I have been with Needham Oil for several years. My point of contact is Lisa. She is absolutely wonderful. She goes beyond what any company would expect of her. She is always pleasant and helpful. It is always hard to call a company for anything if you owe them money. I always ask for Lisa if she doesn't answer the phone. She always understands that it is hard to keep up with payments when Oil is so expensive. Lisa, makes recommendations on how to get caught up . I have always taken her advice and I get caught up in no time. She is absolutely wonderful and so very kind, Needham Oil is very fortunate to have her!
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I have been a Needham Oil and Air customer for over 10 years. This company is so amazing to work with. They are always attentive to our needs, responsive to requests and offer fair and reasonable prices. We had an issue with our boiler a couple years ago, and they were able to fix it in no time. Love working with this company. And Lisa F. in the office is great!
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Write Review Here... Lisa F. Is our main contact at Needham Oil. Kind , courteous and professional , Lisa has worked with us for years. If we have a problem with our oil, she takes care of it immediately. It's really good old fashioned business, where the company actually cares about the client. Very rare today. Needham Oil is the best. Vincent S. Waltham
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As a young couple and first time home owners, we felt overwhelmed by the amount of service providers we had coming in and out giving us extremely high estimates on repair costs or who told us they would 'follow up' and then we had never heard back from them. Needham Oil & Air has been out about 3 times in the last 3 months and we are so pleased with their service each and every time. Rick has been the one to consistently come which is so helpful to not only see a familiar face but he already understands the layout of our home, the system we use and what we are interested in. They are always so quick to accommodate our schedules, requests for last minute appointments and Rick always provides us with his honest options. We highly recommend Needham Oil & Air and won't be using anyone else in the future!
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Needham Oil and Air was incredibly responsive when we our boiler malfunctioned. Alan was quickly able to find the boiler issues causing the problem and very efficiently repair same! He was great at communicating the issues and discussing potential solutions (and costs) and very professional. As a long-time home-owner, I have worked with a few boiler companies over the years and Neeham Oil is a superior company! I highly recommend them!
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I have called Lisa a number of times over the years. She gets to the essentials quickly and sends help ASAP. My recent heating problem involved a strong smell of oil in the house. Lisa directed a technician to come to the house immediately. Thanks Lisa for your serious concern and professional help.
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Needham Oil & Air has been wonderful. Jim G. in particular takes it all in stride with professionalism and a smile. When cabinet installers at my home unexpectedly hit a water line and then subsequently pressurized my boiler, Jim came to the rescue! He was calm and professional in a house full of water, workmen, and chaos. Today he performed my annual maintenance and was just as professional and friendly. What a pleasure!
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