dave were top notch (The "A" Team). They could not have been more professional,. Th...
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Randy was extremely helpful during the sales and selection process of my new AC unit. Referred me to Mass Save for additional benefits and cost saving. Installation Team of Jeff and Dave were top notch (The "A" Team). They could not have been more professional,. They were timely, thorough, and answered all my questions and addressed all my concerns.
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By Sandra K. on 07/06/18
Alan was very helpful and checked out my whole house, found the problem and corrected it. Could not be more satisfied!

By William M. on 07/05/18
A great team effort by Lisa, Randy, Jim, and Dick of need ham Oil and Air to assist me in replacing my oil tank. The price, scheduling, customer service, quality of work, and expediency overall was very positive. The communications process they have in place consid...
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A great team effort by Lisa, Randy, Jim, and Dick of need ham Oil and Air to assist me in replacing my oil tank. The price, scheduling, customer service, quality of work, and expediency overall was very positive. The communications process they have in place considering multiple departments were involved was seamless. I as a customer only had to call once and need ham oil and air took care of the rest. Very impressed.
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CALL TO SCHEDULE
781-444-3600

Select any employee to see all their reviews.

Jim G
14 Years
Rating:
163 total reviews!
Alan B
15 Years
Rating:
30 total reviews!
Lisa F
Customer Service Rep.
7 Years
Rating:
(21 total reviews)
Rick H
14 Years
Rating:
(20 total reviews)
Bob M
11 Years
Rating:
(18 total reviews)
Scott A
20 Years
Rating:
(10 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Needham Oil & Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Needham Oil & Air. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
781-444-3600
Lisa F has a 5-Star average rating and a total of 21 total reviews
21 total reviews
By William M. on 07/05/18
A great team effort by Lisa, Randy, Jim, and Dick of need ham Oil and Air to assist me in replacing my oil tank. The price, scheduling, customer service, quality of work, and expediency overall was very positive. The communications process they have in place consid...
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A great team effort by Lisa, Randy, Jim, and Dick of need ham Oil and Air to assist me in replacing my oil tank. The price, scheduling, customer service, quality of work, and expediency overall was very positive. The communications process they have in place considering multiple departments were involved was seamless. I as a customer only had to call once and need ham oil and air took care of the rest. Very impressed.
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By Linda P. on 04/04/18
Over the past two years my elderly father was housebound with an illness. The care and concern that Lisa showed our family went above and beyond. We never worried about the heat or oil. We can't thank you enough!

By Adam B. on 04/04/18
When I first bought my house, the prior owner was a Needham Oil customer and recommended their services. I have not been disappointed. The company is great to work with, especially, Lisa F, as well as the service crew. Whenever I need an oil delivery or repair se...
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When I first bought my house, the prior owner was a Needham Oil customer and recommended their services. I have not been disappointed. The company is great to work with, especially, Lisa F, as well as the service crew. Whenever I need an oil delivery or repair service, Lisa makes it happen - fast. I highly recommend Lisa and Needham Oil.
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By Deirdre H. on 03/29/18
Lisa has been amazing! Incredibly friendly, organized and excellent with anticipation of needs and follow-up. Needham Oil truly has a gem!

By Nancy C. on 03/28/18
I have been with Needham Oil for several years. My point of contact is Lisa. She is absolutely wonderful. She goes beyond what any company would expect of her. She is always pleasant and helpful. It is always hard to call a company for anything if you owe them...
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I have been with Needham Oil for several years. My point of contact is Lisa. She is absolutely wonderful. She goes beyond what any company would expect of her. She is always pleasant and helpful. It is always hard to call a company for anything if you owe them money. I always ask for Lisa if she doesn't answer the phone. She always understands that it is hard to keep up with payments when Oil is so expensive. Lisa, makes recommendations on how to get caught up . I have always taken her advice and I get caught up in no time. She is absolutely wonderful and so very kind, Needham Oil is very fortunate to have her!
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By Ryan D. on 03/21/18
I have been a Needham Oil and Air customer for over 10 years. This company is so amazing to work with. They are always attentive to our needs, responsive to requests and offer fair and reasonable prices. We had an issue with our boiler a couple years ago, and th...
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I have been a Needham Oil and Air customer for over 10 years. This company is so amazing to work with. They are always attentive to our needs, responsive to requests and offer fair and reasonable prices. We had an issue with our boiler a couple years ago, and they were able to fix it in no time. Love working with this company. And Lisa F. in the office is great!
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By Barbara S. on 03/18/18
Lisa is always pleasant and polite and addresses any questions or needs that I may have during the heating season.

By Lois on 03/15/18
Lisa is a very helpful and pleasant "voice to the customer". I had several questions re: service this year and she was knowledgeable and informative. Very valuable staff member to Needham Oil. I always appreciate quality customer service as it doesn't exist everywhere.

By Vincent S. on 03/12/18
Write Review Here... Lisa F. Is our main contact at Needham Oil. Kind , courteous and professional , Lisa has worked with us for years. If we have a problem with our oil, she takes care of it immediately. It's really good old fashioned business, where the compan...
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Write Review Here... Lisa F. Is our main contact at Needham Oil. Kind , courteous and professional , Lisa has worked with us for years. If we have a problem with our oil, she takes care of it immediately. It's really good old fashioned business, where the company actually cares about the client. Very rare today. Needham Oil is the best. Vincent S. Waltham
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By Priscilla F. on 03/08/18
I have called Lisa a number of times over the years. She gets to the essentials quickly and sends help ASAP. My recent heating problem involved a strong smell of oil in the house. Lisa directed a technician to come to the house immediately. Thanks Lisa for your ser...
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I have called Lisa a number of times over the years. She gets to the essentials quickly and sends help ASAP. My recent heating problem involved a strong smell of oil in the house. Lisa directed a technician to come to the house immediately. Thanks Lisa for your serious concern and professional help.
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By LAN N. on 02/16/18
Lisa F is a great person, she’s a pleasure to talk to. and to do business with. Your company is lucky to have her for a employee,and I also want to mention Al is a great technician in your staffs.

By Shuming K. on 02/07/18
(No Comment)

By Ken C. on 01/24/18
Great service provided by Lisa F. She went beyond the call of duty by providing a referral to plumber during our recent frozen pipes emergency; and in addition to making the referral, she also made contact with the plumber providing our contact information. Thi...
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Great service provided by Lisa F. She went beyond the call of duty by providing a referral to plumber during our recent frozen pipes emergency; and in addition to making the referral, she also made contact with the plumber providing our contact information. This was top notch service at its best. Thanks, Lisa!
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By Corey C. on 01/22/18
I have had the pleasure of working with Lisa F. for approx 5 years in supplying oil and service to my heating system in Needham. It is rare for me to take the time to provide a review, however her customer service is so exemplary and she is such a great help when n...
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I have had the pleasure of working with Lisa F. for approx 5 years in supplying oil and service to my heating system in Needham. It is rare for me to take the time to provide a review, however her customer service is so exemplary and she is such a great help when needed, that I find myself doing so this time. I highly recommend Lisa and her service technicians who do a truly fine job.
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By Peter on 01/12/18
After inquiring with Needham Oil and Air in regards to a heating tutorial and Oil service for a house I'd just purchased Lisa was quick to get back to me. Professional and accommodating from start to finish Lisa has made the decision to move forward establishing a ...
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After inquiring with Needham Oil and Air in regards to a heating tutorial and Oil service for a house I'd just purchased Lisa was quick to get back to me. Professional and accommodating from start to finish Lisa has made the decision to move forward establishing a relationship with Needham Oil & Air quite easy. She will be my go to contact for any and all inquiries - she's an asset to the company.
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By Andy E. on 01/12/18
I have been a customer of Needham Oil and Air for many years. I know there are many other fine options out there, but I don't even consider them because of the high-level of customer service I receive from Needham Oil. That starts with my interactions with the of...
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I have been a customer of Needham Oil and Air for many years. I know there are many other fine options out there, but I don't even consider them because of the high-level of customer service I receive from Needham Oil. That starts with my interactions with the office, and Lisa sets the bar very high. Not only is she always pleasant and positive and upbeat -- which cannot be easy given the nature of the business and the types of issues they constantly deal with -- but, more importantly, she is completely focused on the customer and solving whatever problem we have. She is conscientious, responsive and thorough, qualities which are very hard to come by in a service business, especially one as difficult as theirs.
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By Judy C. on 01/09/18
I'm a long time customer. We've always had terrific service for both the systems in the two houses we've owned over the last 20 years. This cold weather though brought my 86 year old mother in law's oil level down to empty! The other company hadn't made a delivery...
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I'm a long time customer. We've always had terrific service for both the systems in the two houses we've owned over the last 20 years. This cold weather though brought my 86 year old mother in law's oil level down to empty! The other company hadn't made a delivery and wasn't even able to answer their phone. Lisa was so generous with her time and so pleasant to talk to. I was astonished to even be able to get through on the phone, but to know that a compassionate representative could somehow convince her company to extend a same day delivery and system safety check by Jimmy was so appreciated by our family. My mother in law Patricia G.is so grateful and impressed. She told me she was so relieved to know she can relax in knowing she now has a dedicated, professional company to depend upon. Thank you to Lisa F, Jim G and the whole Needham Oil and Air Family
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By Caren C. on 01/04/18
We've been customers of Needham Oil + Air for many years. We had been with a company for a long time and they sold their business to another oil company. They could not provide oil to us in an emergency so we contacted Needham Oil + Air who delivered oil to us th...
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We've been customers of Needham Oil + Air for many years. We had been with a company for a long time and they sold their business to another oil company. They could not provide oil to us in an emergency so we contacted Needham Oil + Air who delivered oil to us that very day. We've been in contact with Lisa so many times that she feels more like a dear friend. No matter our need, she is able to get a tech to our house that day or the next day and oil delivered just as quickly. She's lovely to deal with anda real pleasure to talk to. Lisa is ready, willing and able to help, no matter the situation. I wish more companies we did business with had a Lisa. She is always in a good mood when I call for something and understands the importance of whatever it is that we might need. It's refreshing to work with someone who cares so much for customers and their needs. Needham Oil + Air has great people working for them. We could not be happier! Caren Carpenter
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By Laurie S. on 01/03/18
Needham Oil and Air is a fantastic, local company. 1. Lisa helped me out last week when we had a pipe leak. It was not an issue associated with NOandA, but she recommended me to a plumber who came on a Friday night, after 5pm, and the plumber recommended me to a co...
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Needham Oil and Air is a fantastic, local company. 1. Lisa helped me out last week when we had a pipe leak. It was not an issue associated with NOandA, but she recommended me to a plumber who came on a Friday night, after 5pm, and the plumber recommended me to a company to pull up the carpet. THANK YOU LISA. 2. My oil system is pretty old and those who help me keep it healthy, at regular checks and emergencies, is truly appreciated: THANK YOU RICK and ALAN!!! Your entire team is fantastic!
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By Judy C. on 11/29/17
So great when Lisa answers the phone! She makes it all seem easy!
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